Poste Italiane Reviews 

The tracking number they provide is not recognized outside their own services, meaning that when the parcel crosses the border, it basically goes invisible. My package was 2 days late, and I couldn't find it anywhere. I tried every major courier's site (DHL,GLS,UPS....etc) but the number Poste Italiane uses is not universal. They do not offer service in english at all, which left me to use a translator while emailing them. They never replied though. So I got my package 2 days late, not that big of a deal. It's their service that made this experience so bad. No english, really? I'm from Finland, I can speak italian about as well as italians speak finnish. I'm never ordering anything from Italy again, just to avoid this company's service.

IN TRANSIT The shipment is in transit at the international processing center03 July 2025 04:58
Milan Gateway Poste Italiane

This has been posted over a month ago, no feedback as to why it's stuck. Feedback from the chat when looking for help: "Sorry, it's not clear to me yet and it's not possible at the moment to put you in touch with a colleague of mine. Try to repeat the tracing in the next few hours or visit the dedicated page to find out the contacts of our Customer Service. "Feedback from the phone line: "There is currently nobody to help you, please try again later"

WTF is this service??!!

Terrible service, waiting times for a till are hideous. Over an hour for an Amazon return.
The staff are polite but the process and staffing needs an urgent overhaul

Another horrible parcel delivery service (beats even UPS in mediocrity.) My package has been sitting in their International transit division for ONE WEEK! Without ever moving to an airport. HORRIBLE DELAYS!

POSTE ITALIANE ACCOUNT IS TERRIBILE
DONT OPEN ANY ACCOUNT IN IT
YOU HAVE TO PAY OVER €34,00 FOR YEAR ON LIBRETTO SMART AND OVER €15,00 FOR YEAR FOR POST PAY EVOLUTION
€50,00 FOR YEAR FOR WHAT?

Terrible, both times I used them (months apart).

Even through Amazon.it the packages dont arrive apparentlythey cant find the address and after changing the courier the packaged arrived in half the time .Worse postal service ever

Package is lost It is now in Catania but should send to the Netherlands

I was hesitant to send a 20kg box from Milan, Italy > Sydney, Australia as I had seen very bad reviews. However the process was very easy and the box arrived in 2 business days / or 5 normal days. I had paid for express but I wasn't sure if the time line was accurate. DHL & FedEx was almost 2-3 times the price. Highly recommend and hope my review helps others as I wasn't sure if it was reliable

I can see from the other reviews that Poste Italia couldn’t give a crap about its customers but I’ll still add my complaint to the rest, seeing that they provide no way to make a complaint. This is the second time that I get a message from PI saying the postman’s been and didn’t find me here. This is an outright lie in that I have been at home all the time and the security camera shows the postman didn’t bother to come anywhere near the house.

4 weeks in customs and still no answer. Horrible

absolutely horrible, parcel had to arrive to malta from poland. so it went from poland to palermo then to rome then to milan then to netherlands and now it is stuck there. further more it was missed by a pickup guy so that postponed the shipment by a week. been waiting for 32 days now and still no hopes of receiving it any time soon

I was scammed and robbed by the Italian postal service.
As a foreigner in Italy, I have encountered several attempts to deceive me, but what the Italian post office did was truly outrageous.

I shipped a package to myself in my home country because I couldn’t take it on the plane. After waiting for more than three hours, I was finally attended to, but I already had a bad feeling—especially when I saw the look and smile of the woman assisting me after I mentioned that I had no one in Italy to return the package to.

In the end, after three months of waiting, I never received my package. I tried calling, but they were always rude to me, promising to check and get back to me—but no one ever did. A few times, they even hung up on me. I also never received any replies to my emails. Now, more than six months later, they tell me it's too late, and they can't do anything about it. They simply stole my package, worth 400 euros.

I strongly advise against dealing with them. In fact, if you don't want to get robbed, avoid Italy altogether—if not here, then somewhere else, you’ll still end up being scammed.

For anyone out there that wants to use their service to ship your package from Italy to abroad. Don't!! They are the worst public delivery mail service ever. Their tracking system is not precise and at time confusing and when you make a call after delay of delay of your package delivery that never arrived after a whole month all they have to say is that they have no clue or information regarding your package location whereabouts even worse they have no idea which mail delivery company from abroad they had relayed your package to ? Really unprofessional! Probably the worst investment the Italian taxes are used for if you ask.

A package worth over 4 hundred dollars is missing for over 2 months. I doubt very much that I will ever receive it. Every time I tried to enquire with them, they'd reply that they didn't have enough information despite me giving them all the information they requested. Now they just ignore me. Unbelievably corrupt & completely useless.

0 points
Packages to Greece were paid and send but never delivered. Poste Italiane is Poste Catastrophic

My Package is held by Centro Scambi Internazionale Poste Italiane (my package contains simple wool for knitting). The Website indicates that you should call to have the package released. They had me wait in a info loop (to be connected with a service member) for about 5 minutes. After 5 minutes, they simply disconnected the line. I tried again. Same procedure. I never spoke to anyone but found out that they charged me €15.00 per call (waiting in line). This seems to be nothing but a money-making scam. They hold your package, want you to call in, debit your mobile account for waiting in line, and hang up. For me, thats simply fraud.

I would give zero if I could. They did not deliver my parcel and when asking where it was, they blocked me from sending further emails. Refrain from using them for anything, THEY ARE SCAMMERS!

Pessimo il servizio tracking con l'assistente digitale . Spedizione pacco veloce ancora in transito a 10 gg dalla spedizione.