Pop Collectibles Reviews 

The service was amazing and fast, they replied back to my questions super fast and were very helpful with everything! Thank you so much! Definitely 5 stars

Do not trust Pop Collectibles. They are completely dishonest, lacks any morals, and actively manipulates their star rating through financial extortion.

My 12 yr old son used his birthday money to save up for a figure. Because he doesn’t have PayPal, I placed the order for him. When the company broke their own contract and tried to keep over £70 of his birthday money as a hidden 'cancellation fee,' he was absolutely devastated.

I left a 1 star review to warn others. The company immediately panicked and contacted me, explicitly stating they would only release my son's full refund if I permanently deleted my negative reviews first.

To get a child's money back, I agreed and took the review down. The moment it was deleted, they broke their promise, moved the goalposts, and ghosted us without sending the rest of the cash.

They are holding a 12 year old's birthday money hostage to force us into silence and protect their fake 5 star rating. Absolutely disgraceful behavior.

Avoid this company at all costs.

My response to your reply.

Let’s be completely transparent. Your "standard practice" involved trying to keep over £70 of a 12-year-old child’s birthday money for a figure you never even shipped.

You didn't offer a refund out of "goodwill"—you explicitly stated in writing that you would hold my son's money hostage unless I deleted my 1-star review first. That is illegal review manipulation, not an amicable agreement.
I removed the review in good faith. You then let the entire business day pass in Hong Kong without initiating a single transaction or even a pending PayPal notification. Only after I reposted the review did you suddenly find the time to reply instantly to cancel the refund.
If you are truly "open to resolving this," you have my PayPal details. The review stays up until my son's birthday money is returned in full. The matter is now with PayPal's Resolution Center.

While this is only the second order with Pop Collectibles, each time they have reached out to me when the item I ordered is ready. They communicate, answer questions, and they ship to you what you pay for. Anyone leaving a negative review doesn’t understand how pre-orders work when buying from Hong Kong along with the wait times, especially if it is a 3rd Party company such as SooSoo. I appreciate just being able to have another retailer to purchase items I normally wouldn’t have access to. I have had zero issues with Pop Collectibles and will continue to give them my business. Any wait time is due to the manufacturer of the figure you purchase as well as couriers, it’s not due to anything PC has done.

Still waiting for a resolution for my case. Order made in Nov last year. Defective product and only promisses that the case would be solved. They don't reply anymore.

Great service and super fast shipping. No issues

Awesome seller! So many to choose from!

Fast delivery! The items were well packed and arrived in perfect condition!
Thanks

This people are some quick shipping to the States. Don’t think twice

Fast delivery and items shipped well packed. Thank you 🙏

The price was great and already received the figure. The box was well wrapped and protected. Great selection and proce, would recommend highly getting hot toy figures thru Pop Collectable

I hadn't opened the package until I found the right moment to put it on display. Unfortunately, when I finally did, I was in for a tremendous shock. Three of the blades on the gloves were broken. Given the price and the high quality typically associated with Hot Toys products issues like this simply shouldn't happen, especially since I have purchased other pieces from them in the past. This figure and the store where I bought it turned out to be a huge disappointment.

Fast delivery and very helpful with all my enquiries.

Great service. Always answers questions and helps out in any way they can. Excellent source and huge supply of in stock figures and fast shipping for preorders. Highly recommended.

Ive ordered from here for quite some time, always deliver speedy and in perfect condition. Could not be happier!

Pop collectibles is the best to work with. Always fast. Fair. And box things up perfect.

i will update the review once i get the item in hand, but so far, i have waited almost TWO years for this statue to be ready for shipping and they have handled it beautifully (*it is normal to wait for these items). they are very professional, they WILL NOT forget about you even after all these months have passed. something that should be obvious, but nowadays you never know! so, it's finally time for my statuette to be shipped and i can't be more excited. thank you!

Recently received my latest order from pop collectibles, soo soo creed, arrived super quick, literally within a week, earlier than stated. Price was amazing and figure is great, flawless service from pop collectables everytime. Would always recommend them!!!

Looking for a seller/business that values its customers, is honest and transparent? If yes, then stay as far away from Pop Collectibles as you can. If you've read on their website that "in-stock items are dispatched in 2-3 working days" that's a typo, what they mean is 2-3 working WEEKS.

Ordered a Rocket Toys Madara that was listed at resale price because I saw the 2-3 day dispatch and they offered FedEx express, as opposed to eBay resellers that typically only offer standard international shipping. Don't make the same mistake I did, literally order from any other reseller on eBay. These guys were only cheaper by $50, plus at least eBay resellers respect their customers.

Timeline:
After 3 work days, order not dispatched - fair enough things happen, I reach out to see if there are any issues with the order that was "in-stock"

Their response: "yes it's all good, tracking will be updated to is week"

End of the week rolls around, I reach out and ask if it has been dispatched today (Friday). 

Their response: "yes, the tracking number will be updated early next week" - that's a flat out lie. Friday 1/5 was a public holiday in Hong Kong. Not to mention FedEx only needs 24hrs for tracking to be updated.

I express my concerns and now the story has changed. The order is not all good and there was a vague "logistical issue". Now it will be dispatched only next week.

Tuesday the following week has passed, nope, still no dispatch, not even replying anymore.

Meanwhile when they do reply, only 3 of the replies seemed to be from someone that actually had experience in customer service, rather than just one sentence answers devoid of any interest/investment in the customer or deadlines they simply have no intention of meeting.

Please do your research before using this "business" you'll find a plethora of negative experiences and customers showing how they've been scammed on Reddit. Furthermore, read the negative feedback here and you'll find that this company will go to good lengths to persuade people to remove the complaints, rather than address the issues presented by customers. The fact that they offer shipping upgrades for 5 star reviews and only promise priority or prompt resolution for issues if a customer removes a negative review is disgraceful and says everything you need to know about this ‘business’. Who needs to focus on the customer experience when you can just force the narrative right?

At this point I’m almost certain I need to go through PayPal or my card provided for any sort of resolution to this mess. Not to mention IF (and a big IF at that) they ever actually dispatch my figure, I’ll be filming the whole unboxing the moment I receive it from the delivery person. I’ve read enough about people receiving open figures that are damaged.

Update: after initially being lied to about the order being dispatched on Friday 1/5 (the public holiday). They have insisted that they shipped it out on Tuesday 5/5. 3 business days later, still not a single tracking update. Called FedEx myself who confirmed that they have not received the parcel and tracking would have shown by now.

End result, I have given up and pursued a chargeback. Seems to be the only way to deal with this company.

Oh and ps: based on their reply, they’re so correct on how they could communicate better. They literally just told me there was a logistical issue that caused the delay. Still to this date never had clarification on what the logistical delay is. Never communicated the “shipping issue”

So to anyone reading this, ask yourself, how on earth does an “in-stock” can have “shipping issues” before it even gets dispatched? Was there a shipping issue from one side of the warehouse to another? This literally implies that it was NEVER in stock to begin with.

Also, apparently May is considered peak, guess we’re having Christmas in May.

Do yourselves a favour, avoid this business at all costs. If you must deal with them, screen shot everything.

Pps: They also asked me to remove my review and to incentivise the removal. Their replies on here are a stark contrast to their replies on Instagram. And to preempt some bs comment from them like “we had to stop the dispatch because a chargeback was issued” Nup, a chargeback was issued because in 2.5 weeks you never shipped it to begin with.

I paid top dollar for a brand new hot toys Dx45 figure but it came open box with some broken parts. I contacted them but they basically denied it and implied I was a lier. Stay away from this Chinese seller.