Poly & Bark Reviews 

Absolutely pleased with Poly & Bark - from the styles they offer to the quality of their pieces, and their customer service was lovely when I called to check on a delivery date. We have 4 chairs from them - 2 leather, 2 velvet, all amazing. They are packaged very well and with minimal assembly, if any. The fabrics are posher than expected - my husband regularly applauds my furniture selection as he loves the leather chairs the most. Super soft, leather - consistent in color and unmarred. The stuffing is comfortably firm - it doesn’t feel like it will go too soft anytime soon but it’s not like sitting on cement. Just extremely pleased. Will be back to shop for more pieces.

These arrived in perfect condition. I knew they would look beautiful but I was nervous about the comfort. All I can say is trust the reviews. They are extremely comfortable and look fabulous.

Excellent product. Gorgeous rich green. High quality fabric. Super comfortable and customer service went far and beyond throughout the ordering and delivery process.

Great products. Exceptional customer service.

Beautiful, quality counter stools. Quick shipment and so well packaged.

beautiful table packed great for delivery ! So happy with purchase and great company to
work with .

I order the leather sleeper sofa. Leather quality is great. Sofa is firm and sturdy. Design is stylish. Price is much better than other retailer stores.

Suggestion: Definitely pay for the extra for the delivery folks to move the furniture to the designated area.

Lots of customer service contact points— multiple checks from the delivery service to coordinate delivery timing etc.

Careful delivery and the couch itself is exactly what I wanted.

Only small complaint was that the delivery service took couch out of the box (enormous couch-sized box!), but then didn’t remove the box from the site.

I’ve purchased bar stools and dining room chairs from P&B and have been extremely happy with my purchases. Furniture has become incredibly expensive while quality has declined, and that’s where P&B differentiates itself. Their offerings are a great mix of quality, price, and style. Will continue to shop with them whenever we need more furniture

Absolutely love my new sofa! The leather is beautiful and has been holding up great with my pets…. Love this!! Needed assistance with scheduling delivery and their customer service team stepped in immediately and helped me. Communication was excellent. Would highly recommend!

Love the design and materials used for the sofa, however the wood accents were heavily scraped and the damage ruined the entire look of the sofa. I sent photos in and asked for a solution. I was only offered 100.00 off the sofa and what I really wanted and asked for was a replacement. This was not an option. I believe the price for this sofa I should be receiving a product that is undamaged and not looking like a second hand furniture store. The process is frustrating leaves the consumer with no options.

I love Poly and Bark
My sofa was so soft and luxurious. The quality is excellent and has help up really well even with regular usage.
Love the Mid-Century look.
Would highly recommend this brand to family and friends.

Made a purchase of a large sectional. It was very well packed in two boxes. The delivery company communicated very well. I contacted customer service and received a quick response. The furniture i purchased is a very good value for quality. I absolutely recommend Polly and Bark. Keep up the great work!

We love our Poly & Bark couch. The price was beyond fair for the quality. The ease of the site and delivery made for a seamless experience. It is a comfortable, and good looking day to day couch.

Beautiful full grain sofa at a reasonable price. Delivered with care, and my 100lbs rottie isn’t destroying it, which is, you know, a plus. Would buy from them again, 10/10 do recommend.

I ordered from Poly and Bark after reading the reviews. I bought the Lyon Sofa, ottoman, and an accent chair. The chair was great and I'm keeping but the sofa was very uncomfortable and need to return it. Read the fine print on the 100 days return policy. Jamal from Poly and Bark said they will schedule within 3 to 5 business days and that is not to pick it up. They will pick it up whenever the truck is full for return. It has been a week and nothing. When I called, Jamal who handles the returns seemed annoyed that I asked about the pick-up. You could be stuck with furniture for some time with no resolution. I am very disappointed in their customer service.

I ordered a couch on 1/10 and paid an extra $200 for white glove delivery service. It was supposed to be delivered on 1/22-1/28, it’s now 2/12 and finally got scheduled for delivery, I called to confirm and was told it “has to be rescheduled” and they lied about calling to tell me this (I had to arrange for someone to pick my son up from school etc to be home for the delivery, full time single mom). Now no one will return my call or follow up to let me know when it’s going to be delivered. I paid over $4000 for this couch. DO NOT ORDER FROM THEM

When the delivery truck arrived the end of the box that the sofa was in was completely soaked through with water. I took pictures and refused delivery. I sent the pictures to Poly&Bark and asked for a full refund. They in turn said because it had been shipped they consider it a return and they were going to charge me a $99 return fee. I said no, let me speak to a supervisor. After waiting 10 minutes Josh came back and said his supervisor was in a meeting. Watch my email. This is completely unsatisfactory I will never do business with this company again and I would recommend the same for you.

This company does not stand behind their products. Several years ago I bought two beautiful genuine leather daybeds from them but one was defective. I notified P&B. They were responsive but their remedy was worthless. I let it go. I am starting an office renovation and reached out to Poly&Bark last week about ordering another of the same daybed. My email was written with care and I did receive a prompt reply. On face value the reply is professional but instead of addressing my concerns or answering my questions I was sent cut & paste instructions on how to place an online order. I found the reply offensive. I would not recommend this company.