Great system when it works, but no tech support whatsoever.... be ready to wait on hold for hours before talking to a live person. Today, I have been with tech no-support for over 5 hours & my store... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Oh my gosh... Edward out of the California office is the all knowing wizard of POS nation Cash Register Express. He was able to work us through a 2.5 year long issue we had been calling about over an... See more
Company replied
The telephone got answered within a very short waiting period....with no commercials. Was attended to by rep Edward who fixed my POS problem and efficiently answered my questions about new and... See more
Company replied
Soorag Balasubraman was the first representative who actually answered my questions and resolved my issue about which printer would be best for our needs. He was patient and explained everything to m... See more
Company replied
Company details
Written by the company
POS Nation offers a complete point of sale solution to streamline your small or medium-sized retail business. We support retailers with a turnkey solution so you have the hardware, software, and payment processing needed to improve checkout, create happier customers, and grow your business. POS Nation's 10,000+ customers are backed by our dedicated customer service team, including 24/7 US-based support. We provide retailers with high quality, easy-to-use, plug-and-play point of sale solutions. We take pride in our ability to outfit businesses with customized, all-in-one POS systems. Our wide range of products, low-cost delivery, and dedicated customer service combine to make us the premier provider of everything point of sale.
Contact info
Griffith Street 3021-B, 28203, Charlotte,NC, United States
- 877-727-3548
- sales@posnation.com
- posnation.com
4.5
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simon explained the system well
May 9, 2023
Reply from POS Nation
We are glad to hear that you enjoyed your experience with Simon, and that he represented POS Nation well. We look forward to working with you again soon!
Paul is exceptional at his job
Paul is exceptional at his job. He has great product knowledge and people skills. Always a pleasure working with him!
May 9, 2023
Reply from POS Nation
We are glad to hear that you enjoyed your experience with Paul, and that he represented POS Nation well. We look forward to working with you again soon!
Incomplete transfer of data from…
Incomplete transfer of data from Cap/Cervion to new POS. This process is crucial to a smooth transition. Please contact us today!
Am totally disappointed with the service we tried to get yesterday.
May 8, 2023
Reply from POS Nation
Hi Mike, I did look into your support cases from Monday and saw that we were able to help you with your request. Can you please call our support team back at your convenience for further assistance? Thank you!
Knowledgeable and helpful
May 5, 2023
Reply from POS Nation
Reviews like this really make our team proud. Thank you so much for your kind words, and for being a valued POS Nation customer!
Easy to communicate
May 5, 2023
Reply from POS Nation
Reviews like this really make our team proud. Thank you so much for your kind words, and for being a valued POS Nation customer!
Paul was fantastic!
May 5, 2023
Reply from POS Nation
We are glad to hear that you enjoyed your experience with Paul, and that he represented POS Nation well. We look forward to working with you again soon!
Reply from POS Nation
We are glad to hear that you enjoyed your experience with Annie, and that she represented POS Nation well. We look forward to working with you again soon!
Annie
Annie, she is a very knowledgeable person. she resolved the problems right away. she knows the POS system.
May 5, 2023
Unprompted review
Reply from POS Nation
We are glad to hear that you enjoyed your experience with Annie, and that she represented POS Nation well. We look forward to working with you again soon!
Annie is help and efficient
Annie is help and efficient, i would like she take all my call.
May 5, 2023
Unprompted review
Reply from POS Nation
We are glad to hear that you enjoyed your experience with Annie, and that she represented POS Nation well. We look forward to working with you again soon!
Sam was helpful with getting my problem…
Sam was helpful with getting my problem fixed and going
May 4, 2023
Reply from POS Nation
We are glad to hear that you enjoyed your experience with Sam, and that he represented POS Nation well. We look forward to working with you again soon!
installed new pin pads..
installed new pin pads..
service was excellent and very professional. quick to answer my phone call and took care of all of my problems/concerns.
May 3, 2023
Reply from POS Nation
Reviews like this really make our team proud. Thank you so much for your kind words, and for being a valued POS Nation customer!
Dave was great and very knowledgeable
Dave was great and very knowledgeable. He quickly resolved my issue. Thank you.
May 4, 2023
Reply from POS Nation
We are glad to hear that you enjoyed your experience with Dave, and that he represented POS Nation well. We look forward to working with you again soon!
Dave was very patient with me as I…
Dave was very patient with me as I communicated the issue and was quickly and efficiently able to help me solve the problem! Very professional and helpful service.
May 4, 2023
Reply from POS Nation
We are glad to hear that you enjoyed your experience with Dave, and that he represented POS Nation well. We look forward to working with you again soon!
My food stamps cash has never worked…
My food stamps cash has never worked now my credit card machine came faulty. They said it be here in 1-2 days a new one after they remote started it and said it's faulty. It's been very slow from.the start the tech support has no clue what they're doing what am I paying a monthly fee for? Got a tracking number says it will take 10 days to get here. So the lady told to go with another card processor cause I need it immediately. Thank you Allie for the recommendation to reprogram the machine
March 31, 2023
Unprompted review
Reply from POS Nation
Hi, I'm very sorry to hear about your issues, but since you submitted your comments we've asked our senior technical team to look into your specific issues and we are prepared to do what it takes to get you up and running smoothly. Please do give us a call any time we can assist. Thank you.
That issue was resolved inmediatly by…
That issue was resolved inmediatly by Annie
May 3, 2023
Unprompted review
Reply from POS Nation
We are glad to hear that you enjoyed your experience with Annie, and that she represented POS Nation well. We look forward to working with you again soon!
Excellent Customer Annie did a…
Excellent Customer Annie did a wonderful job in resolving the issue.
May 1, 2023
Reply from POS Nation
We are glad to hear that you enjoyed your experience with Annie, and that she represented POS Nation well. We look forward to working with you again soon!
So far my experience with POSNation has…
So far my experience with POSNation has been excellent. I have interacted with tech support twice. Both Andreas and Dave Kumar provided exceptional support.
May 2, 2023
Reply from POS Nation
Thank you for your feedback regarding our technical team. We pride ourselves on delivering service our customers can brag about, and it is great to know that we succeeded with you! We greatly appreciate your business.
Annie was wonderful in getting our…
Annie was wonderful in getting our printer set up they we like it.
Thanks you
May 2, 2023
Unprompted review
Reply from POS Nation
Reviews like this really make our team proud. Thank you so much for your kind words, and for being a valued POS Nation customer!
Reply from POS Nation
Reviews like this really make our team proud. Thank you so much for your kind words, and for being a valued POS Nation customer!
Harry made sure to get me sorted out…
Harry made sure to get me sorted out within moments. Saved me the headache of worry for my pos systems.
April 29, 2023
Reply from POS Nation
We are glad to hear that you enjoyed your experience with Harry, and that he represented POS Nation well. We look forward to working with you again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.