Imteaj Ahmed always provides excellent service at reception. He is very friendly, helpful, and professional. Whenever I have heavy parcels, he always helps me organise them, brings them to the lift, a... See more
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Review summary
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What people talk about most
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We deal with many managing agents and I must say POD are outstanding. We have just had a recent experience with Shane Van Sanden and he is just FIRST CLASS! Thank you for all your assistance. I also w... See more
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I want to recognize the POD team for providing excellent service in SQP. Special thanks to Gio, who was extremely professional throughout the entire process. He made sure to recognize and align with t... See more
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I had a great experience with POD from start to finish. The whole process was smooth, reliable, and stress-free. The team was professional, and everything arrived exactly as scheduled. A special men... See more
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Company details
- Property Management Company
- Building Consultant
- Property Administrator
- Property Maintenance
- Real Estate Consultant
About POD Management
Written by the company
Exceptional property management - award-winning care for blocks, estates, and communities
At POD, we set a new standard for property management. We believe that exceptional service is about more than just maintaining buildings, it’s about building trust, supporting communities, and making life easier for everyone who calls your property home. Our award-winning team combines years of expertise with a genuine, people-first approach. We use smart technology and proactive management to prevent issues before they arise, respond quickly when needed, and keep every detail running smoothly.
Who we work with
We proudly partner with some of the UK’s leading developers, freeholders, resident management companies and right to manage companies. From landmark residential developments to vibrant mixed-use communities, our portfolio includes some of London’s and the UK’s most respected addresses. Clients such as Bellway and Berkeley trust us to deliver operational excellence, transparency, and real results.
What we do
Our services cover every aspect of residential property and estate management, including:
- Block & Estate Management: End-to-end management for residential blocks and estates, tailored to each client’s needs.
- New Build Consultancy: Supporting developers and owners from pre-completion planning through to handover and ongoing management.
- Fire Door Inspections: Ensuring compliance and safety with thorough, accredited inspections and reporting.
- Resident and Client Support: Dedicated help for residents, leaseholders, and clients, with clear communication and fast response times.
We make residents’ lives easier by managing every detail, so they can feel safe, supported, and truly at home. Our collaborative ethos means there’s always someone ready to help, and our systems ensure no query falls through the cracks. Whether you reach out by phone, email, or social media, you’ll speak to a knowledgeable team member who’s empowered to resolve your issue efficiently. Our response times are measured in hours, not days, and our positive customer reviews speak for themselves.
Visit our website Contact Us
Our Services
Written by the company
- We are specialists in residential-led block, estate, and community management, delivering well-run, safe, multi-tenure developments with exceptional service and transparency.
- Residential Support
- Covers all resident-facing services, from communication to experience, ensuring people feel heard, supported, and at home.
- Property Operations
- We bring together the systems, processes, and logistical expertise to keep every building running efficiently and professionally.
- Finance & Compliance
- We bring together finance, legal, compliance, and health & safety to ensure governance, accuracy, and protection across all operations.
Safety is our number 1 priority
We put safety first
At POD, the safety and well-being of our residents, clients, and team always come first. We’re proud to hold a 5-star rating from the British Safety Council’s Five Star Occupational Health and Safety Audit, recognising our high standards and commitment to continuous improvement.
Our approach is backed by enthusiastic support from senior management and staff, ensuring excellent standards in Occupational Health, Safety, and Wellbeing across everything we do.
Contact info
Unit 1 Elstree Gate , WD6 1JD, Borehamwood, United Kingdom
- 0333 577 6656
- support@podmanagement.co.uk
- www.podmanagement.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Maté 10/10!
Maté was incredibly straightforward and helpful. He explained everything clearly and did not hesitate to answer to my questions. Truly the best!
August 8, 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Maté provided such a positive experience. Clear communication and helpful service are incredibly important to us, and it's fantastic to know that Maté took the time to answer all of your questions and make everything easy to understand.
