Poly & Bark Reviews 

195
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 121 reviews, reviewers overwhelmingly had a great experience with this company. Consumers truly love the gorgeous furniture, frequently mentioning solid construction, stunning designs, and exceptionally comfortable seating that fits seamlessly into their homes and daily lives. Reviewers also appreciate the fast shipping schedules and professional delivery teams who always ensure items arrive safely and right on schedule. Some reviewers were not happy with the customer support team, noting slow responses, unhelpful communication, and frustrating difficulties regarding product returns or delivery coordination. Other buyers mentioned that certain cushions broke down over time or that subcontracted shipping companies unfortunately struggled to complete the delivery job properly.

What people talk about most

Product

Customers had positive experiences with product, frequently highlighting the excellent craftsmanship,... See more

Quality

Clients share positive opinions on quality, frequently praising the excellent craftsmanship, sturdy frames,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting quick arrival times,... See more

Customer service

People report ambiguous experiences with customer service, as some reviewers describe the team as extremely... See more

Order

Consumers find order to be positive, highlighting that the online ordering process is seamless and easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The couch itself is very nice, I love the solid frame and the cushions are firm and feel quality. The only reason for four stars is the shipping company used was atrocious. They canceled on me with le... See more

Rated 5 out of 5 stars

I bought the Zyon corner sectional about one year ago and finally decided to purchase the matching ottoman. The ottoman is slightly larger than expected but that is a good thing . I wish I would have... See more

Rated 5 out of 5 stars

We purchased 3 sofas from Poly & Bark: the Napa 72" Apartment Sofa in Midnight Blue, Nolita Sofa in Nightfall Blue, and Lucerne Left-Facing Sectional with Extra-Wide Chaise in Distressed Green Vel... See more

Rated 5 out of 5 stars

I ordered four oak and tan leather dining chairs for a vintage circular oak claw-foot table I owned. The chairs are magnificent and far exceeded my expectations! They have a slightly curved padded bac... See more


Company details

  1. Home & Garden

Written by the company

"At Poly & Bark, we have designed a better furniture and home decor buying experience. Better quality materials, beautiful designs, a responsive and helpful customer care team, fast & free shipping, and a 100-day risk-free trial in your home.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

195 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 9% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(195)

122 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Two chocolate brown leather Bruges chairs!

After a short time on the wait list, I ordered two chocolate brown leather Bruges chairs. The chairs were delivered quickly and arrived in excellent condition. Assembly was a breeze! They're a stunning compliment to my Stickley leather couch and we're very happy with our purchase. We won't hesitate to buy from Poly & Bark in the future!

June 25, 2025
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Rated 5 out of 5 stars

Poly and Bark offers exceptional…

Poly and Bark offers exceptional quality leather furniture at half the cost of similar companies. We always get the cognac color because it patinas so beautifully. The leather is better than top grain. It’s pure aniline! Do some research and you’ll understand about quality leather. Great customer service and they offer white glove delivery too!

June 9, 2025
Unprompted review
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Reply from Poly & Bark

An educated buyer! We're overjoyed by your feedback, thank you for choosing us and sharing your experience!

Rated 5 out of 5 stars

It was easy to order and the info was…

It was easy to order and the info was on target with the product we received. The couch is better than what we thought.
The delivery was a dream. The two guys were professional, friendly and efficient. Not only do I recommend this company but I would buy again.

June 18, 2025
Unprompted review
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Reply from Poly & Bark

Looking forward to seeing you next time. Thank you for the positive feedback.

Rated 5 out of 5 stars

Verity Leather Chairs

Easy to order - I had these chairs in mind for a long time and when it came on sale I was ready to purchases they came fully assembled although the boxes were huge so I can imagine someone with narrower space may have an issue with this.
Love the chairs and get compliments all the time.

May 9, 2025
Unprompted review
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Reply from Poly & Bark

That's great to hear! You picked a quality product, so we're glad you're happy with it. Thanks so much for your feedback!

