Porta Delivery Reviews 

1,030
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 670 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally helpful staff, fair pricing, and highly efficient delivery process that makes booking transport simple and completely stress-free for everyone involved. People also consistently appreciate the clear progress updates, polite professional attitudes, and smooth coordination provided by the team from start to finish. However, some people mentioned facing unexpected delays in delivery schedules or occasional communication gaps while waiting for their items to successfully arrive. A few customers also desired better advance warnings or direct phone notifications to more adequately prepare for scheduled pickups and final drop-offs.

What people talk about most

Delivery service

Customers report positive experiences with the delivery service, highlighting smooth transactions and prompt... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficient and straightforward... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, professional, and friendly... See more

Price

Customers consistently note positive experiences with price, highlighting that rates are very competitive and... See more

User experience

People report positive experiences with user experience, highlighting how simple and straightforward the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy to set this up and even on flexi where our mattress could have been collected any day from Monday to Friday, they came on Monday and delivered the same day. Extremely helpful and professiona... See more

Rated 5 out of 5 stars

Porta, did exactly whatit said on the tin. They collected my item from a warehouse in Edinburgh and delivered it to me 150 miles away on the same day. Steve from Porta kept me informed as to the expec... See more

Rated 5 out of 5 stars

I booked the removal of 2 Adirondack Garden Chairs from my sister's home in Louth to mine in Belper. It's a 2 and a half hour drive and these guys did it, on a flexible booking, the next day for £89... See more

Rated 5 out of 5 stars

Excellent service from Porta Delivery.. Very fair prices, paid a small amount booking fee and the rest of the payment was taken automatically from my account upon delivery. Was informed goods ha... See more


Company details

  1. Courier and Delivery Service
  2. Logistics Service
  3. Mailing Service
  4. Moving and Storage Service
  5. Shipping Company

Written by the company

Need something delivered? Porta Delivery makes it simple. Book a courier in minutes for anything from a small parcel to large furniture and full removals. Our platform matches your job with trusted independent drivers already moving around the UK, with transparent pricing and a real team on hand if you need us.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,030)

641 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very impressed

I was very happy with the service and steady feedback with this company.
A very nice courier with clean smart van and fair price
I particularly liked the way the site deals with detailing the items to be shipped.
Courier arrived for collection on time and delivered as agreed whilst giving timely updates.
Would recommend

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

I started out with Shiply..

I started out with Shiply, felt pressured and they were difficult to pin down, answer questions, communicate. Came across Porta advertised online and thought I would try them. I was super impressed. You speak to a real person, who gives you a real answer and puts you through to a real driver (after your job is allocated a slot). You get texts and update and if you need to change anything they accommodate you. Will definitely be using them again and recommending them to everyone I know! Thank you Porta!

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

I would like to thank the customer…

I would like to thank the customer service team for handling my delivery cancellation request so quickly through the online chat service. The process was straightforward, and the representative was helpful, efficient, and professional throughout. I really appreciated how quickly the issue was resolved and the excellent level of service provided.
Although I am new to the service and had to cancel my very first delivery I will be back to re-book and hope I will have the same experience!

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service! I am a very happy customer, therefore will recommend and use these amazing company again in future. Thank you, Mile, for a professional approach, clear communication and perfect timing! 

June 29, 2026
Unprompted review
Rated 4 out of 5 stars

My experience

My suitcase was collected from the hotel and brought to me at home - which was the objective. However, I would have like more communication from the courier as it wasn't clear when he was coming to collect the case, and I was given no indication of when he would deliver it. I texted twice (no reply) and called twice, with an answer the first time and not the second. I would have appreciated a two-hour window for the return.

June 26, 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Hi, thanks for the review and glad the suitcase made it from the hotel to your door as planned.

You're right that the communication fell short here. Not knowing when collection or delivery would happen, and texts going unanswered, isn't the experience we want. We've fed this back to the courier, and clearer time windows are something we're pushing our partners on.

Thanks for laying it out so specifically, it helps us hold the right standard.

Rated 5 out of 5 stars

Collection from Store

Booked a collection from a store to be delivered to home, process was very quick and easy to follow and everything went as planned! Fantastic service!

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied Customer

The courier Peterwas excellent. He kept me updated from placing the order to delivery. He and his helper were both polite, respected my property and overall provided a very professional service.

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Wolf way cycle tour support

Porta were contracted to collect 5 bags weighing less than 15kg after 09 30 and deliver to destination hotels before 16 30 on 6 consecutive days. This contract was met with no issues. I would use this company again to support a multi destination cycle tour.

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

I had a bulky parcel to return to the…

I had a bulky parcel to return to the manufacturer. Porta’s service from quote to delivery was exemplary. Sending Tracking numbers and proof of delivery immediately were particularly helpful so that I could update the manufacturer at every step of the process.

June 22, 2026
Unprompted review

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