We'll be sure to pass on your kind words to Maté, who I'm sure will be thrilled to receive this recognition.
Thank you again for your feedback and for being a valued part of our community.
Brilliant personality and a great help
Brilliant personality and a great help. Honestly couldn’t do anything better
August 8, 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to leave a review.
We're thrilled to hear that you had such a positive experience. Providing friendly, helpful, and professional service is what we strive for every day, so it's wonderful to know that our team made such a great impression.
Your kind words mean a lot to us, and we truly appreciate your feedback. Thank you for being a valued part of our community.
Kind regards,
POD Management
Ron the number one concierge around…
Ron the number one concierge around very lovely and friendly staff
August 8, 2026
Unprompted review
Reply from POD Management
Copilot said:
Thank you for taking the time to leave a review.
We're delighted to hear your kind feedback about Ron. Providing a friendly, welcoming, and helpful service is what our concierge teams strive for every day, so it's wonderful to know that Ron has made such a positive impression.
We'll be sure to pass your lovely comments on to him, and we're sure he'll be pleased to receive the recognition.
Thank you again for your feedback and for being a valued part of our community.
Immediate kindness without fuss
August 7, 2026
Reply from POD Management
Thank you for taking the time to leave a review.
We're delighted to hear that you experienced immediate kindness and support without any fuss. Providing a friendly, helpful service is something we strive for every day, and it's wonderful to know that this was reflected in your experience.
Thank you again for your feedback and for choosing POD Management.
Kind regards,
POD Management
The concierge in general and specially…
The concierge in general and specially Muhammed.
August 7, 2026
Reply from POD Management
Thank you for taking the time to leave a review.
We're delighted to hear that you've had a positive experience with our concierge team, and we're especially pleased to see Muhammed recognised. We'll be sure to pass on your kind words to him.
Thank you again for your feedback and for choosing POD Management.
Kind regards,
POD Management
Lack of management and communication
After more than three months, I still cannot believe how this matter has been handled.
I reported damage which, in my view, resulted from years of inadequate maintenance of the communal landscaping, despite service charges being collected for that very purpose.
During these three months I attended multiple meetings, exchanged countless emails and messages, and repeatedly asked straightforward questions. Despite this, I was never provided with clear references to the lease, any legal authority, or a consistent explanation supporting POD’s position. Instead, the explanations repeatedly changed while many of my questions remained unanswered.
What concerned me most was the complete lack of accountability. Throughout the entire process, I was unable to speak with anyone at Head Office who had the authority to make a final decision. Every request to escalate the matter was met with statements such as “we are waiting for approval,” “Head Office is reviewing it,” or “another email will follow.” Months passed with no meaningful progress.
I also repeatedly requested that the matter be referred to the Board and asked for the Board’s contact details, but those requests were never fulfilled or clearly explained. After more than three months, I still do not know who ultimately made the decisions affecting my property or on what contractual or legal basis those decisions were made.
As a leaseholder paying substantial service charges, I expected transparency, accountability and professional management. Instead, I experienced prolonged delays, inconsistent explanations and an internal complaints process that, in my experience, failed to provide clear answers or ownership.
Unless this matter is resolved properly, I intend to pursue formal legal proceedings. If necessary, I will also publish the documentary evidence and correspondence relating to my experience so that others can understand how this matter was handled.
I sincerely hope no other leaseholder has to go through the same experience.
August 6, 2026
Unprompted review
Reply from POD Management
Dear Ersah,
Thank you for taking the time to share your feedback. We are sorry to hear that you remain dissatisfied with the outcome and appreciate the frustration that a lengthy process can cause.
We recognise that you raised concerns regarding damage to your property and that, over last few months, there were ongoing discussions, meetings and correspondence while the matter was investigated. We also acknowledge your concerns regarding the time taken to reach a conclusion, the communication provided throughout the process, and your perception of the escalation arrangements.
