Pop Collectibles Reviews 

Excellent. Overall experience is good. Hoping for more transaction ahead to come. Keep up the good work guys.

I've had issues in the past with Popcollectibles from a previous order. From bad communication and overall just a not great experience with delays. But I must say from this order, they've been really good to me, very good at updates and honestly just a much smoother experience. So I think its fair, I express my appreciation.

Lack of contact from customer support, tracker saying it’s due to be delivered and it’s still yet to arrive and just in general lack of any signs of telling me whether or not the figure I bought will even arrive

I canceled my order and they are taking forever to refund and responded to all of my emails really really bad service

will most likely never buy anything or shop with them again i do not at all recommend buying from them ever
worst experience ever

Order number 28570, paid for on July 31, 2026, contains two figures that are in stock: Spider-Man Final Swing Suit and Spider-Man Brand New Day. On July 31, I received a FedEx tracking number. Several days later, they still hadn’t handed the package over to FedEx. I contacted them through every possible channel—email and Instagram—but received absolutely no response. As of September 7, nothing has changed; FedEx still doesn’t have the shipment. In the past, I’ve bought many figures from them without much trouble, but it seems things have changed now—customer service is NONEXISTENT. It’s an order for over 700 euros, and I haven’t heard a thing.
On the 12th, I finally received the FedEx package, but no one from customer service has contacted me at all. I don't understand any of this—it's as if everything is automated and it's impossible to speak to a real person. I don't recommend buying from them unless you like taking risks.

My first ever experience with pop and oh my word what disaster. I decided to order from them because of Justin’s collection reviews. I placed my order on July 23rd, and still after two weeks I had no notification on shipping. I sent multiple emails to both of their email portals and still no response, believe me they will not answer you. I’ve now opened a case with paypal to get my money back. Horrible experience, horrible sellers, pls avoid these guys!

Preordered an item several years ago and paid in full. Never got my order fulfilled and customer service just ignores me.
Never buy from Pop collectibles!

Edit: This happened on a preorder. So no way for me to still do a veryfied review, or even just get my money back from PayPal. Basically a scam!

Perfect experience, order arrived a bit delayed but with the tariffs that was expected.

An easy purschase, timely delivery and well packaged addition to the collection

pop are great, go forward and treat yourself you deserve it

Fast shipping and came without problems!

**1 Star**

I preordered the INART Batman (Batman: Arkham Origins) 1/12 Scale Collectible Figure from Pop Collectibles. During the preorder period, I requested that my shipping address be changed from Canada to Mexico and paid the additional shipping charges they required.

After the figure was released, Pop Collectibles provided me with a tracking number. However, the tracking showed that the package had been delivered to my old address in Canada, not to my updated address in Mexico.

I immediately contacted customer support to ask whether the package was intended to be forwarded to Mexico or whether it had been shipped to the wrong address. Since July 9, I have sent follow-up emails every week requesting clarification and an update. Unfortunately, I have not received any response.

At this point, I still do not have the figure, I have not received any tracking information for a shipment to Mexico, and I have been unable to get any assistance from customer service.

I understand that mistakes can happen, but what has been most disappointing is the complete lack of communication after multiple follow-up attempts. I hope Pop Collectibles will respond and resolve this issue.

Pre paid for a figure in 2024.
Figure has been released and shipped for months still haven't received.
I have reached out on Instagram, email and Facebook with no replies. Avoid this company unless you want to deal with frustrations.

No notice about shipping fee until 3 months later that costs $50 USD. Never ordering on pop collectibles again.

Ordering was fast and easy. Received email promptly once figure became available for shipping. Looking forward to my item from Pop Collectibles.

I paid 82 dollars for the 1/12 Inart Batman two years ago and my order nver came and I have received zero updates about it coming. I tried to email and tried customer service and got zero replies. Please do not order from this website.

In stock Figure came quickly to the USA, packaged securely, and tracking was included.
A very smooth transaction.

The worst retailer to purchase figures from. They never communicate, Hardly any feed back from them. Going almost over a year and I have only gotten 1 email responses in regards an unfulfilled order I made thru them. This is my first time ever leaving a review on a company but my experience with these people has been a nightmare. Ovoid this people at all cost. They will take your money and not refund!! I don’t know how els to get these people to respond so let my mistake be an example to rest of you guys!.

Great service, great communication