Imteaj Ahmed always provides excellent service at reception. He is very friendly, helpful, and professional. Whenever I have heavy parcels, he always helps me organise them, brings them to the lift, a... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We deal with many managing agents and I must say POD are outstanding. We have just had a recent experience with Shane Van Sanden and he is just FIRST CLASS! Thank you for all your assistance. I also w... See more
Company replied
I had a great experience with POD from start to finish. The whole process was smooth, reliable, and stress-free. The team was professional, and everything arrived exactly as scheduled. A special men... See more
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Lovely team it has been a pleasure to live here and the concierge team are brilliant especially Ron who we will miss dearly. Thank you for such a pleasant living experience. Rushna
Company replied
Company details
- Property Management Company
- Building Consultant
- Property Administrator
- Property Maintenance
- Real Estate Consultant
About POD Management
Written by the company
Exceptional property management - award-winning care for blocks, estates, and communities
At POD, we set a new standard for property management. We believe that exceptional service is about more than just maintaining buildings, it’s about building trust, supporting communities, and making life easier for everyone who calls your property home. Our award-winning team combines years of expertise with a genuine, people-first approach. We use smart technology and proactive management to prevent issues before they arise, respond quickly when needed, and keep every detail running smoothly.
Who we work with
We proudly partner with some of the UK’s leading developers, freeholders, resident management companies and right to manage companies. From landmark residential developments to vibrant mixed-use communities, our portfolio includes some of London’s and the UK’s most respected addresses. Clients such as Bellway and Berkeley trust us to deliver operational excellence, transparency, and real results.
What we do
Our services cover every aspect of residential property and estate management, including:
- Block & Estate Management: End-to-end management for residential blocks and estates, tailored to each client’s needs.
- New Build Consultancy: Supporting developers and owners from pre-completion planning through to handover and ongoing management.
- Fire Door Inspections: Ensuring compliance and safety with thorough, accredited inspections and reporting.
- Resident and Client Support: Dedicated help for residents, leaseholders, and clients, with clear communication and fast response times.
We make residents’ lives easier by managing every detail, so they can feel safe, supported, and truly at home. Our collaborative ethos means there’s always someone ready to help, and our systems ensure no query falls through the cracks. Whether you reach out by phone, email, or social media, you’ll speak to a knowledgeable team member who’s empowered to resolve your issue efficiently. Our response times are measured in hours, not days, and our positive customer reviews speak for themselves.
Visit our website Contact Us
Our Services
Written by the company
- We are specialists in residential-led block, estate, and community management, delivering well-run, safe, multi-tenure developments with exceptional service and transparency.
- Residential Support
- Covers all resident-facing services, from communication to experience, ensuring people feel heard, supported, and at home.
- Property Operations
- We bring together the systems, processes, and logistical expertise to keep every building running efficiently and professionally.
- Finance & Compliance
- We bring together finance, legal, compliance, and health & safety to ensure governance, accuracy, and protection across all operations.
Safety is our number 1 priority
We put safety first
At POD, the safety and well-being of our residents, clients, and team always come first. We’re proud to hold a 5-star rating from the British Safety Council’s Five Star Occupational Health and Safety Audit, recognising our high standards and commitment to continuous improvement.
Our approach is backed by enthusiastic support from senior management and staff, ensuring excellent standards in Occupational Health, Safety, and Wellbeing across everything we do.
Contact info
Unit 1 Elstree Gate , WD6 1JD, Borehamwood, United Kingdom
- 0333 577 6656
- support@podmanagement.co.uk
- www.podmanagement.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Extremely professional
Gio is always professional, approachable, and willing to help, no matter the situation.
He consistently responds promptly to queries, communicate clearly, and go above and beyond to assist whenever needed. His positive attitude and commitment to providing outstanding customer service make him a pleasure to work with.
His willingness to help is greatly appreciated.
August 3, 2026
Reply from POD Management
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear about your positive experience with Gio. It's fantastic to know that his professionalism, approachable nature, and commitment to helping others have made such a positive impression. We take great pride in providing excellent customer service, and it's wonderful to hear that Gio consistently goes above and beyond to support you and respond promptly to your queries.
We'll be sure to pass on your kind words and recognition to Gio. Thank you again for your feedback and support.
Kind regards,
POD Management
Reply from POD Management
Thank you for your review! We're delighted to hear that you've found our team to be reliable and supportive whenever you need us. Providing a helpful and responsive service is what we strive for, so it's wonderful to know this has been your experience.
We really appreciate your feedback and thank you for taking the time to share it with us.
Kind regards,
POD Management
Mr Zak 5* service
We have been owners in Kew Riverside for a very long time, and have had a few times we have been away overseas when things ! happen.
Zak has always been there to support us and nothing is too much trouble for him to help get things done, offer his support and always makes himself available when needed. He also has been an employ for a long time and hopefully for a long time to come, as he is so knowledgeable about local knowledge and how the development works.
The service he proves has been invaluable whilst we have had to be out of the country, and when here. 5* sevice. Thank you Zak
August 3, 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear about the exceptional support Zak has provided over the years. It's fantastic to know that his dedication, local knowledge, and willingness to go the extra mile have given you peace of mind, particularly while you have been overseas. We understand how important it is to have someone reliable and knowledgeable on hand, and we're pleased that Zak has consistently been able to provide that support.