While we appreciate that the outcome was not the one you were seeking, we would like to reassure that our decisions are made in accordance with the terms of the lease and the information available at the time. In some cases, matters are not straightforward and require consultation with relevant parties and review of contractual obligations before a final position can be confirmed. As a result, investigations can take longer than anticipated.
We understand your concerns regarding accountability and decision-making. However, regardless of who is involved in reviewing a matter, the final outcome is determined by the provisions of the lease and the facts of the individual case, rather than by any single decision-maker. The final position on this matter has now been issued and the reasons for that decision have been clarified in our written response.
We regret that our communication did not meet your expectations and apologise for any frustration caused during the process. We remain committed to acting professionally, transparently and in accordance with our management responsibilities, and we value all feedback as an opportunity to improve our service and communication going forward.
POD Management
I want to recognize the POD team
I want to recognize the POD team for providing excellent service in SQP. Special thanks to Gio, who was extremely professional throughout the entire process. He made sure to recognize and align with the residents and was consistently supportive of our needs. Fantastic job by Gio and the whole POD team!
August 4, 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to share your feedback. We're delighted to hear that you received excellent service from the team at SQP.
A special thank you for recognising Gio. We're pleased to hear that his professionalism, support, and commitment to understanding and working closely with residents made such a positive impression. We know he will be delighted to receive your kind comments.
We truly appreciate your feedback and will be sure to share your recognition with Gio and the wider POD team. Thank you for your support.
Kind regards,
POD Management
Reality is totally different !!
As a freehold homeowner who has lived on this development for more than 10 years, I am deeply disappointed by my experience with Pod Management, Development Management Agency at Boulters Meadows , maidenhead UK . Pod management presents itself as a company committed to safety and has publicised receiving safety awards. However, my experience has been just the opposite. I have found its approach to be inconsistent ,discriminatory with the standards of fairness, lack of transparency, consultation,. Residents feel no respect for private and family life, or peaceful enjoyment of possessions, or feel safe and freedom from degrading or intimidating treatment.
The agency pod management conducts itself as though it holds unchecked authority, instilling fear, exerting psychological pressure, and creating an environment in which residents feel helpless, vulnerable, and traumatised
One particularly concerning example was Pod Management’s decision to introduce a single yellow line outside one property to guard their driveway , in the entire estate, enforced by a £100 parking charge penalty , despite there being no emergency access requirement. This measure was funded through service charges paid by us all residents, yet there was no consultation or discussion with residents before at any time prior to this forced implementation . CCTV footage shows the resident had no problems safely manuvoring his car in and out of his driveway . WHY ONLY for one resident is the question when others face the same issue day in day out. There is so much of difficulty parking in this area that, a slight infringement into the yellow line area and a penalty of £100 is sent to the defaulting resident’s address. Fines in excess of £1000 have already been issued .As it is internal between residents ,appeal to Pod management to waive these penalties was SIMPLY refused .
Worth noting that By comparison, local authorities generally use advisory white access markings in similar situations without financial penalties, as these are intended to assist residents rather than punish them . In my view, Pod Management’s approach was disproportionate and resulted in unnecessary enforcement by the private parking company it appointed. Not to forget the parking control company ONLY earns from the fines, no service charges for their service! A term set by Pod management !
This has encouraged indiscriminate ticketing, creating a climate of constant anxiety, fear of financial penalty, and emotional harm, infringing upon their right to peaceful enjoyment of their property
Several residents subsequently raised concerns about parking, access, and safety. Despite these concerns being similar in nature, they were dismissed by Pod management stating that the matter was "closed" and refusing to consider alternative solutions. This selective approach has significantly undermined residents' confidence in the company's ability to act fairly and consistently.
I have also been concerned by what I consider to be an intimidating approach to resident engagement. In my experience, concerns have often been met with dismissive responses rather than meaningful dialogue, leaving residents feeling ignored and powerless. In particular, my interactions with the Senior Client Relationship Manager, for the estate (POD management ), she was the main person driving the decisions and communications ,thus reinforced the above behaviour.
