Polly.co.uk Reviews 

9,110
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,297 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional quality of customer service, describing advisors as genuinely kind, humorous, and incredibly supportive when discussing sensitive medical history topics. Consumers note that staff members take ample time to explain every policy detail clearly, ensuring complete understanding without ever making anyone feel rushed or pressured into a purchase. Some reviewers were happy with the reasonable pricing structures and how advisors actively worked to match their specific personal financial budgets. People also mentioned that the entire sign-up procedure was remarkably straightforward, quick, and entirely stress-free from beginning to final completion.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that advisors are friendly, professional, and create... See more

Customer service

Users describe positive interactions with customer service, highlighting that representatives are extremely... See more

Service

Clients share positive opinions on service, highlighting incredible support, helpful and friendly staff, and... See more

User experience

Customers had positive experiences with user experience, consistently praising the process as stress-free,... See more

Price

Reviewers highlight positive aspects of price, expressing great satisfaction with the reasonable rates and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Johnathan from polly was absolutely brilliant helping me set up our life/critical illness cover for the first time. Everything ran smoothly and he explained things brilliantly. Thank you and made su... See more

Company replied

Rated 5 out of 5 stars

Omg, the service I was just provided was absolutely incredible. Martyn Gavin was absolutely brilliant, very clear in the details being provided, went through everything with me, didn’t make me feel un... See more

Company replied

Rated 5 out of 5 stars

I was recommended by a family member to speak to polly about life insurance. I had the pleasure of speaking to Lewis which made my whole experience easy, stress free and made sure I understood everyt... See more

Company replied

Rated 5 out of 5 stars

Excellent! I requested a quotation and had a call back almost straight away after the first call I was told it be about 48hours after for a call back got the call back the same day to get my life i... See more

Company replied


Company details

  1. Insurance Broker
  2. also in
  3. Life Insurance Agency

Written by the company

Hello mum, we’re Polly. Since launching in 2015, we’ve helped more than 750,000 UK mums protect their families’ futures by taking out affordable life insurance. Let’s talk about the bad thing for a moment. Hmm, yes we know – dying’s not our favourite topic of conversation either. But sadly, death is a fact of life and comes to us all at some point. And the tragic reality is that it sometimes happens much sooner than expected. That’s why we launched Polly. Every 22 minutes a child in the UK loses a parent they depend on financially. But despite this over 12% of UK Mums still have no life insurance to protect their family if the worst happened.


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

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4.8

All reviews

(9,110)

1,286 reviews in the last 12 months

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Rated 5 out of 5 stars

I spoke to Lewis on the phone today

I spoke to Lewis on the phone today, and he was very understanding. He was amazing at explaining everything so I can understand. I would definitely recommend. Thank you Lewis for your support.

September 17, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Megan,

Thank you for taking the time to share your review! We are glad Lewis was so understanding and took the time to explain everything. Having that clarity brings great peace of mind for the future. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Mike was brilliant

Mike was brilliant, very friendly and professional! Got me covered in 40 minutes I would definitely recommend!

September 14, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Hannah,

Thank you for the great review! We are happy that Mike got you covered so promptly and professionally. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Lewis needs a raise

Lewis R was really helpful and informative, it was very clear he knew exactly what he was talking about and helped me where I was stuck. I can genuinely say I had a brilliant experience setting up my cover over the phone with Lewis. He was exceedingly kind, and had a fantastic sense of humor that made what usually feels daunting feel genuinely enjoyable. As someone who works in sales myself, I couldn't ask for better service!

September 16, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Jade,

Thank you so much for the review! We're very happy Lewis made setting up your cover such a breeze with his humor and expertise. Your high praise means a lot to the team, Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

I had a fantastic experience with…

I had a fantastic experience with Martyn Gavin when taking out my life insuranc. He was incredibly friendly, knowledgeable and patient throughout the whole process. I had a noisy young child with me, and Martyn was so understanding and accommodating, which made me feel completely at ease.
He was also very flexible when arranging the phone calls to fit around my childcare and schedule, which I really appreciated. He explained everything clearly and in a way that was easy to understand, taking the time to answer all my questions without ever making me feel rushed or pressured.
The whole process was made so simple and straightforward. I would highly recommend Martyn. Thank you.

September 16, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Naomi,

Thank you so much for the review! We are happy to hear Martyn was so accommodating with your schedule and made setting up your cover so easy. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

I originally took out my policy 4 years…

I originally took out my policy 4 years ago when I was heavily pregnant to cover my girls should anything happen to myself. Today I got a phone call off Mitchell Perkins. He ran through all my policy details and checked everything was as it should be. In additional he explained about critical illness cover which I previously had not added and was not aware of. Mitchell was really helpful with explaining the additional protection this could provide for myself and family should we ever be critical ill. I left the phone call with a new policy and further peace of mind for myself. Thank you again Mitchell. Your customer service was amazing! Highly recommend.

