The Pod Company Reviews 3,169

Rick was very knowledgeable and helpful. I felt much more comfortable ordering after talking to him.

Ricardo just helped me ensure my pod arrives in time by having it shipped from California with priority. Much appreciated, thanks!!

Ricardo was so helpful throughout the research and buying process, helping to provide me with a solution for contrast therapy. I already owned a Sauna Pod but was looking to add something to the mix to aid in recovery. Ricardo was responsive and able to guide me towards a purchase that made sense for my space limitations and was economical as well.

Abby was very helpful and accommodating to our needs!

Alex, handled my issue superbly! My sauna pod arrived missing the pre-assembled heater rod. Alex was very courteous and professional and quickly shipped the missing part without a hassle. A model of how customer service should be!
Thank you!

Very disappointed. The company promised shipping within 5 days, but it has now been over three weeks and I have only received the accessories, not the sauna pod. Their shipping claims are inaccurate and misleading.

It was my own fault but I placed my order to the wrong address. Even though it was outside business hours, I got an email response from Alex with the support team within an hour and he fully remedied the issue. Seems like a fantastic company!

Great product, great price and great customer service! If you are searching for a good product your search stop here! Worth each penny!

The customer service rep Megan had quickly and professionally answered my questions about the differences between the Sauna Pod 1.0 vs the 2.0.

She not only was kind in her responses but followed up quickly to address an error in my shipping address (which was likely my fault)

And to make the experience even better, she’s a human 😂 not some AI bot, which made the transaction more human and personable.

I am awaiting delivery of the Sauna Pod 2.0 and special bonuses, but if their products are as good as their customer service I’m sure to enjoy them as well.

Thank you again Megan for being real, and real helpful

I had an issue with my order, but Alex was able to address the issue and get the situation taken care of and a very, very prompt manner. I really appreciate the customer service.

I've dealt with The Pod a number of times - they are consistent with delivery, service and product quality - no nonsense. Fire.

I had an issue with something shipped but Alex did a great job simplifying the process and helping me get what I needed quickly.

After less than a year, my Pod plunge pool chiller stopped working. After making certain the problem was on my end, I contacted The Pod Company and via email explained the issue. Was pleased when Giorgi, a customer happiness agent, responded with some potential solutions. I'm currently awaiting a new cord for my chiller unit and that, hopefully, will solve said issue. All in, so far, Giorgi and The Pod Company, have responded quickly to my concerns. I really enjoy their products (both plunge pod and sauna). Great value. Glad their customer service seems to be on par with that quality proposition.

It was so easy to get my issue resolved!

Ricardo was quick to respond, professional, and great to work with!! Honestly impressed.
Can’t wait to receive my sauna!

They made the repair/replace process easy and seamless.
Heater fan blade had broken and they shipped an entire heating unit to me to replace the malfunctioning one.

Great experience! Thanks for the help straightening out my order!

Ashley was awesome. I told what I was looking for and she set me up with multiple great options. Pod company is awesome

Ashley was freaking awesome! Super helpful and waited with me to make sure my order processed correctly! Super excited to receive my stuff!

The Pod Company was very helpful with figuring out what was wrong and sending a replacement part out as quickly as possible.