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See what reviewers are saying

Rated 5 out of 5 stars

Excellent and easy Arrived in Cuba to be ripped off by O2 for 24 hours after paying extra for a bolt on that should have lasted 7 days not 24 hours. Googled esims and PocketeSIM came top Chose th... See more

Company replied

Rated 5 out of 5 stars

It is great in terms of value for money! Besides when you have technical issues, you can easily reach customer service through whatsapp and they solve your problem quickly!

Company replied

Rated 1 out of 5 stars

I bought the biggest data package and I was told that I would be provided with a local number but unfortunately this was not provided since this is not a service that eSIM provide. This was not made c... See more

Company replied

Company details

  1. Telecommunications Service Provider

Written by the company

Pocket eSIM is on a mission to transform the way travelers stay connected, recognizing the vital role seamless communication plays in modern travel experiences. Born from a passion for travel and technology, our journey began in 2021 as a mobile wifi solutions company under PWT Teknoloji A.S. In 2023, we expanded our horizons to focus on e-SIM solutions, driven by a vision to make travel communication worry-free and connected. With Pocket eSIM, travelers can enjoy uninterrupted connectivity on their adventures, freeing them from the constraints of traditional SIM cards and roaming charges. Our innovative eSIM solutions promise to redefine travel connectivity, empowering adventurers to stay seamlessly connected wherever their journeys take them.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

160 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 72% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Yes this company is do well and helping…

Yes this company is do well and helping people

March 18, 2026
Unprompted review
Pocket eSIM logo

Reply from Pocket eSIM

Hello Ebrima,

Thank you for your valuable feedback. We're glad to hear that you're satisfied with our service. We remain committed to providing seamless and reliable digital connectivity solutions.

We’d love to be part of your next journey as well. Wishing you great travels! ✈️💙

Best regards,
Pocket eSIM Team

Rated 1 out of 5 stars

Ethiopia

Harawacha city

March 16, 2026
Unprompted review
Pocket eSIM logo

Reply from Pocket eSIM

Dear customer,

We are very sad to hear that you are not satisfied with our service. Please text us on WhatsApp so that we can guide you and solve the issue. We will be looking forward to hear back from you.
support@pocketesim.com
+1 (732) 964-4082

Have a great day,
Pocket eSIM Support Team

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Rated 5 out of 5 stars

Its good oportunity to communicate…

Its good oportunity to communicate globally by using this way because it's safest and fastest eSIM.

February 20, 2026
Unprompted review
Pocket eSIM logo

Reply from Pocket eSIM

Hello Elias,

Thank you for your valuable feedback. We're glad to hear that you're satisfied with our service. We remain committed to providing seamless and reliable digital connectivity solutions.

We’d love to be part of your next journey as well. Wishing you great travels! ✈️💙

Best regards,
Pocket eSIM Team

Rated 5 out of 5 stars

Budget&user friendly!

It is great in terms of value for money! Besides when you have technical issues, you can easily reach customer service through whatsapp and they solve your problem quickly!

January 5, 2026
Unprompted review
Pocket eSIM logo

Reply from Pocket eSIM

Dear Eren,

Thank you for your valuable feedback. We're glad to hear that you're satisfied with our service. We remain committed to providing seamless and reliable digital connectivity solutions.

We’d love to be part of your next journey as well. Wishing you great travels! ✈️💙

Best regards,
Pocket eSIM Team

Rated 5 out of 5 stars

Good

Very good nice

January 30, 2026
Unprompted review
Pocket eSIM logo

Reply from Pocket eSIM

Hello,

Thank you for your valuable feedback. We're glad to hear that you're satisfied with our service. We remain committed to providing seamless and reliable digital connectivity solutions.

We’d love to be part of your next journey as well. Wishing you great travels! ✈️💙

Best regards,
Pocket eSIM Team

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Rated 3 out of 5 stars

By providing a testimony about how you…

By providing a testimony about how you may access YouTube without internet connection I did it

January 28, 2025
Unprompted review
Pocket eSIM logo

Reply from Pocket eSIM

Dear Ommy,

We are truly very sorry to hear about your experience.
Customer satisfaction is always our top priority, and it genuinely upsets us to know that we did not meet your expectations this time. Please know that we take comments like yours seriously and use them to improve our service.
We would really appreciate the opportunity to make things right for you. Could you please contact us directly via WhatsApp so we can look into your case in detail and offer a proper solution? Once we review the situation, we will do our very best to provide a fair resolution and restore your confidence in our service.
Thank you for bringing this to our attention, and we truly hope to hear from you soon so we can assist you personally.

+905316945007

Rated 5 out of 5 stars

I’m very happy with this eSIM

I’m very happy with this eSIM! I activated it in South America and it worked perfectly from the start, with excellent signal and fast internet. Very easy to use and extremely useful while traveling. Highly recommended!

January 27, 2026
Unprompted review
Pocket eSIM logo

Reply from Pocket eSIM

Hello Georgiana,

Thank you for your valuable feedback. We're glad to hear that you're satisfied with our service. We remain committed to providing seamless and reliable digital connectivity solutions.