Your kind words and recognition mean a great deal, and we will be sure to pass your feedback on to Zak. Thank you again for your continued trust in the team at Kew Riverside.
Kind regards,
POD Management
Amin is so friendly during our…
Amin is so friendly during our induction process for SQP :)we rly appreciate it!
August 1, 2026
Unprompted review
Reply from POD Management
Thank you for your review!
We're delighted to hear that Amin made your induction at SQP such a positive experience. We'll be sure to pass on your kind words to him. Creating a warm and welcoming experience for new residents is very important to us, so it's wonderful to know his friendly approach was appreciated.
Welcome to your new home, and thank you for choosing to share your feedback!
Kind regards,
POD Management
Alex on the concierge desk at KRP was…
Alex on the concierge desk at KRP was extremely efficient in re-organising our sprinkler and windows inspections, keeping me fully informed about the changes and new times as requested.
Michael Robinson, Hampton House
August 2, 2026
Reply from POD Management
Thank you for taking the time to leave us such a wonderful review, Michael.
We are delighted to hear that Alex provided such efficient support in coordinating your sprinkler and window inspections. Keeping residents informed and ensuring appointments are managed as smoothly as possible is a key part of the service we strive to deliver, so it's fantastic to know Alex was able to assist and keep you updated throughout the process.
Your kind comments will be passed on to Alex, who I'm sure will be pleased to receive your recognition.
Thank you again for your feedback and for choosing to share your experience.
Kind regards,
POD Management
I just moved in
I just moved in, and Ronnie from the concierge is really helpful, cheerful and friendly! He helped me sort out a lot of admin bits and pieces, all with a smile. It was a great start to my new flat!
July 30, 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that Ronnie made such a positive first impression and helped make your move-in experience a smooth one. Providing a friendly welcome and supporting residents with those important first steps is exactly what our concierge team strives for, so it's wonderful to know Ronnie's helpful and cheerful approach made a difference.
We'll be sure to pass your kind words on to Ronnie, who will be thrilled to receive your feedback.
Welcome to your new home, and we wish you every happiness there!
Kind regards,
POD Management
Actually try to improve things 👍
July 27, 2026
Reply from POD Management
Thank you for taking the time to leave a review.
We're really pleased to hear that you've noticed our efforts to make positive improvements. Continuous improvement is something we take seriously, and feedback like yours lets us know we're moving in the right direction.
We appreciate your support and look forward to continuing to enhance the experience for all our residents.
Kind regards,
POD Management
Helpful
Helpful, responsive staff. Resolved my query quickly. Very easy to deal with.
July 30, 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that you found our team helpful, responsive, and easy to deal with. Providing prompt and efficient support is something we always strive for, so it's wonderful to know your query was resolved quickly and to your satisfaction.
We really appreciate your feedback and thank you for choosing POD Management. Should you ever need any assistance in the future, we're always here to help.
Had to speak to Jerry today and he…
Had to speak to Jerry today and he couldn’t have been more helpful. Excellent service!
July 30, 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that Jerry was able to assist you and provide such excellent service. We pride ourselves on delivering a helpful and positive experience, so it's wonderful to know that Jerry went above and beyond to support you.
We'll be sure to pass on your kind feedback to him. Thank you again for your support, and please don't hesitate to reach out if we can help with anything else in the future.
This 5-star review is for Jussara
This 5-star review is for Jussara. From the very beginning, she was incredibly professional, kind, and genuinely helpful. She took the time to explain everything clearly, kept me updated throughout the process, and made what could have been a stressful experience feel smooth and straightforward. Her patience, attention to detail, and willingness to go the extra mile really stood out. Customer service like this is hard to find, and she is a real credit to the company. Thank you, Jussara, for your outstanding support—I truly appreciate everything you did. Highly recommended!
July 28, 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear about your positive experience with Jussara. Providing clear, supportive, and professional service is something we strive for, and it's fantastic to know that Jussara's patience, attention to detail, and dedication made the process smooth and stress-free for you.
Your kind words will mean a great deal to her, and we're especially pleased that her commitment to keeping you informed and going the extra mile stood out. We are very proud to have team members like Jussara who consistently deliver such exceptional customer service.
Thank you again for your recommendation and for recognising Jussara's hard work. We wish you all the very best and look forward to assisting you again in the future.
Reply from POD Management
Thank you for your wonderful review.
We're delighted to hear that you found our team knowledgeable, professional, and personable. Providing a high standard of service while building positive relationships with our residents is something we take great pride in, so it's fantastic to receive such positive feedback.
Thank you for taking the time to share your experience. We truly appreciate your support and look forward to assisting you again in the future.
Exceptional Service from Prakash
I’ve had the pleasure of knowing Prakash since 2018, and he has always been one of the most professional, kind, and dependable members of the Kew Eye team.
He consistently makes residents feel welcome and is always happy to help, no matter how big or small the request. His patience, positive attitude, and genuine care for everyone make a real difference to the community.
