Pollen 

WORST COMPANY IN THE WORLD. ROBBED MONEY AND NEVER REFUNDED ME DO NOT USE THIS COMPANY EVER

8 months and still waiting on a refund. All messages and emails are still being ignored. Received an email a few weeks ago to say all refunds will be processed by end of July, I was also told in April it had already been processed and I would receive it in 5-7 working days. My claim has been ‘escalated’ about 15 times, only to keep receiving the same copy and pasted response. Despite all this, Pollen feel offering £200 discount on future bookings is some kind of compensation! There are literally thousands of people whose money they are holding on to! I have now had to begin legal proceedings as there has been a HUGE breach of contract by Pollen. I’m sure Pollen will respond to this asking for my details so they can ‘look into this further’. Do not be fooled, they do no respond!!

Can’t get your app to work. Drop down on your form doesn’t list the experience I bought tickets for.

STILL AWAITING REFUND.

Make sure whatever you book is definitely going ahead. Booked Barcelona 2 years ago, push forward twice for covid just to be cancelled. After 6 months STILL NO REFUND.

Already been waiting since January for the refund, got told 90 days, it's been 90 days...got told by the 30th July, still not got it. They're blaming Omicron....not just COVID but the specific variant. Offered me a 200 voucher for future events, like I would ever trust this company again?

Avoid this robbing company like the plague!!!!

As a follow up to my previous negative review on 29 June.

After the generic 'holding' email they sent another one promising they would have refunded my money by July 31st. They did not do this and still have the money I paid for the festival that was cancelled on MARCH 16th, three and a half months ago. They also have two of my friend's money too, from the same event. This company are holding onto people's money for no good reason and you should avoid any event which they are involved in. They are scam artists.

They now have around 45% 1 star reviews here. If that isn't enough to tell you to avoid them I don't know what is.

Have been waiting all year to be refunded for the event THEY cancelled because of COVID. They acknowledged me finally in June with a promise that the refund would be with me no later than 31st of July. Well guess what.... IT STILL ISNT HERE. The fact they are still promoting and hosting events whilst hundreds of thousands of pounds is still owed to people is insane. Honestly wish I had never bothered. Also very disappointed in Andy C for not even mentioning or addressing this publicly as his name was all over this event. Shocking.

DO NOT USE THIS COMPANY! I HAD A VEGAS HOLIDAY CANCELLED DUE TO COVID OCTOBER 2021 AND STILL HAVE NOT RECEIVED A REFUND! IF I DONT RECEIVE A RESPONSE WITHIN 7 DAYS I WILL ESCALATE TO THE OMBUDSMAN

I am still waiting on a refund from a rescheduled Ibiza event from 2021 - scam company.

0 stars. AVOID!! Still waiting on a refund for a festival in Budapest that was cancelled due to the war in the Ukraine. I find it disgusting that this company has used the war as an excuse to pocket the money given to them in good faith by people just coming out of a global epidemic. . Lowest of the low..

Was meant to go to We are Mexico in November 2021, could not attend due to covid so they said Me and my friend would get all are money back within 60 days. Then after 60 days went by they said there really busy sorting it out due to having a lot of refunds to do so they said it would be 90 days. It’s now been 8 month!!! There still using the same excuse and how sorry they are, this company is a joke and are literally refusing to give me my refund after explaining to them how much I need it. Strongly suggest to anyone wanting to book anything with this company to avoid them and there very sly and not trustworthy company.

Overall, I had an amazing time! The size and location of this festival was amazing, it was such a great vibe, but was never overwhelming or felt unsafe. There were loads of food options and queues were generally super reasonable for everything. I think I'm not the only one to say this, but the only real negative for me was drinks prices (including soft drinks and water, which is pretty essential if you're putting on a festival in a hot country). Alcohol was wildly unaffordable, I think it was like €9 for a strongbow, but water being so expensive was quite irresponsible, as you were only allowed to bring in 1x 50cl bottle, which for an entire day is probably not enough. I think this kind of thing can sometimes encourage people to overdo it before coming in to the festival, which isn't great either! The line up was awesome and pollen provided s lot of guidance on where to stay, etc, so overall this was stress free and really well organised. I liked the wrist band payment thing, too!

I would rate 0 stars if I could. Still owed over £1,300 after booking the Kurupt FM Amsterdam Takeover which was cancelled, and was then promised a refund up to 90 days. It has been over a year now and still no refund. They don't email back after multiple tries and when you do get an email back it is generic or says 'we can't help you any further at this time'. I don't need any help, I would like my money back. This is now theft. DO NOT USE IF YOU VALUE YOUR MONEY.

Was told my event tickets were covered by a COVID money back garantee if we couldn’t attend due to covid

Was approved for the refund it’s nearly a year later and no refund after every employee that I manage to contact said it’s on its way!

Worst company ever, do not book with them, they take your money and do not refund, they cancelled mine and my friends event in February in Mexico, still have not received our refund, they said 90 days, that passed and still no money, no telephone number, can't get in touch with anybody, no customer service, all they do is rip people off!!!

We had leaks in our hotel room and cockroach but pollen moved us to a better hotel thank them again
The drinks were too expensive for a festival and water should have been free with the heat
They were no ear protections to give, the sound was very loud
the hotels were far from the events

Pollen itself worked out very well, the payment plan and transparency was pretty great, and the staff also seemed friendly enough. So why does it lose 2 stars? Simply because we went for a premium hotel and it was miles from the"worse" hotel we stayed at... 2 single beds despite requesting otherwise, dirt on the floor, a view of a literal sewage canister and on the ground floor? Poor for a premium. To pollens credit they did give me and my wife some credits back but this was still incredibly disappointing. This then brings me to the remaining balance on our pollen wristband. Well... Like many, we are still waiting for the refund. It says up to 90 days and it seems they absolutely mean it. That said, if it weren't for the fees id suggest just constantly topping up, but because there are fees, and because Pollen takes up to 90 days to refund any extra money you spend, how can I fairly recommend them?

Would have been perfect if u had gotten my refund from the digital money left on my ticket bracelet!

The company in charge of the cashless payments hasn’t refunded my money despite me making the request in time. They also haven’t responded to my emails

couldn’t go on a trip due to covid and was told I am entitled to a full refund however it may take up to 90 days. It has been past 90 days at this point and I still haven’t gotten my refund which is ridiculous given theyve had almost 3 months to refund me now.