Ponggi Reviews 79

AVOID!!! I brought a 'love you mum' collage photo frame that lights up which was £26. They made it look really good in the photos and big in size. It arrived alot later than advertised, so she didn't receive her mothers day present on the day. It was badly damaged, but the packaging was perfect, so it was like that before it was sent. It had burn marks, dirt, scuffed edges and the wire had some of the plastic hanging off. It was the most shocking build quality I've ever seen, looked like a child had made it. It was also only about 20cm high! Which is really small for a photo frame with 6 pictures on it and writing! They literally must of spent £2 to make it. Would love to add photos on here to show everyone! Asked for a replacement and they tried charging me another £10 for delivery, which I refused as it was there fault. Got another delivered and it was smashed to bits in about 20 pieces! Asked for a refund as I was fed up at this point, they only offered me 30% back, which is around £7, so they would have still made a good profit!! Shocking!! And guess what it's been 20 days and I still haven't received my refund. When you buy it you dont get any tracking details, even though the website says you will. If you email them it takes ages for them to respond. There not professional, as they don't say hi or sorry or even thanks! I honestly think there a scam, as yes you will receive an item but it will not be as described, and very high price for the quality item you receive!! I never write reviews as generally I'm to busy, but I've made the time for this company!!! Please avoid and don't waste your money. They will receive this review, as I need to make a big point about this!

Don't waste your time...
Item came broken and been emailing for a refund or replacement... no response at all been waiting a week now...

If I could give zero I would, my son ordered and light up personalised frame from here, paid for express, that was at the beginning of December it has just arrived today, 5 year olds in arts and crafts could have done better, glass is scratched and dirty, also cracked in the corner.

Product was not what the picture looked like at all. And would not give refund and were very unhelpful!!!!!

Don't buy from this seller. I paid 25 € for express shipping (2-5 days according to their website) and after two weeks, the item is still in China. Very poor communication without any interest to solve the problem. Never again.

The recorded message was in a foreign language which was not asked for.

I order on 28 october 2023, and still the order has not been send to me and is 22 november 2023. And everytime when i try to get in touch with them i receive after more then 24 hours answer from the same email back "We will arrange expedited production for you, please be patient." And the craft time on there webside is 3-5days plus shipping days to US,UK is 7-10 business days. I have already 18 waiting days and the worder has not been sent to me . And i have been order the product from time becouse on 27'November i fly to Italy and that has been suppose to be a gift. And on there website say in case of refund need to be approved by them and 30% will be stop becouse of the shipping cost. An d when i pay , in the price has been entry and the shipping cost. So they dont pay the shipping. I pay the Subtotal: £31.20 and shipping: £7.79 . Total: £38.99 GBP. The money was know how to take it very fast, but to reply (reply i think an robot at emails) and the time for shipping is long way gone from what they say on ther website. They try to take mpney from each coustumer 30%of the order. I will go to police because is a Scam. They have 10 admins for there website : 1 is in USA and 9 in China. So they are frauders, scammers. Even on facebook on there page where they make advertiser, i saw many people complain, and no one don't do nothing. It's Scam

i dont know what yous are complaining about but my experience was a 10/10, great communication and arrived better than expected!!

I would ABSOLUTELY give no stars if I could , DO NOT ORDER HERE they will not refund money, they split up your order if you order more than one thing, emailing is absolutely horrendous

My bracelet came very fast for Christmas. At first I couldn't see picture and was upset. Then I realized you have to put the back to light then you see the picture and his name clear. I do love it. The bracelet was tangled( think just normal shipping in a bag) it untangled easy. I think the bracelet is well made and nice looking. I'm very pleased with this. Thank you!

Do not buy from this company
I bought a personalised bear and it hasn’t arrived after a month, I contacted the company to enquire about my product and they can not tell me where my product is ABSOLUTE SCAM

Do not under any circumstances buy from this company. I ordered a musical photo globe and paid extra for 5 day delivery. After 3 weeks it was sent with a courier who delivered it to the wrong address. They are refusing a refund.

Terrible experience,
They’re not answering my emails for a refund.
Haven’t even shipped it, even though we paid extra for the express shipment.
Pure scam !!!!!!!
Don’t buy from them.

Big scam...... please don't buy

DO NOT BUY FROM THIS COMPANY! THEY DON’T HAVE QUALITY PRODUCTS & THEY ARE DISHONEST!
I recently purchased a reflection picture necklace with an engravement on back. What I received was a necklace I couldn’t even put on b/c it was knotted at the clasp and there was no engravement. PONGGI not only refused to refund me but what they said about the knotted clasp was:”If the clasp is knotted, try to untie it.” No apologies and their promise is to refund you within 90 days.
To top it off, I was so excited about what was advertised, I told four of my friends about their products. When they received their purchases, not one but all four were very disappointed and were not happy with me. I don’t like to be scammed!

I should have read reviews before buying this product. I deeply regret buying from this store. I ordered the personalized speaker . It arrived broken, the quality of the audio is an apology. And did I mention it took forever to arrive. Don’t buy from this store. Wish I could give a zero star rating.

Ruined my anniversary, gift never arrived, complete scam. Do not use this POS company

Please don't let the bad reviews drive you away bc let me tell you our photo engraved Speaker is stunningly beautiful! Came in a very nice gift box and it was packaged really well to ensure it got here in 1 piece as it is glass. Very well made beautiful and extremely worth the price. Like others have Said yes wait time is long but please remember it is being Shipped from China and is personalized lazer engraved etc that takes time everyone it was well worth the wait!

I ordered a necklace, then immediately canceled the order. They ignored my request, multiple Facebook messages and emails and sent the necklace out anyway. First, they said they wouldn't be working on orders due to a festival in China, then they said it was already in production and couldn't refund but 70%, all on the same day. More than a week later, I get an email stating they sent the necklace anyway and won't reply about the refund. To date, I have not been refunded. It's an awful company, don't order from them.

Bought a pendant with birthstones for grandmother. The birthstones were placed randomly instead of the given order.. So it makes no sense... There is also pretty much no info on how the stones will be placed to help costumors before hand. When contacted about this client service simply points out it is randomly placed... Dissapointing.... No real service...
For the rest the product looks pretty well made and was received promptly...