The huge gaps between buy and sell prices, fake trading. Coins that aren’t traded anywhere else. Very low volume. Being forced to use ridiculously small amounts of money sent as gifts at the market... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This poloniex is shutting down just like ascendex withdrawal is no longer available just call the police and report to authorities. Spread this news now.justin sun should be in jail.
Company replied
i wait 2 weeks for such a simple problem to be resolved and i getting every single day same generic answer to wait and be patient . this is horrible support. ticket id 1848765
Company replied
I've been trading on polo for six years. Crypto exchanges are by their very nature, regularly unreliable and often crash under load when you need to sell a spike up in price. So over the years I've... See more
Company details
- #41 of 41 best companies in Cryptocurrency Service
Written by the company
Poloniex is one of the longest-standing cryptocurrency exchanges in the industry, serving global users since 2014. Built on a foundation of security, reliability, and innovation, we are committed to delivering a seamless trading experience for crypto users worldwide. As part of our mission to make crypto trading more accessible, Poloniex now offers 0 Fee Trading, allowing users to trade without worrying about transaction fees. Together with a broad selection of digital assets, deep liquidity, and 24/7 market access, Poloniex provides a cost-efficient and flexible trading environment for every type of trader. Guided by our vision of being “Your Home for Crypto,” we continue to invest in platform security, product innovation, and user experience, helping our community navigate the digital asset economy with confidence. Poloniex — Always On, Trade Freely. Trade with Zero Fees.
Contact info
United States
- poloniex.com
You should know
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 34% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The worst exchange …. Run Away!!
The worst exchange I tried in 5 years … stay far of this sh!t company !!!
Fortunately I just tried 1 time for 1 crypto and I’ll never try again…. The value of the crypto is 30% lower than all the others exchange or plateforme ????? They only have sh!ty excuses and throw you out like sh!t from their chat. Run away!!!
Le pire exchange que j'ai essayé en 5 ans... reste loin de cette entreprise de merd !!!
Heureusement, je n'ai essayé qu'une seule fois pour 1 crypto et je n'essaierai plus jamais... La valeur de la crypto est 30% inférieure à celle de tous les autres exchanges ou plateformes ????? Ils n'ont que des excuses de merd et vous jettent comme de la merd de leur chat. Fuyez !!!
This is simply a scam website, not an exchange anymore
Poloniex used to be legit, but now this isn't even an exchange. They casually steal your funds. They cancel and delete transaction logs. They sell your cryptos without consent. Here you have no control over your funds and you don't have any rights by their terms and conditions.
SCAM SCAM SCAM
Scam exchange
Scam exchange! Look what they did with $APES on Solana. They dumped their tokens resulting in a huge fall in price.
$APES team has proof of this!!
Disgusting
Poloniex will happily take your money then delist any coin they choose at any time that suits them without giving you any notice (the FLR iou is one such instance) Poloniex will claim that they have emailed their customers which of course can be disproven once you search for it within your own emails. Their customer service is terrible and borderline illiterate and seriously nonsensical with their responses because they have nothing to offer as a feasible response. They effectively stole hundreds from me, I will never use that exchange ever again and I strongly urge you to go elsewhere.
dont invest on this platform
dont invest on this platform. i just lost 10k.they steal your money on spot
Holding back my own money
After the all kind of validation and e-mailing with the support, they always holding back our money. They don't like if you use another platform or withdraw your own money. I hate this unfair, untransparent platform.
*WARNING STAY AWAY*
*WARNING STAY AWAY*
Scammer exchange that steal funds. Got my account frozen and support won't help me. Horrible company
SRM- is disabled.
SRM- is disabled.
Most of the wallets are temporary disabled
Frozen > 150euro | More 60 days...
Chat answers - We are unable to provide a timeline to the resolution of your case as it is in the hands of the specialists. Rest assured - once there is an update, we will contact you immediately.
Worse experience since they got hacked and they scam people now to make some money, seems like they are struggling ..
DO NoT USE THIS WEBSITE or you will lose your money!!!!!
FILE A PETITION
A very big and organised scam but i filed a petition an retricap handled so profesionally.
Poloniex Convert Tool (ETHOLD)
Solved on 09.09.2024. All OK!
The @Poloniex Convert Tool (ETHOLD) - is disabled.
I found out about it when I deposited - on May 16.
Now deposits are open, withdrawal is impossible, as is the converter.
Frozen > 150K$ | More 25 days...
I will change the review after solving the problem.
Fair enough - do not accept deposits if the converter does not work.
Email answers - We are unable to provide a timeline to the resolution of your case as it is in the hands of the specialists. Rest assured - once there is an update, we will contact you immediately.
Do not use it's scam
AVOID AT ALL COSTS
AVOID AT ALL COSTS! I deposited crypto valued of 150 USD when it was deposited was valued as 100 USD, SCAM
Unbelievable slow deposit and…
Unbelievable slow deposit and withdraws. I will be lucky if I ever got my money out of it, ever.
They seem to have invested more in customer support that tells you "don't worry" rather than the tech to make sure your deposits are posted. If you are lucky your deposit gets posted in "a few days". In the world of crypto this is a joke, an insult, a rip off.
I have transactions showing the deposit... what do you think they do with my money, until it gets posted.
I tried to withdraw my funds today…
I tried to withdraw my funds today 20/05/2024 . I've got an email that withdraw canceled because my ip address has been changed. And the only way to be able to withdraw is to use the same ip and the same wallet I used to deposit. First of all my ip is dynamic and its coming from provider of my internet and the deposit address can't be the same because I used polygon network to deposit and they have suspended it !
I contacted live support multiple times and they told me that I should continue on email, I replied to email and got no answer at all. Then I complained at live chat and they ended the chat ! I am so worried to lose my funds . I already lost funds on zb.com scam exchange. But this time I will go to authorities.
After couple hours I tried to withdraw again but this time didn't even got an email. Now I can't access live chat , and through the form they send me an email to not open multiple tickets.
Waiting and hoping ...
Edit : I've got my money back! Thanks God! But it's really frustrating what happened to me...
Position lost as they close the token…
Position lost as they close the token on the platforms!
Scam scam scam scam!😡
Funds lost
They made a mistake, but support corrected it in an acceptable timeframe
I give Poloniex 3 stars, because my experience was mixed and not ideal, but support resolved the issue acceptably quickly.
I transferred cryptos to the site several times without problems but the last time the transfer just vanished from my history, although the tokens did arrive based on the blockchain records. This shocked me and I immediately thought of a scam. I contacted the support and they responded after a few hours and told me, that the will forward this information to the technical department. After not hearing from them for 3 days I contacted the support again and they assured me that they are processing my request. Two days later the deposit arrived. So it took 5 days to resolve the issue, which is acceptable for me, but the errors on the website should be resolved in the future to avoid such errors.
Another scam be ware don’t fall for…
Another scam be ware don’t fall for their trap
Worst platform
Worst platform
They change the price of the coins to make you pay extra 20-30% for transaction. Sells don’t process until you lower the selling price by at least 20%
Unbelievable scam
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
