Porta Delivery Reviews 

1,038
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 670 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and professional drivers who handle bulky items with care, communicate clearly throughout the journey, and ensure a completely stress-free process from start to finish. Consumers often highlight the exceptional service, pointing out that shipments arrive quickly and come at very fair prices compared to alternative delivery providers in the market. However, some people mentioned occasional delivery delays or a noticeable lack of clear communication regarding exact driver arrival times. A few other reviewers experienced significantly longer wait times than originally promised when booking same day services, leading to some understandable frustration.

What people talk about most

Delivery service

Consumers find delivery_service to be positive, highlighting efficient scheduling, fair pricing, and careful... See more

Service

Reviewers highlight positive aspects of service, frequently describing it as efficient, reliable, and... See more

Staff

Users describe positive interactions with staff, highlighting helpful and professional service throughout the... See more

Price

Customers consistently note positive experiences with price, highlighting competitive and fair costs compared... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting the simple website and easy setup... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy to set this up and even on flexi where our mattress could have been collected any day from Monday to Friday, they came on Monday and delivered the same day. Extremely helpful and professiona... See more

Rated 5 out of 5 stars

Porta, did exactly whatit said on the tin. They collected my item from a warehouse in Edinburgh and delivered it to me 150 miles away on the same day. Steve from Porta kept me informed as to the expec... See more

Rated 5 out of 5 stars

I booked the removal of 2 Adirondack Garden Chairs from my sister's home in Louth to mine in Belper. It's a 2 and a half hour drive and these guys did it, on a flexible booking, the next day for £89... See more

Rated 5 out of 5 stars

Excellent service from Porta Delivery.. Very fair prices, paid a small amount booking fee and the rest of the payment was taken automatically from my account upon delivery. Was informed goods ha... See more


Company details

  1. Courier and Delivery Service
  2. Logistics Service
  3. Mailing Service
  4. Moving and Storage Service
  5. Shipping Company

Written by the company

Need something delivered? Porta Delivery makes it simple. Book a courier in minutes for anything from a small parcel to large furniture and full removals. Our platform matches your job with trusted independent drivers already moving around the UK, with transparent pricing and a real team on hand if you need us.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,038)

646 reviews in the last 12 months

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Rated 4 out of 5 stars

My experience

My suitcase was collected from the hotel and brought to me at home - which was the objective. However, I would have like more communication from the courier as it wasn't clear when he was coming to collect the case, and I was given no indication of when he would deliver it. I texted twice (no reply) and called twice, with an answer the first time and not the second. I would have appreciated a two-hour window for the return.

June 26, 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Hi, thanks for the review and glad the suitcase made it from the hotel to your door as planned.

You're right that the communication fell short here. Not knowing when collection or delivery would happen, and texts going unanswered, isn't the experience we want. We've fed this back to the courier, and clearer time windows are something we're pushing our partners on.

Thanks for laying it out so specifically, it helps us hold the right standard.

Rated 5 out of 5 stars

Collection from Store

Booked a collection from a store to be delivered to home, process was very quick and easy to follow and everything went as planned! Fantastic service!

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied Customer

The courier Peterwas excellent. He kept me updated from placing the order to delivery. He and his helper were both polite, respected my property and overall provided a very professional service.

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Wolf way cycle tour support

Porta were contracted to collect 5 bags weighing less than 15kg after 09 30 and deliver to destination hotels before 16 30 on 6 consecutive days. This contract was met with no issues. I would use this company again to support a multi destination cycle tour.

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

I had a bulky parcel to return to the…

I had a bulky parcel to return to the manufacturer. Porta’s service from quote to delivery was exemplary. Sending Tracking numbers and proof of delivery immediately were particularly helpful so that I could update the manufacturer at every step of the process.

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Trusted With Our Wedding Day – Delivered Perfectly!

We used Porta Delivery’s service to transport several fragile wedding items to our venue and then return them to us afterwards, and the entire experience was fantastic from start to finish!

The booking process was straightforward, and the team were incredibly helpful, friendly and accommodating throughout.

Communication was excellent – we received reminders before collection and delivery, regular updates along the way, and photo confirmation once items had been delivered.

The drivers were professional, punctual and friendly, and most importantly, every item arrived safely and was returned to us in perfect condition.

Planning a wedding can be stressful, so having a reliable company we could completely trust was invaluable. We wouldn’t hesitate to use them again and would highly recommend them to anyone needing careful transport for valuable or fragile items.

Thank you to Paul, Dawid, Ismail and the team for such an excellent service!

June 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Excellent service which was very easy to set up and great value for money. The Communication was also excellent. I will definitely use the service again!

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Great couriers

Great couriers, quick, efficient and a reasonable price. Good comms and polite! Would definitely use again. This was my second transaction with Porta Delivery.

June 14, 2026
Rated 5 out of 5 stars

Excellent service from Porta Delivery.

Excellent service from Porta Delivery..
Very fair prices, paid a small amount booking fee and the rest of the payment was taken automatically from my account upon delivery.
Was informed goods had been collected from one address and would be delivered to me within 30 minutes, and it was.
Van driver was very helpful bringing the goods in.
Would recommend Porta for all removals, large or small

June 17, 2026
Unprompted review
Rated 3 out of 5 stars

1st partner let us down after waiting…

1st partner let us down after waiting for 10 days

June 6, 2026
Porta Delivery logo

Reply from Porta Delivery

Hi Yag,

Apologies for the delay with the first courier. They did message you, but we agree communication should have been better and we have fed that back.

Glad we still got the job completed within your window in the end. Thanks for the honest feedback, it genuinely helps us improve.

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