PokeRand Reviews 43

TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Ordered twice between 30th March and 1st April from the Randcards online store, have been notified twice that the respective graded card that I purchased was out of stock and no longer available.... See more

Rated 5 out of 5 stars

Exceptional Service, Ordered 2 Japanese Celebrations Packs Last week, Opened them on Valentines Day after having such a bad day...To my Surprise 1st pack team rocket. Second Pack Only was a Charizard... See more

Rated 1 out of 5 stars

I”ve ordered my package on 24th of April, still haven’t got my package, the track and trace has been saying since the 28th of april that it’s being assessed by custody. This wouldn’t take 2 weeks. As... See more

Rated 5 out of 5 stars

I know the store is super busy but I was amazed to see my order shipped out the same day! UK shipping prices are also great especially for single cards. The store is still small so you may not always... See more


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2.7

Poor

TrustScore 2.5 out of 5

43 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I’ve bought from Pokerand.net a few…

I’ve bought from Pokerand.net a few times over the last few months and the service is always top notch! Items are dispatched quickly and always arrive adequately packaged and exactly as described. Great work from all at pokerand!

November 17, 2021
Unprompted review
Rated 5 out of 5 stars

THE place to go for your Pokemon needs...

I ordered multiple single cards from Pokerand on the 25th of Pctober, quite late in the day and the order was delivered this morning (28th). The cards have arrived mint, the quality of packaging, all cards were sleeved and a semi rigid was included to ensure the cards didn't bend, despite not paying for this, which I think is a superb addition. Their communication throughout via email with confirmation of order and dispatch/tracking information was reliable and prompt. Their prices I feel are dead on, perhaps even better than what is on the market at the moment. I would recommend them to anyone, terrific service and a terrific business. Good luck in the future, Randolf and Laura.

October 28, 2021
Unprompted review
Rated 5 out of 5 stars

Great quality pokestore

I just made a huge order of booster boxes, etb’s and some tins and from the reviews I’ve seen this is a great store to get your items from, although most of the time there is pretty much nothing in stock that doesn’t really matter, as long as the items are as they are advertised it’s a 10/10, I’ll update this review if I have any concerns once I have recieved my package.

August 24, 2021
Unprompted review
Rated 5 out of 5 stars

Replied to my email straight away when…

Replied to my email straight away when I had concerns that my delivery address wasn’t accurate and they fixed it immediately. From order to being shipped was just over 9 hours which is impressive considering I placed my order at 3am. Very happy with the service they did all they can very quickly but it’s in the hands of Royal Mail now god help me haha. But yeah very pleased thanks guys

June 23, 2021
Unprompted review
Rated 5 out of 5 stars

A fantastic pokestore Great place to Buy!

A fantastic pokestore! I ordered off the site on 30th of April and the order arrived 4 days later. Instant emails to update with the order when dispatched and delivered as well as an easy way to track your order. Quality packaging. Would definitely recommend pokerand 👍

May 15, 2021
Unprompted review
Rated 4 out of 5 stars

Not bad

Not bad, average prices, packaging was pretty good, no sleeve was provided for my psa card though.

May 11, 2021
Unprompted review
Rated 5 out of 5 stars

Great store!!

Great store! Overall great communication and helped me with an issue I had and was solved really promptly, so great customer service and I had a great experience shopping here! Recommend them highly!

April 3, 2021
Unprompted review
Rated 5 out of 5 stars

Great experience

I'd have to say the best thing is the packaging, the products I've order were clearly taken care of. The response is also excellent. If you need pokemon items and accessories use this store!!!

March 27, 2021
Unprompted review
Rated 5 out of 5 stars

A fantastic pokestore

A fantastic pokestore! I ordered off the site a few days back and the order arrived 3 days later. Instant emails to update with the order when dispatched and delivered aswell as an easy way to track your order. Not only is the site great but they also offer what they call 'the pokerand promise' which aims to deliver pokemon products at retail price to parents who collect with their kids. This is what I used for my order and it is an amazing thing to be able to do as me and my son love to collect but the stocks in most places are low or non existing. Can't recommend any more highly and will use them again. Don't let the low stock fool you, all pokemon stores are suffering from low stock!

March 19, 2021
Unprompted review
Rated 5 out of 5 stars

Great

Very quick delivery even during busy times. Quality packaging and items with prices not extortionate like elsewhere

March 10, 2021
Unprompted review
Rated 5 out of 5 stars

PokeRand is the store name.

I have ordered some items from PokeRand and they came fast, in safe packaging and were Pokemon. Thank you PokeRand, specifically Laura, who does all the work.

February 21, 2021
Unprompted review
Rated 5 out of 5 stars

The PokeRand team are amazing

The PokeRand team are amazing! Greta customer service. They do a phenomenal job to keep the price low and away from the ridiculous prices we have seen. Thanks for all of my purchases so far, Adam :)

February 20, 2021
Unprompted review
Rated 4 out of 5 stars

Well packaged, but no tracking sent

Ordered a Vivid Voltage booster box from them on them last Saturday and I got the dispatched email on Monday afternoon (shipped with RM 24 hours). The box arrived on Thursday in mint condition, wrapped in bubble wrap and well protected.

Only criticism I had is that the tracking was not provided and when I clicked the link to track the item it brought up an error. So I emailed them on Monday and never got a response.

Not the end of the world but just giving some constructive criticism :)

Will order from them again

December 19, 2020
Unprompted review
PokeRand logo

Reply from PokeRand

Hey Karim,

We currently use Royal Mail 24 and a third-party software application that works with Royal Mail to create a tracking number. It doesn’t always look exactly like the “GB” Royal Mail tracking number. It also only updates once an order is delivered (which is a result of Royal Mail 24).

We’re soon moving to Royal Mail Tracked 24/48 which will give more tracking information throughout the entire order process.

Thanks for your review,
Randolph

Rated 5 out of 5 stars

The best place for Pokémon cards!

I know the store is super busy but I was amazed to see my order shipped out the same day! UK shipping prices are also great especially for single cards. The store is still small so you may not always find what you're after but it's showing a lot of potential to become a major TCG retailer. I now always look here for single cards before checking eBay/depop. Thank you!!!

November 23, 2020
Unprompted review

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