Polkadot Plumbers Reviews 

224
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Quick response to problems and excellent, friendly communication via various team members. have used Polkadot for quite a few years and can recommend - they've completed electric and gas and other plu... See more

Rated 5 out of 5 stars

Felix and Nick visited to fix a complicated leak coming from our flat. They were brilliant. Their communication was super clear, they worked quickly and cleanly and always kept me updated. They also d... See more

Company replied

Rated 5 out of 5 stars

Excellent plumbers and a few days later provided an emergency electrician! After being messed around by Aspect plumbers (avoid did not solve the problem and charged more than Polka), Polka came ou... See more

Rated 5 out of 5 stars

Really happy with the service from Jack (Polkadot Plumbers Ltd). Called them today because the gas boiler was making a strange clicking noise and Jack was able to fit us in at short notice. Diagnosed... See more

Company details

  1. Plumber

Information provided by various external sources

We are a plumbing and heating business that serves Central and South London.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

224 reviews

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4.6

All reviews

(224)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

Great company

Great company, so pleased to find a company that does everything and are reliable, professional and great at what they do.

October 8, 2024
Unprompted review
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Reply from Polkadot Plumbers

Dear Annie, thank you for your positive feedback.

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Rated 5 out of 5 stars

Why use anyone else?

So I posted a job on Checkatrade for a boiler service and decommissioning of a gas fire. Literally, on Sunday too, I had a response from this highly recommendable company. Jack sorted a time slot for the next day!!! Peter arrived after messaging ahead, always a good sign, and arrived punctually.
Peter was beyond professional. Courteous and friendly he was very impressive. He completed the work and communicated throughout. A great ambassador for his company. Thank you so much ⭐️⭐️⭐️⭐️⭐️ Gavin and Tracey Morris

October 7, 2024
Unprompted review
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Reply from Polkadot Plumbers

Dear Gavin and Tracey, thank you very much for using our services and for posting such a kind review. I have passed on your feedback to Peter and he is delighted - you have been a pleasure to work with, thank you.

Rated 1 out of 5 stars

Original job not completed properly

Original job not completed properly, wrong advice given and being pestered to pay a follow up invoice for work not done properly in first visit

September 26, 2024
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Reply from Polkadot Plumbers

Dear Owen, we regret that this is how you prefer to communicate rather than reply to our numerous emails and phone calls. We are requesting that you pay for additional works (a replacement garden tap) conducted at your property alongside the original works that were booked in. This you are refusing to do and now have left a bad review because we are chasing you for payment. This is a shame and we are not entirely sure how we could have provided you with a better service.

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Rated 5 out of 5 stars

efficient service

prompt arrival, helpful explanation of work being completed, clean and tidy, good job. value for money.

September 26, 2024
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Reply from Polkadot Plumbers

Thank you Karen!

Rated 1 out of 5 stars

Check that your engineer is gas safe

Needed a boiler service. Paperwork wasn’t filled out correctly and no sign of the engineer that attended being on the gas safe register

September 26, 2024
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Reply from Polkadot Plumbers

Dear Tom, We have just tried to call you. We have not been to your property since October 2022 - you must have us confused with another Company. All of our engineers are on the Gas Safe Register. We would really appreciate it if you could remove this review!

Rated 4 out of 5 stars

Very good

Very good, efficient and quick
Just price was a bit high after 1st quote.

September 26, 2024
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Reply from Polkadot Plumbers

Dear James, thank you very much indeed. We were delighted to be able to replace your hot water cylinder at such short notice. We apologise but the price was reflective of the fact that we needed multiple engineers on site to get the work done all in one day. Thank you!

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Rated 5 out of 5 stars

Great service

Arrived when expected, took time to understand the problems and worked with us to reach a solution.

September 25, 2024
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Reply from Polkadot Plumbers

Dear Janine, thank you very much for taking the time to give positive feedback.

Rated 4 out of 5 stars

They got right back to me

They got right back to me, which is the most important thing. I would have been happier if they could have come right away, rather than three days, but I understand they keep busy.

September 24, 2024
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Reply from Polkadot Plumbers

Dear Kimberley, thank you very much for the positive feedback. We apologise for not being able to get to you right away but are pleased to know there was a positive result!

Rated 5 out of 5 stars

Very Pleased

Very professional. We had a water conditioner installed and our boiler inspected. All within an hour. I have used Polkadot several times and will use them again.

September 30, 2024
Unprompted review
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Reply from Polkadot Plumbers

Dear Harold, thank you for your kind words and for your loyalty. We look forward to taking care of your system in the future.

Rated 5 out of 5 stars

Trustworthy, rapid, reliable and then reasonable!

