Polsinelli Reviews 488

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

All’s good. Always a pleasure to order from Polsinelli, their equipment is high-quality, the order was fastly done and delivered even in another country, nothing is missing from the order. They d... See more

Rated 5 out of 5 stars

I bought a bottle-washer from Polsinelli, it seems to be unique to Polsinelli as no other company had a similar machine. When i was placing the order, I mistakenly paid too much. Polsinelli contacted... See more

Rated 5 out of 5 stars

I've used polsinelli a couple of times! Everything has been spot on both times!..would definitely recommend and very quick dispatch!..

Rated 5 out of 5 stars

I have used Posnellii a couple of times, they are reliable and very easy to deal with. The price I paid for the refurbed wine casks was very competitive (far less than other quotes I had!) The prod... See more

Company details

Written by the company

Costruiamo macchine ed attrezzature per l'enologia, l'olearia, la birrificazione dal 1958. Inoltre commercializziamo tutti i prodotti del settore. Progettiamo cantine chiavi in mano. Si fanno analisi di vino olio e liquori. Abbiamo un centro di assistenza per tutti i macchinari.


Contact info

4.8

Excellent

TrustScore 5 out of 5

488 reviews

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Replied to 81% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Bottle washer purchase

I bought a bottle-washer from Polsinelli, it seems to be unique to Polsinelli as no other company had a similar machine. When i was placing the order, I mistakenly paid too much. Polsinelli contacted me about this and my overpayment was refunded within a few days. The order arrived to Ireland within a week, well packaged and undamaged. The machine itself works well but I've only used it a few times so far. I am happy with my purchase and my experience of buying from Polsinelli. I would purchase from them again.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

All’s good.

All’s good.
Always a pleasure to order from Polsinelli, their equipment is high-quality, the order was fastly done and delivered even in another country, nothing is missing from the order.
They deserves to get a nice reviews.

Toujours un plaisir de commander chez eux, leur matériel est qualitatif, il sont rapides, et rien ne manque a la commande.
Ils méritent de prendre 5 minutes pour leur écrire un avis.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Reliable and easy to deal with

I have used Posnellii a couple of times, they are reliable and very easy to deal with.
The price I paid for the refurbed wine casks was very competitive (far less than other quotes I had!)
The product is very good and delivery was within the estimated time.
Very happy with Posnelli product and service

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

I am very satisfied with my purchase

I am very satisfied with my purchase. The customer service was excellent and very efficient. I called them to request faster shipping, and they handled it professionally even though the standard delivery time was 5 days.
Initially, I was hesitant to order a Felco product from this website because of some low reviews. However, after doing my own research, I found that this is an authentic and authorized dealer of Felco products. The platform is genuine and offers comparatively lower prices than many other sites.
The entire ordering and delivery process went smoothly, and I am very happy with the overall experience. I would definitely recommend this store to others.

January 29, 2026
Unprompted review
Polsinelli logo

Reply from Polsinelli

Good morning Fazal,
Thank you very much for your kind review! We’re delighted to hear that you were satisfied with your purchase and our customer service. We ship worldwide and always do our best to meet our customers’ requests, so your feedback truly means a lot to us. We look forward to serving you again! Regards Alessandro Rotondo

Rated 1 out of 5 stars

No responden a un simple correo

How can I trust a company that doesn't even answer a question about a product, whether by email or through their website form? No response after a week. Is that so difficult?

January 10, 2026
Unprompted review
Polsinelli logo

Reply from Polsinelli

Buenos días, Emilio, lamentamos leer tu comentario negativo sin tu información de contacto.

Recibimos y respondemos innumerables correos electrónicos a diario de todo el mundo, y es normal que no respondamos todos de inmediato.

La sección de contacto de nuestra web contiene los números de teléfono de todos nuestros colaboradores, desglosados ​​por idioma. ¿Has intentado contactarnos por teléfono?

Si me proporcionas tu dirección de correo electrónico y las direcciones que me has enviado, me encargaré de que un colaborador te responda. Atentamente Alessandro

Rated 1 out of 5 stars

12 days since I've ordered and still no…

12 days since I've ordered and still no dispatched order and no response to messages. Products where all marked as "in stock".. A lot of choice in products but I would recommend other European sites.
Update: Parcel shipped the day following upper comment. Will update once received.

December 2, 2025
Unprompted review
Polsinelli logo

Reply from Polsinelli

Good morning Oscar

we have checked your order and we can confirm that one of the items you purchased was listed as available to order, with an estimated shipping date of December 20th.

However, we expedited the process and your order was actually dispatched on December 3rd.

If you need further assistance or have any other questions, please don't hesitate to contact us at +39 0776 869068 extension 216.

Kind regards,
Andrea Gigli

Rated 1 out of 5 stars

Issues with hydraulic press that arrived faulty - they wont replace or fix

Bought a very expensive professional press via a 3rd party. It turned up bent and is very difficult to use. I sent pictures of the issue and Polsinelli replied saying that it was my fault for setting it up properly. This is hilarious as I noticed it was bent before I used it (but had no choice but to use it as I was relying on it for harvest) and its very difficult to set something up incorrectly when it has two parts that fit together and grooves to make sure its in the correct position. I've also used almost identical presses around 50 times before and never had an issue so I dare say I know how to set them up. It was just a way for them to take no responsibility and not have to replace of fix the item.

October 5, 2024
Unprompted review
Polsinelli logo

Reply from Polsinelli

Good morning,
we are sorry for your experience, but it is important to clarify the situation. The purchase of the press was made through one of our resellers. This means that the press was delivered to the reseller by us in perfect condition, and therefore, the damage cannot be imputed to Polsinelli at all!
That being said, because we deeply care about our customers' satisfaction, we have still taken action by contacting our reseller. We have proposed a solution to replace the press for you, even though the photos we received clearly show that the damage was caused by improper use of the product."

Rated 5 out of 5 stars

very satisfied of the product (jarre 34…

very satisfied of the product (jarre 34 L ) i bought here , and it arrived wel pakked and in good condition to belgium , i can only highly recommending Polisineli , i hope honnestly my contribution can help peoples further one , many thanks , Carl V. Belgium

November 27, 2024
Unprompted review
Polsinelli logo

Reply from Polsinelli

Hello Carl,
Thank you for your comment, we are glad that you appreciated our service!

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