Pom Pom London  Reviews 

16,981
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 3,002 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of products, particularly the soft and durable leather used for their diverse range of bags and accessories. Many appreciate the wide variety of styles, colors, and interchangeable straps, allowing for great versatility and customization. Customer service is frequently highlighted as outstanding for its responsiveness and helpfulness, and consumers often commend the fast and efficient delivery. However, some customers also noted occasional issues with order completeness, specifically mentioning missing straps or items from their packages upon arrival. Despite these instances, customer service was often praised for its quick resolution of such problems.

What people talk about most

Product

Reviewers express high satisfaction with the product, frequently praising the quality of the leather, which... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the softness and feel of the leather,... See more

Delivery service

Consumers consistently report positive experiences with delivery service, frequently highlighting fast... See more

Order

Users describe positive interactions with order, with many expressing satisfaction and stating they will... See more

Customer service

Customers had positive experiences with customer service, consistently praising its quality, responsiveness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been a customer for over two years and have a great collections of styles of bags in varying colours. My latest purchase being a stone mini city bag and a further purchase of Black passport, Luggage... See more

Company replied

Rated 5 out of 5 stars

I’ve being a big Pom Pom lover for a few years & have a lovely collection of these amazing bags, straps & accessories. I also have a lovely partner who probably knows more about Pom Pom London, tha... See more

Company replied

Rated 5 out of 5 stars

Received my order yesterday, there was some kind of glitch on website and I was missing the free straps and the shopping tote, emailed customer service and had a response within 5 minutes, asking me t... See more

Company replied

Rated 5 out of 5 stars

I love the increased variety of shapes, sizes and colours of bags, knowing that they are all quality leather. Those with interchangeable straps are infinitely customisable, and there is a bag for eve... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Fashion Accessories Store
  3. Handbags Shop

Written by the company

Pom Pom London was born in 2015 with the aim of delivering affordable, stylish and contemporary products. All our products are sourced and designed from the UK. We are passionate about creating fashion pieces that are unique and fun for all ages and our expanding range is a reflection of this. Whether you are looking for a warm hat or a useful bag we hope you find something appealing. Thank you for looking. Of course please do not hesitate to get in touch should you have any queries about anything! Pom Pom London Team x


Contact info

4.8

Excellent

TrustScore 5 out of 5

17K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(16,981)

2,967 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful purse

July 1, 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your lovely review! We're so happy to hear you love your new purse and really appreciate you taking the time to share your feedback.

Pom Pom London Team x

Rated 5 out of 5 stars

These are nice purses

These are nice purses. They've got an inside lining and great craftsmanship. I love the versatility of the ones I have being able to change the straps and the quick shipping. Plus the dust bag to store them in

June 3, 2026
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your wonderful review! We're so pleased to hear you're enjoying your purses and appreciate the craftsmanship and thoughtful details. We hope you continue to enjoy them!

Pom Pom London Team x

Rated 5 out of 5 stars

Great quality beautifully done.

I bought the bag as a gift for my Sister's Birthday. I own one myself and I love it. I am looking forward to choosing another one soon.

June 10, 2026
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your lovely review! We’re delighted to hear you loved your own bag enough to gift one for your sister’s birthday - what a thoughtful choice. We hope she loves it just as much, and we look forward to helping you choose your next one soon!

Pom Pom London Team x

Rated 5 out of 5 stars

Love the bag

Love the bag! Excellent customer service!

June 3, 2026
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your lovely review! We're so happy to hear you love your bag and had a great experience with our customer service.

Pom Pom London Team x

Rated 5 out of 5 stars

Beautiful handbag

Beautiful handbag. I love it!

June 3, 2026
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your lovely review! We're so happy to hear you love your new handbag.
We hope you choose to shop with us again soon :)

Pom Pom London Team x

Rated 5 out of 5 stars

Gorgeous Products

Gorgeous products, fast delivery and excellent customer service.

