Pollen 

Was told once again that they are refunding me, said it would be by 31/07/2022. Still nothing, they keep pushing the dates on, no contact and no refund still.

Just like everyone else I have not received my refund for Maya Jama’s Cling Cling Weekender Barcelona which was cancelled in April. They owe me over £1,200. DO NOT GIVE THIS COMPANY YOUR MONEY!!

My daughter was due a refund months ago. Event was first postponed then eventually cancelled. She was told she would receive refund after 90 days. Waited & still no money. She has sent so many emails & was told in June it would be refunded 30th July. Still nothing. We are trying to contact them every way possible. It’s so frustrating. Would not book again!! She was offered 200 credit for her trouble but we are not accepting it till she gets her money back. They are a nightmare to deal with when an event gets cancelled. Pollen please sort this out

Does anyone know a phone number to contact this company? I have been trying to reach them via email for months...

DO NOT USE THIS COMPANY

They cancelled a festival in April with less than one months notice and said we would be refunded in 90 days. Still haven’t been refunded our £1500 and they ignore all messages, don’t have a phone number (probably for this exact reason) and clearly are just scammers. It’s disgraceful.

DOSENT DESERVE ANY STARS. DO NOT USE THIS COMPANY, I HAVE BEEN WAITING OVER 8 MONTHS FOR A REFUND, STILL NO SIGN OF IT. DO NOT TRUST THIS COMPANY LISTEN TO WHAT OTHERS ARE SAYING IN THE REVIEWS

Refused to give a refund even after the 90 days were up for the cancelled festival. Now they've sent me credit instead of a refund even though I don't want credit. Its almost impossible to get in touch with anyone despite me sending various complaints and emails. Absolute joke of a.company please don't book anything with this company

I foolishly decided to give Pollen the benefit of the doubt and waited 3 days after the end of the month to see if my money came back onto my card (as they had promised). Big surprise, nothing there and still no update from Pollen. This company really do display nothing but contempt for their customers (marks would be a better description than customers!). If I see them involved with something I want to see in future I’ll save myself the trouble and just stay home and burn the cash.

Similar to most people, I have yet to receive my refund for Electric Zoo Cancun 2021. THIS COMPANY IS NOT TO BE TRUSTED. THIS IS NOT HOW YOU BRING PEOPLE BACK TO YOUR SHOWS! As a loyal customer it was been incredibly disrespecful of this company to tell me they were going to put my refund through in 90 days and then months later tell me it would take 5-7 days and now it's been over a year.
DO NOT USE THEM.

So after writing on here I received an email from Pollen assuring me that the money would be in my account by 30th July. I still have not received my refund surprisingly.....has anyone received theirs yet???

Complete and utter fraudsters. Have been waiting 26 weeks for a refund for an event (Streets x Amsterdam) they postponed. Of my last 5 attempts to contact them they have replied just once. We are seeking legal advice. PLEASE DO NOT USE THIS COMPANY

SCAMMERS
Do not book anything with this company.

Me and my friends been waiting over 3 months for our money to be refunded.
They cancelled the event a few weeks before with little to no explanation.

Been chasing them for weeks to get our money refunded. I’ve been continuously ignored

Another refund deadline missed this is are 3rd now In nearly a year. Do not book with this company they owe thousands of pounds to thousands of people. This company needs to be investigated an stopped from taking peoples money!!!!

THEY HAVENT GIVEN REFUND!!! It’s been 8 months!!!!

If I could review as (Zero 0) I would of done it. Biggest fraud/scam I have ever came across. I’m waiting for my REFUND more than A YEAR and I still have no answer or I’m able to do something about it.
DONT BOOK ANYTHING THRU THEM.
They need to be in JAIL.

GIVE ME MY REFUND IN MY BANK.
373.6 GBP

I have booked with pollen have had nothing but problems trying to contact the support team. Would not use again

I've been waiting for a refund since the event was cancelled in April. Was told 90 days from cancellation but here now on the 2nd of August still haven't received it even tho they keep changing the date with the last one that all refunds would be processed by the 30th of July. No chance of talking to anyone as they don't have a phone number

SCAMMERS!!! Took my money no problem for shine weekender in Amsterdam 21 but doesn’t want to pay me back.. sent them numerous emails only for them to reply weeks later. Gone past loads of dates when they said I was going to be refunded but again no refund.... do not use this company!!!

Please see timeline below on issues with pollen;
Experience cancelled on 19th January and refund promised within 90 days
After 90 days, no refund has been processed. I sent countless emails and complaints all of which were ignored from beginning of April until 5th July
Pollen got in touch on 5th July to explain the issues and promised to refund by 30th July.
I am now writing this on 2nd August and no refund has been processed

Pollen seem to have taken off the live chat on their website, along with any possible phone numbers. They have one email address and a "complaints form", I have proof of all of my emails being ignored from April 2022 - August 2022. DO NOT BOOK WITH THIS AWFUL COMPANY

Been waiting for a refund for over 250+ days after being promised they would refund me within 90 days.

Just awful how they can openly steal from their customers and keep selling events on their website.

I am now going through the Ombudsman.