Rated 5 out of 5 stars

Quality products.

Couches are very nice for the price and the white glove service was great.

June 20, 2025
Unprompted review
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Reply from Poly & Bark

Thank you so much for your kind words! We're thrilled to hear you’re enjoying the couches and had a great experience with our white glove service.

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Rated 5 out of 5 stars

Poly and Bark’s furniture is amazing

Poly and Bark’s furniture is amazing, was very weary about ordering 2 large sofa from a company that I have never seen their product with my own eyes, but decided to take a chance because of other reviews. The 2 piece arrived and is the as pretty as in those pictures.

June 1, 2025
Unprompted review
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Reply from Poly & Bark

Thank you for taking a chance on us! We know it can be nerve-wracking to order something sight unseen, so we're thrilled to hear the sofas lived up to your expectations. Enjoy your beautiful new pieces!

Rated 5 out of 5 stars

Exceptional products at an exceptional…

Exceptional products at an exceptional price for the quality. Very happy with all my Poly & Bark purchases!

January 17, 2025
Unprompted review
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Reply from Poly & Bark

Thank you for the glowing review! We're so glad to hear you're so happy with your Poly & Bark purchases. It's great to know our furniture is hitting the mark for quality and value in your space. We'd love to hear more about your favorite pieces! 😊

Rated 5 out of 5 stars

Great quality, beautiful piece

Great quality furniture with beautiful modern look. It was an obvious choice after weeks of searching for stools to match my newly renovated space. Furniture was shipped quickly and in protective packaging already assembled. I’m very satisfied with this experience.

April 24, 2025
Unprompted review
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Reply from Poly & Bark

So glad the stools fit right in with your space! We pride ourselves on quality, design, and making things easy and affordable. We’re happy to hear that it came through all the way. Enjoy your new setup!

Rated 5 out of 5 stars

Leather OttomanI ordered an ottoman which we…

I ordered an ottoman which we absolutely love! The quality is excellent but surprisingly it was delivered 2 days after purchase. The care taken to wrap the product for protection was outstanding. Very happy with our purchase.

April 15, 2025
Unprompted review
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Reply from Poly & Bark

Thank you for your wonderful review! We’re delighted to hear you love your leather ottoman and its exceptional quality. We’re pleased to have exceeded your expectations with our swift two-day delivery and meticulous packaging. Thank you for choosing Poly & Bark we look forward to serving you again!

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Rated 5 out of 5 stars

Gorgeous Alma swivel chairs

We ordered two leather swivel chairs that are absolutely STUNNING! Better than we could have imagined in our home, and very comfortable- only time will tell how they will hold up, but we absolutely love them and the quality seems to be really good. Luckily we haven’t needed any customer service, but the shipping was so fast and the chairs came in perfect condition. We were considering buying similar style chairs at twice the price and just couldn’t bite the bullet and in the end we are so glad we got these ones because they are even more gorgeous than the expensive ones.

April 28, 2025
Unprompted review
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Reply from Poly & Bark

We’re so glad to hear the chairs are a perfect fit for your space and even more gorgeous than expected! We truly pride ourselves on offering beautiful, high-quality pieces without the steep price tag, so it means a lot to hear that reflected in your experience. See you next time!

Rated 5 out of 5 stars

great

great experience purchasing on the website, delivery, and quality of the sofa

April 17, 2025
Unprompted review
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Reply from Poly & Bark

Thank you for your review! We’re happy to hear you had a great experience purchasing on our website, with seamless delivery and exceptional sofa quality. We look forward to serving you again at Poly & Bark!

Rated 5 out of 5 stars

Sturdy, high quality products!

Great products- the chairs are solid wood and very high quality. Customer service is helpful and considerate, easy to get in touch with, communicative. Delivery was very convenient and all of the chairs were fully assembled and very sturdy. When one of my deliveries was mis-delivered, customer service helped me resolve the issue promptly.