Another major concern has been the lack of transparency. Despite repeated requests, residents have been prevented from communicating/meeting directly with their Own Resident Management Company (BMRMC), whose volunteer directors are responsible for representing residents' interests and making management decisions. Restricting this communication has, in my view, reduced accountability and meaningful resident involvement.
Overall, my experience has been one of poor governance, inadequate consultation, inconsistent, unfair decision-making, and a lack of respect for residents' concerns. These issues have caused considerable stress and financial fear in the minds of the residents. There is no trust in Pod management anymore.
The refusal to address identical issues for other residents has left them with no internal route for resolution and has forced residents to escalate complaints to the Ombudsman, an outcome that is both unnecessary and deeply unfortunate.
Residents deserve to feel that their voices are heard and that decisions affecting their homes are made openly, fairly ,consistently, and in their best interests.
I felt it was important to bring this to the awareness just like some residents have voiced their concerns about Pod management here.
May 12, 2026
Unprompted review
Reply from POD Management
Thank you for your 5-star review! We're delighted to hear that you've received excellent service from the team. Your feedback is greatly appreciated and motivates us to continue delivering the highest level of service.
Thank you for taking the time to share your experience.
Extremely professional
Gio is always professional, approachable, and willing to help, no matter the situation.
He consistently responds promptly to queries, communicate clearly, and go above and beyond to assist whenever needed. His positive attitude and commitment to providing outstanding customer service make him a pleasure to work with.
His willingness to help is greatly appreciated.
August 3, 2026
Reply from POD Management
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear about your positive experience with Gio. It's fantastic to know that his professionalism, approachable nature, and commitment to helping others have made such a positive impression. We take great pride in providing excellent customer service, and it's wonderful to hear that Gio consistently goes above and beyond to support you and respond promptly to your queries.
We'll be sure to pass on your kind words and recognition to Gio. Thank you again for your feedback and support.
Kind regards,
POD Management
Reply from POD Management
Thank you for your review! We're delighted to hear that you've found our team to be reliable and supportive whenever you need us. Providing a helpful and responsive service is what we strive for, so it's wonderful to know this has been your experience.
We really appreciate your feedback and thank you for taking the time to share it with us.
Kind regards,
POD Management
Mr Zak 5* service
We have been owners in Kew Riverside for a very long time, and have had a few times we have been away overseas when things ! happen.
Zak has always been there to support us and nothing is too much trouble for him to help get things done, offer his support and always makes himself available when needed. He also has been an employ for a long time and hopefully for a long time to come, as he is so knowledgeable about local knowledge and how the development works.
The service he proves has been invaluable whilst we have had to be out of the country, and when here. 5* sevice. Thank you Zak
August 3, 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear about the exceptional support Zak has provided over the years. It's fantastic to know that his dedication, local knowledge, and willingness to go the extra mile have given you peace of mind, particularly while you have been overseas. We understand how important it is to have someone reliable and knowledgeable on hand, and we're pleased that Zak has consistently been able to provide that support.
Your kind words and recognition mean a great deal, and we will be sure to pass your feedback on to Zak. Thank you again for your continued trust in the team at Kew Riverside.
Kind regards,
POD Management
Amin is so friendly during our…
Amin is so friendly during our induction process for SQP :)we rly appreciate it!
August 1, 2026
Unprompted review
Reply from POD Management
Thank you for your review!
We're delighted to hear that Amin made your induction at SQP such a positive experience. We'll be sure to pass on your kind words to him. Creating a warm and welcoming experience for new residents is very important to us, so it's wonderful to know his friendly approach was appreciated.
Welcome to your new home, and thank you for choosing to share your feedback!
