PointsPayment Reviews 

On December 21, 2023, Points Payment Management
contacted me, by phone, regarding my unused timeshare points with Hilton Grand Vacations Club. Points Payment Management stated they were authorized to rent out my unused points at a profit so that I would not lose the benefit of unused time. Based on these representations, I agreed to
execute a contract with Points Payment Management and remitted a membership/service fee of $2,094.00. In March. Points Payment Management instructed me to contact Hilton Grand Vacations Club to authorize the rental process for a prospective tenant. However, when contacted, Hilton Grand Vacations Club informed me that this was not something that could be offered and confirmed that they do not conduct business with Points Payment Management. What became shockingly clear was that I paid Point
Payment Management for a service they CANNOT actually provide for Hilton Grand Vacations Club timeshare owners. In fact, the representative that I spoke to referred to Points Payment Management and the service it sells as a "SCAM!" I contacted them with what Hilton Grand Vacation Club said
and was told "they don't understand our service." I
immediately verbally cancelled my contract and later
followed it by letter outlining, the reason why, and
requesting a full refund. To date, Points Payment
Management has declined to respond and they have been unable to provide the service paid for.

Here's my response to their response:
Points Payment Management (PPM) responded with erroneous information. First of all, PPM (and not RCI) represented that they could advertise and rent the unused time on my property. In checking with Hilton Grand Vacation Club (HGVC), RCI does not have the authority to rent HGVC properties either; so this was a smokescreen from PPM to divert the responsibility away from them. Secondly, their assertion that they are conducting further investigation is a outrageous lie because they have declined any communication with me since March (over 4 months) and have removed the link to access my contract and account from their website. Finally, they put forth the absurd declaration that the "bank" had verified the validity of their operation. The "bank" is Capital One and the only involvement they had was to decline the "stop payment" I requested because PPM is a state licensed company. The "bank" in no way determined the legitimacy of their operation and advised me that I would have to take other courses of action, including filing with the Florida attorney general's consumer affairs division if PPM refuses my request for a refund. It appears that more drastic action is going to be necessary because PPM knows that they are not authorized to perform the services they contracted for but still want to be paid for doing nothing!

Now that we are in the second round of 180 days… I get less offers…. Nothing is ever available and I was told back in 10/2023 that they would sell the weeks with in 60-90 days guaranteed!….

Account is under Walden… I don’t know why it is coming up with my old name.. but they didn’t even notice that…. So they aren’t even looking into the reviews!

Been 9 months and still they are playing games. They are a rip off! Hoping someone will file a class action suit against them. Florida Chamber of Commerce is useless. Surprised this company is allowed to do business in Florida or anywhere in the US and Canada!

It has been one week that I received a reply here from Points Payment that they are working on more offers, however, I have still not had a response to my email or voicemail to them. Have not received any additional offers

THIS IS A SCAM! We paid almost $3,000 for this company to list and sell 6 weeks of timeshare weeks. The contract was for a year with the option to extend it one year if they were not able to sell the six weeks. We received less than six offers the first year. Each time we found a viable option, but then always received an excuse why the offer was not accepted by the customer. We extended the contract another year and have not received an offer since the extension!
*****
Points Payment responded that we had not responded to their email offers. This is not true. We have responded to every email offer sent to us. We have not heard from them or received an offer since 3/13/24. I’ll be waiting for a response!!!!!!!

I am also waiting for my rci points to be sold. I signed up in December and this is June. so very disappointed in myself that I believed I would get my money back and then some.

Total scam! Did not sell anything for me what so ever. Only 4 offers and none were legit! Don't waste your money or time. I am actually reporting to BBB.

On point payment reply:
Points payment, you told me this a month ago and still not one offer or sale. Please do something about this. I would like to at least break even which is at least 2 sales. Clock is ticking.

I have nothing but great things to say about this company. I have been with this company going on 8 months now and I have received all my offers. There is a lot of negative comments out there about this process but I actually got paid for my weeks and points.

The process was not overnight by any means. It does take time but in the long run it all worked out.

I have been documenting my entire process because I was nervous about doing this. From day one the service has been great. I've received my first offer and nothing was available however the team helped me get more offers and I have now received 4 rental checks. The process has been very easy for me due to the support team. Thank you to the entire team

Like many other stories, they sell you a hill of magic beans. You do the work but nothing ever pans out. I spent thousands of dollars but did not get a penny for return. I call and they put me on hold for hours because no one wants to talk with me about the situation. No one has answers. DO NOT LISTEN TO THIS COMPANY. WARNING!!!!!

We signed up with Points Payment Management in April of 2023. Of course they made it sound like they had so many clients waiting in line to book get aways. We were in need of the extra funds. And stupidly paid for advertising on all of the 6 available bookings that we had to spare. We used a credit card to pay for the fees, thinking that we would retrieve at least the cost of that back. Sadly we didn’t. Every single time that PPM did call, which was far and few between, we were given some redundant task of trying to find impossible bookings. And ask to see if there was anything similar if that resort had no availability. Which never mattered because the client never wanted anything but the requested resort. We have never retrieved a single penny back. This is a huge scam. And hopefully some of the other suckers had better luck than we did. Dale and Bunny(Pradovich ) Birkhimer
. 412-613-0312 there PPM RESOLVE IT.

UPDATE 5/20/204
So now after providing my information in this post because the Points Payment asshoes responded back that they needed that.....POINTS PAYMENT IS NOW BLOCKING MY CALLS. I have a half dozen phone numbers from them and they all are blocked. CALL BLOCKING IS POINTS PAYMENT METHOD OF CUSTOMER SERVICE.

Points Payment is completely inept and dishonest.

