Special thanks to Gio at the SQP concierge! He is consistently friendly and helpful, with an impressive memory for residents’ names and apartment numbers. Every day Gio makes an effort to greet us war... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
"I want to give a massive shoutout to Jakeline, our concierge! She consistently goes above and beyond to make living here an absolute pleasure!mWhether it's managing parcels with care, ensuring the bu... See more
Company replied
I want to leave a heartfelt review for the POD Management team. Gio is an absolute star! He, along with Raymond and Mike, consistently goes above and beyond to make me feel special and welcome e... See more
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Huge credit to Zak, the Duty Manager at Kew Riverside, he consistently helps with total ease. It’s rare to find someone who is both this organised and genuinely good to all residents, but he consisten... See more
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Company details
- Property Management Company
- Building Consultant
- Property Administrator
- Property Maintenance
- Real Estate Consultant
About POD Management
Written by the company
Exceptional property management - award-winning care for blocks, estates, and communities
At POD, we set a new standard for property management. We believe that exceptional service is about more than just maintaining buildings, it’s about building trust, supporting communities, and making life easier for everyone who calls your property home. Our award-winning team combines years of expertise with a genuine, people-first approach. We use smart technology and proactive management to prevent issues before they arise, respond quickly when needed, and keep every detail running smoothly.
Who we work with
We proudly partner with some of the UK’s leading developers, freeholders, resident management companies and right to manage companies. From landmark residential developments to vibrant mixed-use communities, our portfolio includes some of London’s and the UK’s most respected addresses. Clients such as Bellway and Berkeley trust us to deliver operational excellence, transparency, and real results.
What we do
Our services cover every aspect of residential property and estate management, including:
- Block & Estate Management: End-to-end management for residential blocks and estates, tailored to each client’s needs.
- New Build Consultancy: Supporting developers and owners from pre-completion planning through to handover and ongoing management.
- Fire Door Inspections: Ensuring compliance and safety with thorough, accredited inspections and reporting.
- Resident and Client Support: Dedicated help for residents, leaseholders, and clients, with clear communication and fast response times.
We make residents’ lives easier by managing every detail, so they can feel safe, supported, and truly at home. Our collaborative ethos means there’s always someone ready to help, and our systems ensure no query falls through the cracks. Whether you reach out by phone, email, or social media, you’ll speak to a knowledgeable team member who’s empowered to resolve your issue efficiently. Our response times are measured in hours, not days, and our positive customer reviews speak for themselves.
Visit our website Contact Us
Our Services
Written by the company
- We are specialists in residential-led block, estate, and community management, delivering well-run, safe, multi-tenure developments with exceptional service and transparency.
- Residential Support
- Covers all resident-facing services, from communication to experience, ensuring people feel heard, supported, and at home.
- Property Operations
- We bring together the systems, processes, and logistical expertise to keep every building running efficiently and professionally.
- Finance & Compliance
- We bring together finance, legal, compliance, and health & safety to ensure governance, accuracy, and protection across all operations.
Safety is our number 1 priority
We put safety first
At POD, the safety and well-being of our residents, clients, and team always come first. We’re proud to hold a 5-star rating from the British Safety Council’s Five Star Occupational Health and Safety Audit, recognising our high standards and commitment to continuous improvement.
Our approach is backed by enthusiastic support from senior management and staff, ensuring excellent standards in Occupational Health, Safety, and Wellbeing across everything we do.
Contact info
Unit 1 Elstree Gate , WD6 1JD, Borehamwood, United Kingdom
- 0333 577 6656
- support@podmanagement.co.uk
- www.podmanagement.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The best team of concierges
It’s always a pleasure speaking with the kind and prompted team of concierges from the Green Quarter
June 20, 2026
Concierge Experience
Ron, the concierge is very kind and helpful, always helping me with my requests with a smile on his face!
June 20, 2026
Unprompted review
或者更直接： Months of Noise, Repeated Explanations and Poor Coordination
I am giving 2 stars because this issue has been ongoing since October 2025 and has had a significant impact on my family’s quality of life.