Kind regards,
POD Management
Alex on the concierge desk at KRP was…
Alex on the concierge desk at KRP was extremely efficient in re-organising our sprinkler and windows inspections, keeping me fully informed about the changes and new times as requested.
Michael Robinson, Hampton House
August 2, 2026
Reply from POD Management
Thank you for taking the time to leave us such a wonderful review, Michael.
We are delighted to hear that Alex provided such efficient support in coordinating your sprinkler and window inspections. Keeping residents informed and ensuring appointments are managed as smoothly as possible is a key part of the service we strive to deliver, so it's fantastic to know Alex was able to assist and keep you updated throughout the process.
Your kind comments will be passed on to Alex, who I'm sure will be pleased to receive your recognition.
Thank you again for your feedback and for choosing to share your experience.
Kind regards,
POD Management
I just moved in
I just moved in, and Ronnie from the concierge is really helpful, cheerful and friendly! He helped me sort out a lot of admin bits and pieces, all with a smile. It was a great start to my new flat!
July 30, 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that Ronnie made such a positive first impression and helped make your move-in experience a smooth one. Providing a friendly welcome and supporting residents with those important first steps is exactly what our concierge team strives for, so it's wonderful to know Ronnie's helpful and cheerful approach made a difference.
We'll be sure to pass your kind words on to Ronnie, who will be thrilled to receive your feedback.
Welcome to your new home, and we wish you every happiness there!
Kind regards,
POD Management
Actually try to improve things 👍
July 27, 2026
Reply from POD Management
Thank you for taking the time to leave a review.
We're really pleased to hear that you've noticed our efforts to make positive improvements. Continuous improvement is something we take seriously, and feedback like yours lets us know we're moving in the right direction.
We appreciate your support and look forward to continuing to enhance the experience for all our residents.
Kind regards,
POD Management
Helpful
Helpful, responsive staff. Resolved my query quickly. Very easy to deal with.
July 30, 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that you found our team helpful, responsive, and easy to deal with. Providing prompt and efficient support is something we always strive for, so it's wonderful to know your query was resolved quickly and to your satisfaction.
We really appreciate your feedback and thank you for choosing POD Management. Should you ever need any assistance in the future, we're always here to help.
Had to speak to Jerry today and he…
Had to speak to Jerry today and he couldn’t have been more helpful. Excellent service!
July 30, 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that Jerry was able to assist you and provide such excellent service. We pride ourselves on delivering a helpful and positive experience, so it's wonderful to know that Jerry went above and beyond to support you.
We'll be sure to pass on your kind feedback to him. Thank you again for your support, and please don't hesitate to reach out if we can help with anything else in the future.
This 5-star review is for Jussara
This 5-star review is for Jussara. From the very beginning, she was incredibly professional, kind, and genuinely helpful. She took the time to explain everything clearly, kept me updated throughout the process, and made what could have been a stressful experience feel smooth and straightforward. Her patience, attention to detail, and willingness to go the extra mile really stood out. Customer service like this is hard to find, and she is a real credit to the company. Thank you, Jussara, for your outstanding support—I truly appreciate everything you did. Highly recommended!
July 28, 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear about your positive experience with Jussara. Providing clear, supportive, and professional service is something we strive for, and it's fantastic to know that Jussara's patience, attention to detail, and dedication made the process smooth and stress-free for you.
Your kind words will mean a great deal to her, and we're especially pleased that her commitment to keeping you informed and going the extra mile stood out. We are very proud to have team members like Jussara who consistently deliver such exceptional customer service.
Thank you again for your recommendation and for recognising Jussara's hard work. We wish you all the very best and look forward to assisting you again in the future.
Reply from POD Management
Thank you for your wonderful review.
We're delighted to hear that you found our team knowledgeable, professional, and personable. Providing a high standard of service while building positive relationships with our residents is something we take great pride in, so it's fantastic to receive such positive feedback.
Thank you for taking the time to share your experience. We truly appreciate your support and look forward to assisting you again in the future.
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