Poiano Garda Resort Reviews 278

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and efficient, often going above and beyond to ensure a pleasant stay. People frequently highlight the excellent facilities, including spotless accommodations, beautiful pools with ample sunbeds, and stunning views. The service, including the complimentary shuttle bus, is also highly regarded, making it easy for guests to explore the surrounding areas. However, some customers also noted that while the rooms were clean, some aspects, like the fridge or kitchen, could benefit from updating. A few people mentioned that the shuttle bus system could be improved, particularly regarding queuing and capacity, and that the bar staff could be friendlier at times due to being understaffed.

What people talk about most

Facilities

Users describe positive interactions with facilities, highlighting the exceptional cleanliness and... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the staff for being... See more

Location

Clients share positive opinions on location, frequently praising the stunning views of Lake Garda and the... See more

Service

Customers had positive experiences with service, particularly praising the shuttle bus service to Garda town,... See more

Quality

People report positive experiences with quality. Customers consistently praise the exceptional cleanliness... See more

Based on these reviews

Rated 5 out of 5 stars

A lovely place to stay for our holiday. Very well run, friendly and helpful staff. Excellent food and restaurant staff very professional and polite. Everywhere was spotless. Beautiful views from hot... See more

Rated 5 out of 5 stars

Was here for a week in June. Staff were friendly and efficient. Room was comfortable with decent sized balcony. Fantastic pool and always got a sub bed no matter what time of day. Food - breakfast... See more

Rated 5 out of 5 stars

The staff in the restaurant especially the manager were marvellous, my wife has got an onion intolerance so we had concerns about her eating every day. The manager went through the menu every day and... See more

Rated 5 out of 5 stars

An absolutely amazing experience at Poiano. Room was lovely, staff very friendly and helpful, minibus into town and bonus. Food was lovely and reasonably priced, as we're tge drinks. Views over Garda... See more


Company details

  1. Spa Resort
  2. Hotel

About Poiano Garda Resort

Written by the company

Benvenuti al Poiano Resort

Immerso in 60 ettari di natura mediterranea, il Poiano Resort è il luogo perfetto per chi cerca relax, comfort e divertimento in un ambiente unico sul Lago di Garda.

Che tu stia programmando una vacanza romantica, un soggiorno in famiglia, un viaggio di gruppo o un evento aziendale, qui troverai sempre un’accoglienza attenta e servizi pensati per ogni esigenza.

  • 💆‍♀️ Rilassati nella moderna Poiano La Spa, dove benessere e tranquillità si fondono in un’atmosfera rigenerante.
  • 🏊‍♂️ Approfitta della nostra grande piscina panoramica, dei campi sportivi, della palestra e delle tante attività all’aria aperta.
  • 🛏️ Scegli tra camere accoglienti in hotel o comodi appartamenti nel residence, tutti con vista sulle colline o sul lago.

📍 A soli 2 km dal centro storico di Garda, facilmente raggiungibile a piedi o con il nostro servizio navetta gratuito, il Resort è anche una base ideale per esplorare le bellezze del Lago di Garda e dei suoi dintorni.

Scopri di più su www.poiano.com e lasciati ispirare dalla tua prossima esperienza Poiano!

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Contact info

4.8

Excellent

TrustScore 5 out of 5

278 reviews

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Rated 1 out of 5 stars

The meals and staff were terrible

The meals and staff were terrible. Shuttle bus service appalling timing, when you could get on due to the queue. We have stayed in many places in Italy as we love it but this is the worst one. Had to pay extra to eat out. Setting was very nice and swimming pool

September 4, 2024
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Reply from Poiano Garda Resort

Dear Shirley, we're glad you enjoyed our location and the swimming pool. Since your last visit in 2022 we made a lot of improvement, first of all in the shuttle service: it runs more frequently, in crowded time we have 2 or 3 of them and we are trying to improving again for next season. The Restaurant had more option this past summer and we hope to welcome you again in the future to try and see the Resort again.
Gloria G, Ufficio Marketing

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Rated 5 out of 5 stars

Family holiday

A very pleasant hotel and resort with plenty to do. The spa is nice with plenty of treatments on offer. The kids club is good with enthusiastic and friendly staff. Drinks in the bar are comparable in price to those in Garda.There is a regular shuttle bus to Garda from the resort or you can walk, it takes up to about 40 minutes and is mostly down hill with some good views.

August 1, 2024
Rated 5 out of 5 stars

The resort is beautiful

The resort is beautiful, a quick 7m ride to the main lake and surrounds, the facilities within the resort are excellent and can keep a family for a week.
All of that in a very reasonable price, we will highly recommend it for any one.

September 13, 2024
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Rated 5 out of 5 stars

A fabulous family holiday

We had a wonderful stay at Poiana resort for our family holiday July 2024. The room was beautiful, very clean and we had an amazing view. Breakfast was delicious and had plenty of options for all the family including vegans. The pool area was fun for the children and the bar was great for the adults, and the grounds of the resort were very relaxing and pretty. We visited the wonderful spa, used the transport to lake Garda daily and were so grateful for the golf buggy to help us get around the resort driven by Fabio who absolutely made our stay. We’ll definitely be back. A great location for exploring the area too, we went to a few places round the lake and had a day in Verona. Would very much recommend.

July 13, 2024
Rated 4 out of 5 stars

So much to like here

Excellent clay tennis courts, 2 panel courts, spa, decent breakfast, nice bar. Service is very practical rather than effusive. Condition of property is kind of rustic. Enjoyable stay. My third time.

June 28, 2024
Rated 5 out of 5 stars

The place was just stunning and the…

The place was just stunning and the country x we had the most lovely week away with everything we needed x the only slight drawback was the distance we needed to travel to the lake and the frequency of the shuttle buses, but as avid walkers this wasn’t a huge issue for us xx

July 3, 2024
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Rated 5 out of 5 stars

Great Resort

We had a wonderful holiday excellent resort with very helpful staff. My daughter needs to follow a gluten free diet, the staff made her some extra meals that weren't on the usual menu. I would highly recommend. We read some negative reviews before going but we had no complaints with our stay. The resort is quite far out but they do provide a free shuttle bus which was very busy as we visited at a busy period. We would book to stay at this resort again.

August 21, 2024
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Rated 5 out of 5 stars

Had a lovely holiday at Poiano Resort…

Had a lovely holiday at Poiano Resort June 2023. Absolutely loved it, travelled with my husband and 3 kids stayed in the apartments. Apartments are clean and well equipped we are out all the time but did make a couple of lunches in the apartments. Food was good. Pool area gorgeous and very clean and the views are to die for!! Loved the little shuttle bus too and from Garda and we walked back from Garda if we were later coming back and so long as your of average fitness it's fine to walk. Both kids had a ball they were 8, 10 and 17, Lake Garda truly stole all our hearts.

November 8, 2024
Rated 5 out of 5 stars

Great location

Great location, lovely 20 minute walk to the Lake and town.
Room was lovely. Breakfast was really nice.
Staff were amazing Cristina (i think that’s her name), was amazing and arranged a special restaurant for our engagement.

October 19, 2024
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