July 1, 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted to hear you’re happy with your order, the speedy delivery, and our customer service. We hope you choose to shop with us again soon!

Pom Pom London Team x

Rated 5 out of 5 stars

Good size leather is good.

I love my new bag and using the wider straps like the outer components I will definitely be getting the crossbody plus bag.

June 3, 2026
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Reply from Pom Pom London

Thank you so much for your lovely review! We're so happy to hear you're loving your new bag and enjoying the wider strap style. We can’t wait for you to try the Crossbody Plus next!

Pom Pom London Team x

Rated 1 out of 5 stars

Terrible overselling their shipping…

Terrible overselling their shipping capabilities and execution. Don’t say you can get something to you in 1-2 days if you cannot even remotely get something to you in that time. (Currently at a week and still no sign of the purse nor an understanding of when it will arrive. Moreover, despite these issues, the company was terrible to reach, did not respond directly to issues, and also would not redirect the parcel with the carrier despite the huge issues that they themselves created with their misleading shipping offering. I will not order again and will warn everyone I know to avoid doing the same.

June 24, 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you for taking the time to share your feedback. We're very sorry to hear about your experience.

We understand how frustrating it is when a delivery doesn't arrive within the expected timeframe, particularly when you were relying on the advertised shipping estimate. We're also sorry to hear you were unhappy with the support you received.

Your feedback has been shared with our team, as we're always looking to improve both our delivery experience and customer service. We sincerely apologise that we didn't meet your expectations on this occasion.

Pom Pom London Team x

Rated 5 out of 5 stars

Fantastic bags!

I already own 10 Pom Pom London bags and they are all of great quality. I love the mix and match options with their straps, pom poms and tassels!
Customer service has always been friendly and helpful, too. Would 100% recommend ❤️

June 30, 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your amazing review! We're absolutely delighted to hear you love your collection of Pom Pom London bags and enjoy mixing and matching the straps, pom poms and tassels. It also means a lot to hear such kind words about our customer service. We really appreciate your recommendation ❤️

Pom Pom London Team x

Rated 5 out of 5 stars

The one and only brand

Pom Pom London purses are the only brand I use. I got rid of all of my other purses! They are a great company. I love this brand!❤️

June 30, 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your amazing review! We're honoured to be your go-to bag brand and truly appreciate your support. Enjoy your Pom Pom London collection!

PomPom London Team x

Rated 5 out of 5 stars

Second PPL Purchase - quick delivery, lovely bag.

This was my second PPL purchase. I ordered it on Tuesday and it arrived on Wednesday which was a total surprise. The colour of the bag wasn’t quite what I was expecting, it’s not as bright a red as I thought it would be but I actually really like it. I have used the bag a couple of times on days when I need to carry less and I am really pleased with it. As part of the Prime Bundle I got two straps which I am very happy with, the Orange & Mint Bobble & the Stone Bobble and a coin purse in Stone, I was hoping this would be more of a cream colour and a bit more like the colour of the Stone bobble strap but it’s more grey. I was able to gift it to a friend who had a summer bag from last year with stone handles so it matched perfectly.

June 23, 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you for your lovely review! We're so pleased to hear you're enjoying your second Pom Pom London purchase and that your order arrived so quickly. We really appreciate your thoughtful feedback and hope you continue to love your new bag and straps.

Pom Pom London Team x

Rated 4 out of 5 stars

Fun bags and great people!

Fun leather bags with many mix and match possibilities! The Pom Pom London community on social media is like a big embracing family and renders the experience exceptional and very heartwarming!

June 30, 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted to hear you're enjoying the versatility of your bags and feel part of the Pom Pom London community. We really appreciate your kind words and support!

Pom Pom London Team x

Rated 5 out of 5 stars

Gorgeous well made bags

Gorgeous well made bags, the only problem is too much choice.

February 16, 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you for your lovely review! We're so pleased you love the quality of our bags. We know having so much choice can be a tough decision, but we're glad you're enjoying the collection!