Over the years, Prakash has maintained the same high standard of service, and it’s clear how dedicated he is to his role.
Thank you for all your hard work and for always making Kew Eye such a welcoming place.
July 28, 2025
Unprompted review
Reply from POD Management
Thank you for taking the time to share such a thoughtful review.
We are delighted to hear about the positive impact Prakash has had on your experience at Kew Eye over the years. Your kind words perfectly reflect the professionalism, kindness, and dedication that he brings to his role every day.
It is wonderful to know that Prakash consistently makes residents feel welcome and supported, no matter the request. His patience, positive attitude, and genuine care for the community are qualities we greatly value, and we're proud to hear they have made such a lasting impression.
We will be sure to pass on your feedback to Prakash, who will be thrilled to receive this recognition. Thank you for acknowledging his hard work and continued commitment to providing such a high standard of service.
Summer Soirée 2026 SQP Hampton Tower
Thank you so much for organising the most amazing Summer Soirée yesterday at SQP Hampton Tower on the terrace! It was organised so beautifully with love and care, thank you for making the evening so memorable and special.. we always look forward to the next one! A huge Shout out to lovely Ani, Simona and Sarunas 🌸🌸🌸🌸❤️
July 25, 2026
Unprompted review
Reply from POD Management
Thank you so much for your wonderful review!
We're thrilled to hear that you enjoyed the Summer Soirée at SQP Hampton Tower and that the evening was such a memorable experience. Our team puts a great deal of care into organising these events, so it's fantastic to know that it was appreciated.
A special thank you for recognising Ani, Simona and Sarunas. We'll be sure to share your kind words with them – they'll be delighted to hear the event made such a positive impression.
We love bringing residents together and look forward to welcoming you to the next community event!
– POD Management
I had a great amenities induction with…
I had a great amenities induction with Amin, he’s very friendly and gave me a clear intro about all the facilities.
July 26, 2026
Unprompted review
Reply from POD Management
Thank you for your wonderful review!
We're delighted to hear that Amin provided such a friendly and informative amenities induction. Making sure residents feel welcomed and confident in using all the facilities is an important part of the experience, so it's great to know he gave you a clear introduction and made a positive impression.
We'll be sure to pass on your kind feedback to Amin. Thank you for taking the time to share your experience, and we hope you continue to enjoy all the amenities on offer.
Quick responses from the concierge and…
Quick responses from the concierge and resolving queries
July 22, 2026
Reply from POD Management
Thank you for your review!
We're delighted to hear that our concierge team has been able to provide quick responses and resolve your queries efficiently. Delivering helpful and responsive service is something we take great pride in, so it's wonderful to receive such positive feedback.
Thank you for taking the time to share your experience.
Amazing night thanks to Alissa and…
Amazing night thanks to Alissa and Karam! Thanks so much.
July 25, 2026
Unprompted review
Reply from POD Management
Thank you for your wonderful review!
We're delighted to hear you had such an amazing night and that Alissa and Karam helped make it so special. We'll be sure to pass on your kind words to them – feedback like this means a lot to our team.
Thank you for taking the time to share your experience, and we look forward to seeing you again soon.
Mr Zak support professional…
Mr Zak support professional unbelievable service !!! Sorted so many things either me first moving in legend
July 25, 2026
Unprompted review
Reply from POD Management
Thank you for your fantastic review!
We're delighted to hear that Zak provided such professional and exceptional service during your move-in. It's great to know he was able to help with so many things and make the process easier for you. We'll be sure to pass on your kind words to him – we're sure he'll be thrilled to hear he's been called a legend!
Thank you for taking the time to share your experience, and we wish you all the best in your new home.
Can't thank Shane and Gerald enough
Can't thank Shane and Gerald in the office enough for their help with me the other day. Plus the concierge at Wallis House. amazing. They have gone way above the norm for helping me. Top top guys! Thank you.
July 22, 2026
Unprompted review
Reply from POD Management
Thank you for your fantastic review!
We're delighted to hear about your positive experience and that Shane, the office team, and the concierge team at Wallis House were able to go above and beyond to help. Providing excellent service and support to our residents is always our goal, so it's wonderful to receive such kind feedback.
We'll be sure to pass your comments on to Shane and the team – they'll be thrilled to hear they made such a positive difference.
Thank you again for taking the time to share your experience.
Reply from POD Management
Thank you for your kind review!
We're delighted to hear that you've had a positive experience with our team and found our staff helpful. Providing excellent customer service is something we strive for, so it's wonderful to know this has been reflected in your experience.
We really appreciate you taking the time to share your feedback and look forward to continuing to support you.
Kind regards,
POD Management
Great General support when needed
Great General support when needed. Abdul and the team deliver great customer service however there are challenges with parcel collections at the weekend.
June 19, 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to share your feedback. We're delighted to hear that you've received great support from Abdul and the team, and that their customer service has made a positive impression.
We also appreciate your comments regarding parcel collections at weekends. Feedback like yours is invaluable in helping us identify areas where we can improve the resident experience, and we will ensure your comments are shared with the relevant team for review.
Thank you for being part of our community and for recognising Abdul and the team for their hard work.
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