Porta Delivery Reviews 

1,047
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 677 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional drivers who ensure items are carefully handled and safely delivered to their destination. People also appreciate the remarkably swift service, fair pricing, and seamless overall organization from booking to final delivery. However, some reviewers noted issues with delivery delays, extended waiting times, and occasional communication gaps during transport. A few users experienced unexpected schedule changes, late arrivals, and wished for better timing notifications beforehand. Several consumers mentioned that getting precise real-time updates while on the road could sometimes be significantly improved.

What people talk about most

Delivery service

Customers had positive experiences with delivery_service, highlighting easy booking and prompt scheduling.... See more

Service

Users describe positive interactions with service, highlighting efficient communication, friendly drivers,... See more

Staff

Clients share positive opinions on staff, consistently praising drivers and couriers for being exceptionally... See more

Price

Reviewers mention positive feedback about price, consistently describing quotes as very reasonable, fair, and... See more

User experience

People report positive experiences with user experience, highlighting how simple and efficient the platform... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Porta, did exactly whatit said on the tin. They collected my item from a warehouse in Edinburgh and delivered it to me 150 miles away on the same day. Steve from Porta kept me informed as to the expec... See more

Rated 5 out of 5 stars

Darius could not have been nicer or more helpful. Unbelievably swift service - keeping us informed all the way, and arriving at the times promised. Made sure the job was absolutely complete before lea... See more

Rated 5 out of 5 stars

I booked the removal of 2 Adirondack Garden Chairs from my sister's home in Louth to mine in Belper. It's a 2 and a half hour drive and these guys did it, on a flexible booking, the next day for £89... See more

Rated 5 out of 5 stars

Excellent service from Porta Delivery.. Very fair prices, paid a small amount booking fee and the rest of the payment was taken automatically from my account upon delivery. Was informed goods ha... See more


Company details

  1. Courier and Delivery Service
  2. Logistics Service
  3. Mailing Service
  4. Moving and Storage Service
  5. Shipping Company

Written by the company

Need something delivered? Porta Delivery makes it simple. Book a courier in minutes for anything from a small parcel to large furniture and full removals. Our platform matches your job with trusted independent drivers already moving around the UK, with transparent pricing and a real team on hand if you need us.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,047)

658 reviews in the last 12 months

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Rated 2 out of 5 stars

The company did not communicate

The company did not communicate the pickup day or time with either of us each end. I happened to phone up 9am Monday 11th because we hadnt heard anything. The man said that the collection team were only 1.5hrs away from the lady who I had bought wheelchair off! She had to cancel her hair appointment which was non-refundable costing her £125. This was really not on at all. She should be reimbursed. I plan to complain further about this.

May 11, 2026
Porta Delivery logo

Reply from Porta Delivery

Thanks for the feedback and I'm really sorry the collection communication fell short here. Clearly 1.5h wasn't enough notice on this occasion and we'll make sure to feedback to the courier on this point specifically.

Rated 5 out of 5 stars

highly recommended from me =)

Bought a bike on eBay which was miles away from home, it turned out to be easier to get these guys to collect and deliver the same day. collected on time, and got an SMS to let me know all was good.

Great Service.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Finally someone who actually cares…

Finally someone who actually cares about providing a service.
Ed Was Fantastic, we were kept in the picture from start to finish, we can't thank Ed enough.
We were let down by DHL, and porta stepped in and saved the day.
would definitely use Porta delivery again.

May 17, 2026
Unprompted review
Rated 5 out of 5 stars

I managed to get Shehzad at very short…

I managed to get Shehzad at very short notice having been totally let down by Anyvan who did not tell me that they had no driver. He was prompt and communication was excellent. Helped with unloading too. Price was amazing given the short notice.

May 16, 2026
Rated 4 out of 5 stars

Speedy and efficient delivery.

Speedy and efficient delivery.
I would have given 5 stars if the delivery tracking was a bit more efficient. However package was still traceable by contacting the delivery driver.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

This was a prompt service

This was a prompt service. The driver was courteous, arranged pick up and delivery times in a timely manner and also kept us informed of any changes to the route. Overall excellent experience. Would definitely use this service again and highly recommend it,

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

Everything was quick

Everything was quick, smooth and nice. Qick response to my request, good price for that delivery and good comunication as well. The company did what they said.

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service from easy booking…

Exceptional service from easy booking to collection and delivery - the drivers kept me informed of their progress from start to finish - absolutely 100% the best collection service I have ever used and it was very competitive for a 2 man service - highly recommend these people

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Delivery Service

The website was so easy to navigate when booking the return of an unused bath tub. This was the largest item I have had to arrange a return and pay for myself.

My allocated moving partner collected the item on the agreed date/time and confirmation of the delivery was sent on the same day with a photograph. My refund has been processed from the online retailer the bath was being returned to.

I would have no hesitation using Porta Delivery again and would highly recommend them.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Five star service - would definitely use again

Fantastic experience using Porta. I received live updates on whatsapp for the collection and delivery. I bought an item on Facebook marketplace and the app even had the option to pay card and the couriers to pay the cash on collection (which I did not need to use but is a fantastic idea). In terms of timing, they were comfortably within the scheduled window, and delivered the item to me far ahead of the agreed schedule.

I will definitely be using them again.

May 10, 2026
Unprompted review

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