Porta Delivery Reviews 

1,040
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 670 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and professional drivers who handle bulky items with care, communicate clearly throughout the journey, and ensure a completely stress-free process from start to finish. Consumers often highlight the exceptional service, pointing out that shipments arrive quickly and come at very fair prices compared to alternative delivery providers in the market. However, some people mentioned occasional delivery delays or a noticeable lack of clear communication regarding exact driver arrival times. A few other reviewers experienced significantly longer wait times than originally promised when booking same day services, leading to some understandable frustration.

What people talk about most

Delivery service

Consumers find delivery_service to be positive, highlighting efficient scheduling, fair pricing, and careful... See more

Service

Reviewers highlight positive aspects of service, frequently describing it as efficient, reliable, and... See more

Staff

Users describe positive interactions with staff, highlighting helpful and professional service throughout the... See more

Price

Customers consistently note positive experiences with price, highlighting competitive and fair costs compared... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting the simple website and easy setup... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy to set this up and even on flexi where our mattress could have been collected any day from Monday to Friday, they came on Monday and delivered the same day. Extremely helpful and professiona... See more

Rated 5 out of 5 stars

Porta, did exactly whatit said on the tin. They collected my item from a warehouse in Edinburgh and delivered it to me 150 miles away on the same day. Steve from Porta kept me informed as to the expec... See more

Rated 5 out of 5 stars

I booked the removal of 2 Adirondack Garden Chairs from my sister's home in Louth to mine in Belper. It's a 2 and a half hour drive and these guys did it, on a flexible booking, the next day for £89... See more

Rated 5 out of 5 stars

Excellent service from Porta Delivery.. Very fair prices, paid a small amount booking fee and the rest of the payment was taken automatically from my account upon delivery. Was informed goods ha... See more


Company details

  1. Courier and Delivery Service
  2. Logistics Service
  3. Mailing Service
  4. Moving and Storage Service
  5. Shipping Company

Written by the company

Need something delivered? Porta Delivery makes it simple. Book a courier in minutes for anything from a small parcel to large furniture and full removals. Our platform matches your job with trusted independent drivers already moving around the UK, with transparent pricing and a real team on hand if you need us.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(1,040)

646 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

These guys are just superb !

These guys are just superb. Always competitive on price, regular delivery updates and the delivery drivers are always very customer focused too. Couldn't recommend them highly enough

May 26, 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Thanks, Tim. Kind words, we hope to help you again soon

Porta Delivery

Rated 5 out of 5 stars

Great service from Rob at Porta.

Great service from Rob at Porta.

Simple and easy to use service. Clear pricing that didn't mysteriously change up part way through the booking. Driver arrived on time at both ends of the delivery.

Recommended.

May 23, 2026
Rated 5 out of 5 stars

Highly recommended

Really fast and efficient service! Polite and helpful and kept informed every step of the process. Items were collected exactly as planned and delivered safely.

Would highly recommend - which is unusual for a delivery service!!! If only I could select them for all my deliveries!!!

May 24, 2026
Unprompted review
Rated 5 out of 5 stars

Communication with Paul from Porta…

Communication with Paul from Porta exceptional

Delivery guys Paul and Colin exceptional

First delivery guy cancelled 24 hours before which was not great but Porta found a fantastic delivery pair in time , which we were very satisfied with

Would recommend

May 23, 2026
Unprompted review
Rated 2 out of 5 stars

I had a guitar collected and delivered…

I had a guitar collected and delivered about 120 miles, it cost me over £130, which is several times more than a standard courier charges, and the driver didn't even bring the guitar until almost 1 am, ten hours later than the estimated delivery time.

May 3, 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Thank you for your review.

A delivery arriving at 1am with a ten hour overrun is not acceptable and we are sorry your experience fell so far short of what was promised. Sunday collections do carry a premium which we feel is fair, but your courier unfortunately had an exceptional day of delays which had a significant knock-on effect, and we understand your frustration.

We would like to make this right and we haven't heard from you about this before. Please get in touch at info@portadelivery.co.uk and we will look at what we can offer you.

Porta Delivery

Rated 5 out of 5 stars

Porta comes through in the nick of time

The company worked really hard to get a driver at short notice after the original driver and back up both fell through a couple of hours before scheduled pickup. Eventual driver was great and the pick up and delivery went as planned. Would recommend this service and use again if needed.

May 19, 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Thanks Andrew! Indeed things can happen on the day and I'm glad we were able to sort, hope to help you again in future

Porta

Rated 5 out of 5 stars

Great communication and service

Great communication from start to finish. Booking was very easy online. Same day delivery from North London to Kent, with no problems at all and regular updates from the courier. Would definitely use again. Excellent service.

May 18, 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Thanks, Lisa, lovely review!

Rated 2 out of 5 stars

The company did not communicate

The company did not communicate the pickup day or time with either of us each end. I happened to phone up 9am Monday 11th because we hadnt heard anything. The man said that the collection team were only 1.5hrs away from the lady who I had bought wheelchair off! She had to cancel her hair appointment which was non-refundable costing her £125. This was really not on at all. She should be reimbursed. I plan to complain further about this.

May 11, 2026
Porta Delivery logo

Reply from Porta Delivery

Thanks for the feedback and I'm really sorry the collection communication fell short here. Clearly 1.5h wasn't enough notice on this occasion and we'll make sure to feedback to the courier on this point specifically.

Rated 5 out of 5 stars

highly recommended from me =)

Bought a bike on eBay which was miles away from home, it turned out to be easier to get these guys to collect and deliver the same day. collected on time, and got an SMS to let me know all was good.

Great Service.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Finally someone who actually cares…

Finally someone who actually cares about providing a service.
Ed Was Fantastic, we were kept in the picture from start to finish, we can't thank Ed enough.
We were let down by DHL, and porta stepped in and saved the day.
would definitely use Porta delivery again.

May 17, 2026
Unprompted review
Rated 5 out of 5 stars

I managed to get Shehzad at very short…

I managed to get Shehzad at very short notice having been totally let down by Anyvan who did not tell me that they had no driver. He was prompt and communication was excellent. Helped with unloading too. Price was amazing given the short notice.

May 16, 2026

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