For many months, we experienced severe vibration and humming noise in our apartment, often during the night, affecting our ability to sleep. The issue was eventually resolved but later returned again.
The most frustrating part has been the lack of communication and coordination between different teams. I repeatedly had to explain the same issue to different staff members, and on one occasion an engineer attended without any knowledge of the previous repairs or investigation history.
There was also very little proactive communication following previous repair works, despite the issue being recurring and serious.
To be fair, some members of the management team, particularly the Duty Managers who attended my apartment, took the issue seriously, carried out inspections and helped progress the investigation. The vibration has currently stopped following recent works.
However, residents should not have to spend months chasing updates, repeating the same information and losing sleep before a recurring building issue is properly addressed.
POD Management needs to improve communication between teams, maintain proper repair records and provide clearer follow-up when dealing with ongoing defects.
June 17, 2026
Great team
Gio from the concierge team at SQP is an absolute standout. He has this incredible ability to remember everyone’s name, which instantly makes every interaction feel personal and thoughtful. No matter how busy things get, he’s always welcoming, always smiling, and always ready to help with genuine enthusiasm.
June 18, 2026
Unprompted review
just moved in and it was so easy…
just moved in and it was so easy booking a loading bay. The guys in the loading bay were really helpful, everything done smoothly with a smile and nothing was too much trouble. Made moving in so easy, thank you.
June 15, 2026
Poor management, but excellent talent on concierge service
I want to make it very clear that my low rating goes for the way management team dealt during power outages. Lack of communication, lack of urgency and lack of proactive measures made the residents of the building suffer during power outages (happened twice in 7 months) and full recovery would take > 10 weeks. If not Gio, my rating would have been much lower.
On the other hand I want to say massive thanks to Gio! His support, friendliness and care has been absolutely spectacular. He has set a high bar on any concierge service going forward and I will miss him a lot.
June 18, 2026
Unprompted review
Always friendly, always helpful
Carlo, the concierge at West Apartment, is fantastic. Always friendly, always happy to help, and you can genuinely rely on him to sort things out. Makes living here so much easier. Highly recommend!
June 17, 2026
Unprompted review
Patience is a virtue and blessed with it while we waiting!!
Bare large "Brown sites" ignored with no irrigation on plants with flowers planted by us and watered by us !!!!
June 17, 2026
Reply from POD Management
Thank you for your feedback – we’re really sorry to read about your experience.
We appreciate you highlighting this and will ensure your comments are shared with the relevant teams so the irrigation and overall upkeep of these areas can be reviewed and improved.
If you’re able to share any further details with us directly, we’d be more than happy to look into this in more depth and keep you updated.
Thank you again for bringing this to our attention.
Zezshan was really nice with me at…
Zezshan was really nice with me at green quarter
June 16, 2026
Unprompted review
Reply from POD Management
Thank you for your lovely feedback about your experience at Green Quarter.
We’re so pleased to hear that Zeeshan made such a positive impression — we’ll be sure to pass on your kind words to him. It’s great to know his friendly and helpful approach is appreciated.
Thank you again for taking the time to share your experience.
POD has always been very helpful
POD has always been very helpful. The friendly front of house team and management always assist when needed. All very professional and welcoming.
June 16, 2026
Reply from POD Management
Thank you for your kind review! We’re really pleased to hear that you’ve had such a positive experience with both our front of house and management teams. Providing a friendly, professional and welcoming service is very important to us, so it’s great to know this has come across in your interactions.
We truly appreciate your feedback and your support—it means a lot to the team.
Always an excellent service
The people at the desk are always helpful, friendly, and seemingly eager to please, sometimes under difficult circumstances. Without wishing to single out one person (but I will!) Gio (Giovanie Andia) is always particularly helpful. Interacting with the staff is always a very positive experience.
June 16, 2026
Unprompted review
Reply from POD Management
Thank you so much for your lovely review! We’re delighted to hear that you consistently receive excellent service from the team.
