The Pod Company Reviews 3,170

The Pod Company was very helpful with figuring out what was wrong and sending a replacement part out as quickly as possible.

Prompt, responsive and very helpful customer service! My consistent experience with this team. Thanks!

great product, even better customer service. I use my sauna pod weekly and it is the best purchase ive made in I don't even know how long.

I ordered a Icepod Pro and the Pro Chiller. Megan was very prompt at answering my questions about the product and sent me email with my order ready to go. I am a returning customer and appreciate The Pod Company for their quality products and service.

I had an incredible experience with The Pod Company, specifically thanks to Maria. She went above and beyond to make things right and ensured everything was handled perfectly. It is rare to find customer service this attentive and effective. If you’re looking for a company that actually stands behind its products and values its customers, this is it. Thanks again, Maria!

Excellent product at a reasonable price. Post-sale customer service has been outstanding - timely, professional, and very customer friendly. I couldn't be happier with my purchase!

quick responses, honoring their warranty!

It’s so rare these days for companies to have great customer service. The Pod Company does it right. I had several questions about my order and they answered everything thoroughly and in a timely manner. Ricardo helped me out with a new order to upgrade my contrast therapy setup, and I appreciate his assistance very much.

Happy with the company. Had a small problem with the heater fan, but Diana took care of me in no time.

Had a slight issue with my sauna heater working intermittently. Upload a video of my issues. The Pod team replaced the heater. Great customer service!

Ricardo was extremely helpful throughout the whole process. Had all the info I needed and helped me through the purchasing process as well with great communication.

I bought The POD Company’s Sauna Pod from a friend. The Sauna was only used just a couple times before I purchased it. It works phenomenally well! It goes up easy, but just be mindful it is a tight fit, so have patience and don’t force it on the frame. It will make you SWEAT in just minutes!!!

Great experience with The Pod Company. The product is high quality and exactly what I was looking for. Ricardo was especially helpful—responsive, knowledgeable, and easy to work with. Highly recommend.

Every person I have been in contact with through their customer service program was incredibly friendly, helpful and kind. They were very prompt in answering any question I had. Tamara and Roberto were wonderful!

Anna (the CSM) has been super helpful! She helped facilitate a warranty exchange for a defective chiller that I needed help in returning.

Marie, was a big help in solving a rare minor issue with one of my orders. The pod company has wonderful customer service these days a lot of companies use ai, me personally I want to talk to real individuals not a computer. So in conclusion Maria was wonderful in making things right..Thanks again Marie.

Maria is amazing! We love our sauna, great health benefits, and we had a warranty issue.

It was solved completely and faster then expected!

The company responded to my issue in a timely manner. They listened and sent a replacement right away. Great customer service.

I had an issue come up on the weekend and contacted customer service on a Saturday morning. Alex reviewed my issue and resolved it within a couple of hours. Very happy with the level of customer service I received today, but also throughout my entire experience with the company.

Very responsive and supportive when I reached out to replace heater! Would highly recommend