September 16, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Demi,

Thank you so much for the review! It's fantastic to hear that Mitchell was able to help secure that extra layer of protection for you and your family. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Excellent phone call services explain…

Excellent phone call services explain with full detail thanks

September 16, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Sherrell,

Thank you for the 5 star review, we're really happy we were able to help, welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

I seen an advert for life insurance…

I seen an advert for life insurance been a mam i knew i needed to get life insurance to ease the burdon on my children

September 15, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

HI Stacey,

Thank you so much for your review! We're so pleased we could help you put cover in place and provide peace of mind. Welcome to Polly

Kind regards
The Polly team

Rated 5 out of 5 stars

Thanks to Tommy miles for your patience…

Thanks to Tommy miles for your patience and help today. Really happy with increasing my policy and getting the cover in place incase it is ever needed for my family. Thanks again

September 15, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Bethanie,

Thank you so much for the review! We are happy to hear Tommy could assist you in increasing your policy and securing that extra cover for your family. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

I wasn’t sure on life insurance and how…

I wasn’t sure on life insurance and how it worked. Simon was really helpful and supportive and made sure to explain everything in the best detail to help me understand and helped me get the best coverage for me and my family! I would definitely recommend

September 15, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Lauren,

Thank you so much for the recommendation! We are thrilled Simon could explain everything clearly and help you get the right cover in place for your family. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Luwis was amazing couldn’t thank him…

Luwis was amazing couldn’t thank him enough for all the help appreciated everything

September 15, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Joanna,

Thank you for the 5 star review! We're really happy we could help! Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

i had a really good experience with…

i had a really good experience with polly kalam told me in very good detail the deal i was getting and everything about it all its benefits and which one suits me the most.Overall i am very happy with my outcome.

September 15, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Lola,

Thank you so much for the review! We're thrilled Kalam was able to go through all the details with you and help you find the right fit. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Just sorted life insurance with Pollys…

Just sorted life insurance with Pollys Mike McCarthy. He made the process incredibly clear, smooth and just overall easy going! Really great customer service! Thanks so much.

September 15, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Hannah,

Thank you so much for the review! We are happy Mike made securing your cover easy. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Had a great experience with Lewis…

Had a great experience with Lewis sorting out my life insurance with polly. He made it very easy and was able to make me feel comfortable to discuss some of the sensitive medical history questions. There was no pushy sales pitch and he tried to work towards meeting my own budget too. Highly recommend and ask for Lewis .

September 14, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Zeynep,

We are so glad Lewis made you feel comfortable and at ease throughout the process. Getting cover tailored to your budget brings real peace of mind. Thank you for taking the time to share your recommendation! Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Spoke with Martyn today very helpful…

Spoke with Martyn today very helpful and polite man sorted my policy out within 15 minutes very happy with the service would definitely recommend

September 15, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Latisha,

Thank you so much for the recommendation! We are thrilled Martyn could help you get your policy sorted so quickly and politely today. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

today i spoke with lewis and he was…

today i spoke with lewis and he was amazing he walked me through absolutely everything.he made everything crystal clear he was brilliant.

September 15, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi there,

Thank you for taking the time to leave a review. Having that complete understanding and getting your protection set up brings real peace of mind. Thank you for sharing your experience! Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Had James green call me about setting…

Had James green call me about setting my first life insurance. It was so simple and easy and he explained everything so well
Definitely recommend

September 12, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Jennifer,

Thank you so much for the recommendation! We are glad James made setting up your first life insurance policy so simple and easy to understand. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

I saw something online and enquired

I saw something online and enquired, the next day I got a phone call from Kalem. He wasn’t the typical ‘sales’ guy trying to get you to sign up as quickly as possible, he listened and talked to me about what’s best for me, my current situation and my age. He made sure I understood every step and left me with peace of mind knowing I now have the right level of cover. He was very helpful and friendly and the customer service was top tier. Absolute credit to the company. Thanks for all your help Kalem!

September 14, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Annabelle,

Thank you for the high praise! We are happy that Kalem delivered such top tier service and gave you total peace of mind with your new policy. We appreciate your trust in us!

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Lewis at Polly

My advisor, Lewis Routley, was absolutely fantastic from start to finish. I had sent an enquiry and received a call back within 24hrs. He explained who he was and what policies would benefit me specifically. All of his questions to assess eligibility were clear and well paced. Throughout the call, he made me feel at ease with light hearted and friendly conversation, and was so easy to talk to, which is vital when discussing personal topics. He clearly explained all my options but gave me space to decide what I wanted to choose. I would highly recommend Lewis for his excellent customer service skills, and this company for your life insurance.

September 14, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Gracie,

Thank you for the recommendation! It's great to hear that Lewis made the process straightforward from start to finish. We really appreciate you putting your trust in us.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Great experience

Great experience , very straight forward and simple

September 14, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Kimberley,

Thank you for you the 5 star review! We really appreciate you taking the time to share your experience.

Kind regards
The Polly team

Rated 5 out of 5 stars

Excellent!

Excellent!
I requested a quotation and had a call back almost straight away.
Martyn Gavin was fantastic! He took me through everything, helped me understand and gave me a great price, cannot recommend Martyn or Polly insurance enough
It’s really put my mind at ease

September 14, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Amy,

Thank you for the recommendation! We are happy to hear that Martyn got back to you so quickly, explained everything clearly, and gave you total peace of mind with a great price. We do our best to provide top tier service.

Welcome to Polly!

Kind regards
Th Polly team

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