Faaaast service, rapid diagnosis and finding the required parts for a small-yet-vital issue. Fixed within the hour by a trust-worthy, courteous, practical expert. Have helped me twice now, so, when it soon comes to converting to renewable clean energy, I'll be calling Polka Dot. They earn their reputation daily!

September 10, 2024
Unprompted review
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Reply from Polkadot Plumbers

Dear Susan, thank you very much for your ongoing support and kind words. We really appreciate it!

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Rated 5 out of 5 stars

Fantastic whole-house heating system replacement

From start to finish it was a brilliant experience having Polkadot replace the heating system and boiler in our house. They chased out the walls and installed new pipework, leaving no mess behind. Danny, Peter and Ivor went out of their way to ensure that our heating system was fitted exactly as we had asked and were kind and courteous throughout the process. Would definitely recommend.

September 13, 2024
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Reply from Polkadot Plumbers

Dear Amy, the Team have thoroughly enjoyed working with you this year. Thank you for your support.

Rated 5 out of 5 stars

Excellent Service, Tap Replacement

Excellent service. Clear communication and pricing from start to finish. Submitted a simple form requesting to replace my taps, was then followed up with a call and booking confirmation. Engineer arrived following day and complete the works efficiently with a smile on his face. All round brilliant.

September 5, 2024
Unprompted review
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Reply from Polkadot Plumbers

Thank you for your support!

Rated 2 out of 5 stars

Well that was weird…

It was about a small plumbing issue. "Plug" bit sheared off the (wish-they'd-never-been-invented) mechanicl thingy in the bathroom sink – the press to open, press to close kind. So I asked them to remove the unnecessary mechanical gubbins and simply give us one of the trad rubber plugs instead. Yes they said. We fixed a time and that was it until they didn't show – at which a) I realied I foolishly hadn't given them an address! and b) that they foolishly hadn't asked me for one (except via an email that never arrived). I thens ent an email which also didn't arrive - dunno wat was going on there – so I phoned and we fixed a time again (address supplied). But they didn't make it - I called and the plumber was stuck on a long job (nobody told us). Polkadot office said they'd be an hour late and then did email to say plumber couldn't make it after all. So, on the phone we fixed a new day and time I checked they had the trd rubber plug we wanted and Polkadot office said they could supply it, that they are standard size. Came the new date and amiable female plumber was on time, cleaned out the U-bend as a bonus, but said the (two sizes of (!)) plugs she brought with her wouldn't fit – because they aren't standard and don't fit the mechanical plugs' size of hole. She hadn't been told that we wanted the mechanical plug gubbins removed, thought it was a straight swap of trad plugs. Anyway she installed one of those side-to-side "flip" type plugs which do fit plus get round the mechanicals and that was that, everything working fine for as long as we're spared we hope. So the two stars are for the plumber's resourceful efficiency on the day and the absent ones are for the office's eccentric approach to communication etc. Thanks for hearing me out!

September 25, 2024
Unprompted review
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Reply from Polkadot Plumbers

Dear Mr Sutcliffe,

Many thanks for taking the time to write this detailed review. Thank you for your kind works with regards to our engineers performance. I am pleased to see that we were able to solve your issue on the day with a whole new basin plug. My apologies that we were not able to find the correct sized rubber plug on the day.

Best,
Polkadot

Rated 5 out of 5 stars

Electricians arrived 10 mins after I…

Electricians arrived 10 mins after I made call. Did excellent job very quickly. I highly recommend them and will certainly use them again in an erergency.

September 24, 2024
Unprompted review
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Reply from Polkadot Plumbers

Dear Judith,

Many thanks for your kind review. We hope that your tea party was a great success!

Best,

Polkadot

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Rated 5 out of 5 stars

Great team

Great team! Lovely workmen - turned up on time, fixed the problem and left the place spotless.

September 9, 2024
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Reply from Polkadot Plumbers

Thank you for continuing to use Polkadot and for the positive feeback. You have been a pleasure to work with over the years. We shall pass your compliments on to our engineers!

Rated 5 out of 5 stars

A tricky job completely sorted.

I needed some old non standard taps on my bath replaced. Polkadot first of all advised on the type of replacements I would need and then fitted the new taps. Sounds simple but the old taps needed cutting out and I also needed some remedial piping work under the bath which which was all done with the minimum of fuss. Happy to recommend Polkadot.

September 11, 2024
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Reply from Polkadot Plumbers

Dear Alistair, thank you very much for the review. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Great company and super guys.

Polkadot are the go to for all our plumbing and heating needs. They are precise, honest and most importantly very good at their job. All the team in the office are efficient, the guys on the ground are polite, tidy and efficient. Couldn't be more impressed.

September 13, 2024
Unprompted review
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Reply from Polkadot Plumbers

Dear Adda, thank you for your continued support. We thoroughly enjoy working with you too!

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