ORIGINAL POSTING
It has now been a year of getting "offers", about one a month, and ZERO success. Nothing booked. The "offers" were always like trying to book a Utah skiing vacation DURING that winter season, or trying to book a summer vacation hotspot the week before summer starts. EG of course there is no availability. A complete waste of money. And now they do not answer my calls and do not return my calls.

UPDATE 5/17/2024
It has been two more days of calling Points Payment. About 5 more calls to "customer service", which end up just sitting on hold for a while and then the operator saying they will call me - Stuart Missfeldt 360-991-1821 - back, but they are not doing that.

My experience with Points Payment Management started in March 2023.
I sent the initial payment to start the process. I received offers, verified there were weeks available for the requested dates and still none of my weeks were used. I email them regularly looking for payment and never get a response. I no longer have access to my account. Don't do it!

Gave them my so called activation fee of $2394 on 10/04/2023 and it has been 6 months several answers with the same generic response "The corporation is having some difficulty in securing this reservation." "We will continue to look for other offers for you!!"
I was told because I own in Orlando that there would be plenty of offers because people like to come to Orlando and I would receive my offers and payments in no later than 2 months, LIES, LIES AND SCAMMERS I have received NOTHING.

I got the call from PPM around March of 2023. NOT ONCE did they come through. I paid them the max amount with a promise that my money would be made back within 3-6 months. I only received a handful of "offiers", ZERO of which had availability. The last offer I received actually had availability, but the client chose not to take it. PPM has since STOPPED corresponding to me. This is a total SCAM!!!

From the first call to my orientation has been a great experience. I just started with the program and I am excited to see this process all the way through. They have been extremely helpful so far.

* please see my update at the end.****

Original post:
I had an awful experience! Chris Powell called me last year telling me all the great details points payment management offered and that they could sell my 6 weeks and also that it was guaranteed that my weeks would sell. Keep in mind my number one question for him was will I get my money back if my weeks don’t sell. He said yes you do. A year later non of my weeks sell. I asked for a refund and I’m told that I had the first 10 days to cancel from when I agreed. What! No one ever told me this and that makes no absolute sense. Why would you cancel 10 days after in the hopes that your weeks are going to sell and that you will be making money off of your weeks. Plus they tell you that it is sure that the weeks will sell in 90 days. I really had my hopes up for this company but I don’t recommend anyone selling their weeks with them. I am trying to contact them an all I get is the front desk. They transfer me over and I’m put on hold for over an hour. No one has called me to “re evaluate” my yearly contract.

This is point payment management response to my review:

We understand your concerns. During verification, they do explain that Per Florida Statutes, you do have 10 days to cancel for a refund, this is also written on page 4 of the contract. Upon review, offers have continuously been submitted in regards to the account. On 3/13/2024, you called customer service who attempted to assist with the account, but you stated you did not want to speak with customer service, only the representative. They explained that once the representative's inventory is filled, they are no longer in the office. You insisted on being transferred to the representatives voicemail, which was done, but told that they could not guarantee a time that they would call back. We explained that the point of contact would be customer service. Your account is diligently being worked on and we will follow up with an update.

Since it will not let me respond to them. I will respond here. I asked to speak the the representative, because when they offer to sell your weeks the rep says you can call me anytime at my phone number. This was a lie! I was told by customer service that the representative was busy making other offers. Fast forward, I have called the last couple of days and I am put on hold for over an hour. I cannot get anyone on the phone. I only get the receptionist who tells me that she cannot do anything about it, that customer service just sends her an extension. Customer service is suppose to be the main point of contact but I cannot get anyone to answer. I emailed more than once and no answer there either. And it was stated that it was guaranteed that my weeks would sell and that has not happened either. I just want a call back explaining what’s going to happen with my contract which is now expired per your team and I want my money back. I have not received an offer since 3/8.

I have not received a call since! I tried to call today and now my call won’t even go through. It says that the number I called cannot be reached from my calling area. I have emailed several times and no answer either. I want my money back! How can you guys live knowing that you stole thousands of dollars from people. I’m surprised that you have good reviews on here because I doubt they are real. I need a call back and my money back!

*update: 4/25/2024
So no response from points payment management. I called and they blocked my phone number. I tried calling off my friends phone (she has the same carrier as me and lives in the same area) and her call went through.

Please don’t fall for this. I still Owe what I paid them on my credit card and it’s really had for me to pay it off. It was over $2000 dollars.

Update: June 6 2024

I have yet to receive a call or email from PPM. My year ended in March or 2024 and as you can see in the las reply PPM said they would follow up with me but nothing. I want my money back! We work hard for our money to be stolen. I will keep updating on this post until I get my money back! I don’t understand why I would be lying. Read all the other reviews that are just like mine. Oh and I emailed them for a copy of my contract and guess what… no response back.

Update 07/02/2024

When will I get a call back PPM? Because it’s already been a month and have not heard a word back. That seems to be the answer. From reading all other reviews, that seems to be your answer for them as well. I need a response and my money back. I can barely pay my credit card back. When will I be receiving my money back. My contract supposedly ended in Mar. and it is already July.

8/23/2024
Still no refund and no call. All lies!

Points Payment Management Services offers to sell timeshare weeks for Hilton Grand Vacations. I am not sure how they got my details to be able to solicit me.

I bought their pitch, signed their contract and paid them. The return on this investment does not appear to be happening. Beware, this may not be for you!!!

I have been signed up for a year to rent 6 getaway weeks with RCI, have yet to receive an offer that can be accepted due to availability. Beyond frustrating and get nowhere when I call customer service.

I had a very A+ experience as an owner and have already recommended doing this to a few friends and family members that are also owners. It's a game changer service for sure.