I had a great experience with poly and bark and love the dining chairs, counter stools and swivel chair. They are all fantastic.

March 1, 2025
Unprompted review
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Reply from Poly & Bark

Thanks for the positive feedback on our chairs, those solid wood beauties are built to last, so we’re glad you’re loving the quality. Our team is happy you found them so helpful and available.

Rated 5 out of 5 stars

My Design Clients Thrilled

The sofa I ordered for my clients' Mid-Mod den looks perfect in the room and they are very pleased with the quality as well. I was also impressed with the communication and quick shipping!

May 22, 2025
Unprompted review
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Reply from Poly & Bark

We try our best to succeed on all fronts! Thank you for being a grateful customer.

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Rated 3 out of 5 stars

3.0 for bad inventory practice

The product is great, packaging is great but supply is not great and why I rated at a 3.
They have lots of people selling products but poly bark ships product that controls the inventory. When they have no stock you can't get from any seller. We tested their products buying two oak natural barstools to check their quality and packaging. We then wanted four dinning chairs to match, we have one bench. There was the problem, no oak anywhere so we could not buy or match the stools.. Waited for weeks but nothing but notes about these things happen, so sorry!
Poly Bark disputed my claim for rating but Trustpilot found my rating to be true and correct. My review remained standing.

March 31, 2025
Unprompted review
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Reply from Poly & Bark

Thanks for your feedback. We’re happy to hear you were pleased with the product and packaging! Unfortunately, there are times when some products may be unavailable or discontinued.

Our customer support team is always here to help, and we urge you to contact us at help@polyandbark.com so that we can assist you further.

Rated 5 out of 5 stars

Leather ottoman table fit the bill

We ordered a leather ottoman type coffee table. It's attractive, well made, and the price was better than in high end local stores.

April 1, 2025
Unprompted review
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Reply from Poly & Bark

Thank you for taking the time to leave us a review! Providing high-quality pieces at a great value is something we truly strive for, and we hope your new ottoman becomes a beautiful and functional addition to your space for years to come! If there's anything else we can do for you, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Excellent product and great customer…

Excellent product and great customer service. Dinning table look beautiful and high quality. The chairs are very comfortable

May 23, 2025
Unprompted review
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Reply from Poly & Bark

This is great to hear! We are happy to beautify your home.

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Rated 2 out of 5 stars

I’m really upset about my couch

I’m really upset about my couch. The couch cushion is completely flattened throughout the entire couch, and even though the couch is beautiful aesthetically, with the leather and it’s color, the couch is so uncomfortable and I am considering buying a new couch somewhere else to replace this one. I want to keep my couch, and I’ve even thought to try to re-stuff the cushion since it is what we sit on. But I also don’t want to ruin the cushion. I’m really disappointed, this couch was purchased along with a matching bench.

May 17, 2025
Unprompted review
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Reply from Poly & Bark

Hi Kati,
We’re truly sorry to hear that your product isn’t meeting your expectations. That’s definitely not the experience we aim to deliver. It looks like our Customer Care Team has reached out to you to help get this resolved.

We look forward to assisting you!

Rated 5 out of 5 stars

Curves, Velvet, and Major Vibes

We ordered the Nimes Sofa in distressed green velvet, and it is stunning. The curves and fabric give it a luxurious, vintage-meets-modern feel that instantly elevates the room. The fixed cushions are surprisingly comfortable and always look perfectly styled, and the included throw pillows add just the right touch for cozy evenings in. It’s a statement piece that doesn’t sacrifice comfort—we couldn’t love it more.

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Furniture order

I ordered kitchen chairs online from polyandbark.com. I was kept informed about the order and shipping dates. The chairs arrived within 10 days of the order and the quality of the chairs was very much appreciated. Accordingly, I would use polyandbark.com again in the future.

March 13, 2025
Unprompted review

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