It’s especially great to see Gio (Giovanie Andia) recognised—he will be so pleased to know the positive impact he’s had. We’re very proud of our team for maintaining such a friendly, helpful approach, even during busy or challenging times.
Your kind words really do mean a lot to us, and we truly appreciate you taking the time to share your experience.
Hussain is a great maintenance manager…
Hussain is a great maintenance manager and always happy to help and very kind and solved few issues.
I would not say the same thing about the POD MANAGEMENT ITSELF, but as a review on Hussain he is great.
Thank you for your help.
Brigitte
June 16, 2026
Unprompted review
Reply from POD Management
Hi Brigitte,
Thank you for taking the time to share your feedback. We’re so pleased to hear about your positive experience with Hussain—he really is a valued member of the team, and it’s great to know his kindness and support have made a difference. We’ll be sure to pass on your kind words to him.
We’re sorry to hear that your overall experience with POD Management hasn’t reflected the same standard, and we truly appreciate you flagging this. If you’d be open to sharing more, we would welcome the opportunity to understand your concerns and work towards improving your experience.
Kind regards,
POD Management
Thanks Carlo!
I wanted to leave a review specifically for Carlo, the concierge at 1 Ashley Road, Tottenham Hale. He has always been polite, friendly, approachable, and genuinely helpful whenever I’ve needed assistance. He consistently treats residents with professionalism and kindness, which makes a real difference day to day.
I do think Carlo and all of the concierge team deserve recognition for the positive service they provide to residents at Ashley Road.
June 15, 2026
Unprompted review
Reply from POD Management
Thank you so much for taking the time to share such lovely feedback. We’re absolutely delighted to hear how positively Carlo has supported you—his friendly, approachable nature and genuine willingness to help really do make a difference.
It’s wonderful to know this has shaped your day-to-day experience at Ashley Road, and we couldn’t agree more that Carlo and the wider concierge team deserve recognition for the fantastic service they provide. We’ll be sure to pass on your kind words—they’ll truly mean a lot.
Thank you again for being a part of our community!
I have dealt with the Concierge at…
I have dealt with the Concierge at Queen Mary's Gate a few times and they have been very Professional, helpful and easily approachable...
June 1, 2026
Reply from POD Management
Thank you for your kind feedback! We’re really pleased to hear that your experiences with the concierge team at Queen Mary’s Gate have been so positive.
Providing a professional, approachable, and helpful service is exactly what our teams strive for, so it’s wonderful to know this has been reflected in your interactions. Your comments will mean a lot to the team, and we’ll be sure to share them.
Thank you again for taking the time to leave a review
Reply from POD Management
Thank you so much for your lovely feedback! We’re delighted to hear that you found our team accommodating and helpful, and that you continue to have a positive experience with us.
Your kind words really mean a lot and will be shared with the team. We truly appreciate your continued support!
Reply from POD Management
Thank you so much for your feedback!
We’re happy to hear that you found our team accommodating and helpful, and that you continue to have a positive experience with us.
Gio from concierge goes above and…
Gio from concierge goes above and beyond for his kind services, highly recommended!
June 15, 2026
Reply from POD Management
Thank you for your kind words!
We’re delighted to hear that Gio has made such a positive impression—he truly takes great pride in going above and beyond for our residents. Your recommendation means a lot, and we’ll be sure to share your feedback with him.
staff at the front door...friendly and…
staff at the front door...friendly and very helpful!
June 15, 2026
Reply from POD Management
Thank you for your lovely feedback!
We’re so pleased to hear that our front-of-house team made such a positive impression—they truly take pride in being friendly, welcoming, and helpful to everyone.
Your kind words mean a great deal, and we’ll be sure to share this with the team.
Super quick
June 11, 2026
Reply from POD Management
Thank you for your feedback!
We’re really pleased to hear you had a quick experience with us—our team works hard to respond promptly and it’s great to know this made a positive difference.
We appreciate you taking the time to share your review
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