Pom Pom London Team x

Rated 5 out of 5 stars

I love this bag

I love this bag. I get so many compliments on it and asked where I got it. I always tell them Pom Pom London!

May 1, 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted to hear you're loving your bag and that it's receiving so many compliments.

Thank you for recommending Pom Pom London – it really means the world to us!

Pom Pom London Team x

Rated 5 out of 5 stars

Lovely bags

I'm always a bit reluctant to order from websites when I see lots of adverts on social media but after seeing one of their bags in person, I decided to order.

I have a couple of designs now and they're beautiful and really well made. The leather is good quality - thick and soft. I can't fault the quality, and I'm the sort of person who takes a measuring tape to a bag if it looks a bit off! I've also bought one to put away for my Mum's Christmas because it was a seasonal colour and I worried it might sell out.

The folk themselves seem lovely too - I sent a Facebook message asking if a certain design and colour combination would be back in stock and they replied super quickly.

The only thing I would change is to stop stuffing their bags so much for delivery. Everything else is spot on.

April 11, 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your wonderful review! We're delighted to hear you're loving your bags and that you've had such a positive experience with both our products and customer service. We really appreciate your feedback about our packaging too, and we'll be sure to pass it on to the team.

Thank you for your support!

Pom Pom London Team x

Rated 5 out of 5 stars

I absolutely love these bags/purses.

I absolutely love these bags/purses. Incredible quality with a huge color selection! This will be my 5th!! The selection of different straps is wonderful. Shipping is always fast.

April 20, 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your lovely review! We're thrilled to hear you're loving your Pom Pom London collection. Your continued support means so much to us, and we're delighted you've enjoyed the quality, colour selection and fast shipping!

Pom Pom London Team x

Rated 5 out of 5 stars

Great service

Progress after placing the order is efficient via email. Delivery really quick as I requested via the postage to be. If any issues they are always very helpful and will resolve the issue. I did experience a problem on my last order and the matter was resolved with what I wanted.

June 22, 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you for your lovely review! We're so pleased to hear you've had a positive experience with our service and that everything was resolved for you. We really appreciate your kind words and support!

Pom Pom London Team x

Rated 5 out of 5 stars

Beautiful bags

Beautiful bags. This is my 5th PPL bag. Great quality. Customer service is excellent. Orders arrive really quickly too.

June 10, 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your lovely review! We're thrilled to hear you're enjoying your fifth Pom Pom London bag and that you've been happy with both the quality and our service. We really appreciate your continued support!

Pom Pom London Team x

Rated 4 out of 5 stars

I have made several purchases from PPL…

I have made several purchases from PPL mostly Original or Lambeth bags, all of which have been absolutely beautiful. I love the range of colours and matching accessories available.
The delivery is usually within two working days which I find acceptable.

April 1, 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted to hear you're enjoying your Pom Pom London bags and the range of colours and accessories. It's great to know your orders are arriving quickly too!

Pom Pom London Team x

Rated 5 out of 5 stars

Cute replacement bag strap

I bought a replacement bag strap for my Pom Pom London bag; not because there was anything wrong with the ones I already have that came with my original bag, but because this one was a new design and simply beautiful. It was calling out to me to be used with one of my bags. PPL straps are uniformly good quality with robust hardware that lasts and lasts, so I knew I would be happy with the quality. The design is a step away from the usual straps you find everywhere, so is right up my street!
If you are considering a purchase, I wholeheartedly recommend the PPL range of straps. They may appear pricy compared to others at first glance, but the quality is far above - and don't forget you can get your straps free (two of them!) if you choose to buy one of their delightful leather bags at the same time.
Thank you, once again, PPL. I shall be back for more in future, I have no doubt.

June 8, 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your wonderful and thoughtful review! We're delighted to hear you're enjoying your new strap and really appreciate your kind words about the quality and design. It means a lot to have your recommendation, and we're so pleased you're part of the Pom Pom London family!

Pom Pom London Team x

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