Poloniex Reviews 

420
•
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

SCAMMERS They suspended withdrawals for MOG coins not personally but for everyone and they are not allowing anyone to sell or withdraw Contacted the support team many times and they only apo... See more

Rated 3 out of 5 stars

My experience was good, withdrawal of a delisted coin and deposit went smoothly. Then for a 2nd time a coin was delisted and I wanted to withdraw but it was not possible. I had to fini... See more

Company replied

Rated 2 out of 5 stars

I've been trading on polo for six years. Crypto exchanges are by their very nature, regularly unreliable and often crash under load when you need to sell a spike up in price. So over the years I've... See more

Rated 1 out of 5 stars

They froze my account and won't even let me log in. There was no warning and I haven't accessed my account in the past few months, now they have blocked it. However, I still receive their promotional... See more

Company replied

Company details

  1. #38 of 39 best companies in Cryptocurrency Service

Written by the company

Poloniex is one of the longest-standing cryptocurrency exchanges in the industry, serving global users since 2014. Built on a foundation of security, reliability, and innovation, we are committed to delivering a seamless trading experience for crypto users worldwide. As part of our mission to make crypto trading more accessible, Poloniex now offers 0 Fee Trading, allowing users to trade without worrying about transaction fees. Together with a broad selection of digital assets, deep liquidity, and 24/7 market access, Poloniex provides a cost-efficient and flexible trading environment for every type of trader. Guided by our vision of being “Your Home for Crypto,” we continue to invest in platform security, product innovation, and user experience, helping our community navigate the digital asset economy with confidence. Poloniex — Always On, Trade Freely. Trade with Zero Fees.


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1.9

Poor

TrustScore 2 out of 5

420 reviews

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Replied to 57% of negative reviews

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1.9

All reviews

(420)

55 reviews in the last 12 months

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Rated 1 out of 5 stars

i'm just grateful I didnt have to go back to zero after all the years in this space, had multiple issues with my deposits, almost $2500 in total to this site and they had no intentions to resolve it despite me contacting them severally and using

i'm just grateful I didnt have to go back to zero after all the years in this space, had multiple issues with my deposits, almost $2500 in total to this site and they had no intentions to resolve it despite me contacting them severally and using all means at my disposal, it got sorted eventually though all thanks to the name on the D P image on my bio

March 20, 2025
Unprompted review
Rated 1 out of 5 stars

BIG WARNING FOR INVESTORS

BIG WARNING FOR INVESTORS: POLONIEX REFUSED TO RETURN MY $30,000 USDT, CLAIMING ONLY A SPECIFIC TEAM COULD ACCESS IT BUT REFUSING TO ESCALATE MY CASE. AFTER MONTHS OF NO RESULT, I TURNED TO AN EXTERNAL TEAM.

January 20, 2025
Unprompted review
Rated 1 out of 5 stars

My account blocked with no reason!

They froze my account and won’t even let me log in. There was no warning, and I haven’t accessed my account in the last five years, yet now they have blocked it! However, I still receive their promotional emails. I contacted support, but I haven’t received any response. I had several transactions there a few years ago, but now they won’t even let me log in! What is going on? Where can we take legal action against them?

November 14, 2024
Unprompted review
Rated 1 out of 5 stars

Poloniex Frozen My Account and Funds Are Unrecoverable

I made the mistake of leaving funds in Poloniex, and now my account has been frozen without warning. I provided funds from a now-defunct exchange, meaning I cannot meet their proof of asset source requirements, which makes recovering my funds impossible.

I have contacted Poloniex support, but they are asking for transaction details that I can no longer retrieve due to the closure of the original exchange. This situation is unfair and unacceptable, as my funds were legally acquired and deposited before my account was frozen.

Poloniex should review their asset verification policies and allow alternative ways to prove fund legitimacy. Otherwise, they are simply seizing customer funds without a clear resolution process. I warn others to avoid leaving assets in Poloniex, as they may freeze your account without viable options for retrieving your money.

February 7, 2025
Unprompted review
Rated 1 out of 5 stars

textbook SCAM!

textbook SCAM!

They were the best exchange few years ago.
Not anymore. I don't have the energy to write this story now, but anyway, they are now located in Panama.
Do your math...

February 5, 2025
Unprompted review
Rated 1 out of 5 stars

Poloniex no longer trustworthy since recent hack

I trusted and was reasonably content with Poloniex since about 2016. Then Google Authenticator 2FA "lost" my Poloniex account so I could not log in. Now I'm being asked by Poloniex support staff Min Han and Christina He (SE Asia) for proof of ID and transactions way beyond what international banking or border control requires (wife Chinese and UK/Europe border control officer). It's so far taken several days with every excuse being used not to let me in. Former pilot entrusted airside and across borders, but not to Chinese operating from what looks like Singapore. They are causing a lot of distress to a lot of people. And trying to keep me from substantial funds. Wife says many Chinese change minds with changed wind.

What's next? A video of me swallowing bath liquid and blowing bubbles from my bum?