We’d love to be part of your next journey as well. Wishing you great travels! ✈️💙

Best regards,
Pocket eSIM Team

Rated 5 out of 5 stars

Plz sim open kro

January 22, 2026
Unprompted review
Pocket eSIM logo

Reply from Pocket eSIM

Hello Muzmal,

Thank you for your valuable feedback. We're glad to hear that you're satisfied with our service. We remain committed to providing seamless and reliable digital connectivity solutions.

We’d love to be part of your next journey as well. Wishing you great travels! ✈️💙

Best regards,
Pocket eSIM Team

Rated 5 out of 5 stars

Very nice app have good price

Very nice app have good price
They have also very good costumer service very helpfull

January 17, 2026
Unprompted review
Pocket eSIM logo

Reply from Pocket eSIM

Dear Izaura,

Thank you for your valuable feedback. We're glad to hear that you're satisfied with our service. We remain committed to providing seamless and reliable digital connectivity solutions.

We’d love to be part of your next journey as well. Wishing you great travels! ✈️💙

Best regards,
Pocket eSIM Team

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Rated 5 out of 5 stars

Good enjoy happy VPN free internet

I'm interested in getting fileto start my VPN

January 15, 2026
Unprompted review
Pocket eSIM logo

Reply from Pocket eSIM

Hello Nomore,

Thank you for your valuable feedback. We're glad to hear that you're satisfied with our service. We remain committed to providing seamless and reliable digital connectivity solutions.

We’d love to be part of your next journey as well. Wishing you great travels! ✈️💙

Best regards,
Pocket eSIM Team

Rated 1 out of 5 stars

Terrible customer service. Unwilling to refund!

I bought the biggest data package and I was told that I would be provided with a local number but unfortunately this was not provided since this is not a service that eSIM provide. This was not made clear and the fact that I was told the opposite is disappointing and not truthful. I asked for a full refund and was denied. I asked for a partial refund since I have only used 1.75% of the package I purchased but was refused. Very unhelpful and uncooperative.

January 6, 2026
Unprompted review
Pocket eSIM logo

Reply from Pocket eSIM

Dear Peter,

eSIM allows you to use mobile data during your travels. Please note that we do not provide a phone number with the eSIM. As per our sales policy, a full refund is not possible. Unfortunately, we are unable to offer refunds or exchanges once a package has been activated.

As a gesture of goodwill, we have added Pocket Money to your account for use on your next trip.
Thank you for choosing us, and we wish you a great day.

Pocket eSIM Support Team

Rated 5 out of 5 stars

Free minute 1 GB data

November 26, 2025
Unprompted review
Pocket eSIM logo

Reply from Pocket eSIM

Hello Hariom,

Thank you for your valuable feedback. We're glad to hear that you're satisfied with our service. We remain committed to providing seamless and reliable digital connectivity solutions.

We’d love to be part of your next journey as well. Wishing you great travels! ✈️💙

Best regards,
Pocket eSIM Team

Rated 5 out of 5 stars

It was very easy to apply it.Buy it and…

It was very easy to apply it.Buy it and use it.
Price is so reasonable.

November 19, 2025
Unprompted review
Pocket eSIM logo

Reply from Pocket eSIM

Dear Müjde,

Thank you for your valuable feedback. We're glad to hear that you're satisfied with our service. We remain committed to providing seamless and reliable digital connectivity solutions.

We’d love to be part of your next journey as well. Wishing you great travels! ✈️💙

Best regards,
Pocket eSIM Team

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Rated 5 out of 5 stars

First time I m going to abroad and easy…

First time I m going to abroad and easy way to used gb with pocket eSIm . Everybody my friendss family used this app and they told them to me :)

November 15, 2025
Unprompted review
Pocket eSIM logo

Reply from Pocket eSIM

Hello Zübeyde,

Thank you for your valuable feedback. We're glad to hear that you're satisfied with our service. We remain committed to providing seamless and reliable digital connectivity solutions.

We’d love to be part of your next journey as well. Wishing you great travels! ✈️💙

Best regards,
Pocket eSIM Team

Rated 5 out of 5 stars

Easy to use

Excellent and easy
Arrived in Cuba to be ripped off by O2 for 24 hours after paying extra for a bolt on that should have lasted 7 days not 24 hours. Googled esims and PocketeSIM came top
Chose the unlimited package as I had to work while away. Seamless download in the hotel. Easily activated. Excellent connectivity
Very happy customer 😀
Will use again when we travel.

November 3, 2025
Unprompted review
Pocket eSIM logo

Reply from Pocket eSIM

Dear Tanya,

Thank you for your valuable feedback. We're glad to hear that you're satisfied with our service. We remain committed to providing seamless and reliable digital connectivity solutions.

We’d love to be part of your next journey as well. Wishing you great travels! ✈️💙

Best regards,
Pocket eSIM Team

Rated 3 out of 5 stars

promotional code that didnt work

I had a promotional code that didn’t work ! It took the 24/7 WhatsApp number exactly 3:20 min to answer

November 1, 2025
Unprompted review
Pocket eSIM logo

Reply from Pocket eSIM

Dear Omar,

We have contacted you on WhatsApp, yet haven't received a response. Please contact us back if the promotion code that we provided does not work. We are looking forward to hear back from you.

Thanks for choosing us,
Pocket eSIM Customer Support Team

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