February 5, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

I created an account last year, had not invested then I decided to invest in December and my account just got banned, It's crazy how rude their support was, I had to report to Rose Lane GP.

October 23, 2024
Unprompted review
Rated 1 out of 5 stars

I tried to sell USDT through P2P

I tried to sell USDT through P2P, but the buyer tried to scam me. He requested my WhatsApp, marked the payment as made, but didn't pay me. He sent me a fake email from the partner exchange, and I provided proof that I didn't receive any payment, including a video of my account bank.

And so far, nothing has been resolved."

January 26, 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing experience with Poloniex

Disappointing experience with Poloniex: tokens not credited, and support is unhelpful
My Poloniex user ID: a536a77d-8a6e-4098-b796-172c13e36431.

I encountered a serious issue while transferring tokens to Poloniex, and so far, I haven’t received any constructive solution from their support team.

What happened:
I transferred TRUMP tokens from the MEXC exchange to Poloniex, relying on the fact that the tokens matched in name, network (Ethereum), and price.

Here are the transaction details:

Transaction hash: 0x83192aa6d3b5e4f7a7776f838e783de3cd070201a78e02ee58d193c066f04262

Contract of the sent token: 0x6aa56e1d98b3805921c170eb4b3fe7d4fda6d89b

Contract of the token supported by Poloniex: 0x576e2bed8f7b46d34016198911cdf9886f78bea7

The tokens successfully arrived at my Poloniex wallet address ( 0xeAb17FaBE3018B854a2CcD68Cdbd2f03d2Bf6D89 ), but they weren’t credited to my account because the contract didn’t match.

Support’s response:
After waiting for two days, I received a generic response from Poloniex support stating that they couldn’t do anything about it. Instead of offering a solution, they merely sent me a link to their supported token contract.

Possible solutions:
Since they control the wallet address where my tokens were sent, I suggested a few possible solutions:

Add the token contract to their system to either return the tokens or credit them to my account.

If that’s not feasible, they could:

Block my account.

Create a new Ethereum wallet address for me.

Send me the private key to the current wallet address so that I could attempt to recover the tokens myself.

Unfortunately, my suggestions were either ignored or rejected outright.

Why this matters:
As an exchange, Poloniex should provide reliable services and support for their users. Ignoring situations like this and refusing to help erodes trust in their platform. This isn’t the first time Poloniex has mishandled user tokens, and I strongly believe they need to reassess their internal processes.

Conclusion:
As of now, my tokens are stuck at their wallet address, and no real action has been taken by their support team. I strongly advise other users to be cautious when using Poloniex, especially when transferring tokens with identical names but different contracts.

I hope that Poloniex notices this review and takes the necessary steps to resolve the issue. If the problem remains unresolved, I’ll have no choice but to continue sharing my experience with the crypto community.

January 18, 2025
Unprompted review
Rated 2 out of 5 stars

My first deposit disappeared

My first deposit disappeared. Support chat said they would create a ticket, but I never received a mail about it and now there is no more support chat, only a form to send in. Profile settings cannot be edited, Google Authenticator is recommended but cannot be activated. Fortunately I deposited only 0.1 SOL, but this is still money. 😡😡😡

Update: 8 days later it appeared and now trading and support are also functioning. The slow speed of establishing a new account is not acceptable, but they did not steal my money.

January 7, 2025
Unprompted review
Rated 1 out of 5 stars

Poloniex Stop Scamming

Poloniex used to be one the best exchanges but nowadays they Poloniex used to be one of the best Exchanges bug now they have become very Shady.
After Oneday Users IP addresses are purposely blocked off and can no longer access Poloniex website this is sick and needs to be exposed, for their crap, they also hold the trades the Buy & Sell orders dont go through they disable
coins from withdrawals😡

Apparently Justin Sun now owns Poloniex not sure how far this is even True

CRUX SACRA SIT MIHI LUX
NON DRACO SIT MIHI DUX
VADE RETRO SATANA

NUNQUAM MIHI VANA
SUNT MALA QUAE LIBAS
IPSE VENENA BIBAS

August 1, 2024
Unprompted review
Rated 1 out of 5 stars

Disappointing Experience with Poloniex

I’ve had a very disappointing experience with Poloniex. My Dogelon Mars (ELON) assets have been stuck on the platform ever since they reported the wallet being under maintenance. Since then, I have contacted their support team multiple times, but I keep receiving the same generic responses without any concrete resolution.

The wallet remains “under maintenance,” and no one can provide a clear explanation or timeline for when the issue will be resolved. For a platform of this scale, this lack of transparency and accountability is unacceptable.

I strongly urge Poloniex to show more transparency and take concrete steps to resolve this issue. At the moment, I cannot recommend Poloniex to anyone looking for a reliable platform to trade cryptocurrencies.

November 10, 2024
Unprompted review
Rated 1 out of 5 stars

A Future Netflix Doc on Scammers

They have an unsecured site that cost people a lot of money in particular Nov 2023. These are real working people that saw their money go up in smoke, avoid at all costs. Pick a new site unless you want your money gone too.

December 16, 2024
Unprompted review

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