Poste Italiane Reviews 

If I could give one star I would.
This company is the national embarrassment of Italy.
No one in their right mind would use them. It appears as though most of the employees are thieves since packages never arrive and if by some miracle they do, things have been stolen from them.
Don’t bother sending postcards, buying stamps etc because nothing is ever delivered.

Just a few words - staff are rude, unwilling to help, have no customer care qualities, palm you off as quickly as possible, inadequate, incompetent staff.
Staff should be better educated to provide a good customer service, who’s in charge of these people!!!

Worst service in the world, in transit for 2weeks, no one can help you, they send you fake mail adress to get help, you have to talk with a bot and no one is able to help you, dodge Poste Italiane by all cost.

I am from Ireland and touring Italy in a camperven. I posted a birthday card and gift to my nephew in Ireland and it never got there. Shame on the Italian postal service!

Update to above post. The card arrived in Ireland but the gift had been stolen from the envelope. Check your staff Post Italiane!

Dont worry They don't care about reviews. a well payed management transformed the company into a financy but pakages keep getting lost and are slow like at grandmother time. Awful attempt to digitalize the service failed completly. Poste is the shame of Italy.

Wow. I have lived in 6 countries across Europe, Asia and Africa. Somehow poste italiane is by far the laziest, most incompetent postal service I have ever dealt with. I ordered a package 3 times from a company in the Netherlands. Three times Poste Italiane didn't even bother trying to deliver the package and just returned to sender or held it in storage on the other side of the province I live in. They claimed there was "bad data" on the address. For two months I wasn't sure who was making the mistake. However I confirmed three times with the sender (whose support was amazing) that the address was correct. An address that Amazon, DHL even Deliveroo drivers can find with zero problems. I live next to a post office. Yet they somehow Poste Italiane is incapable of finding it. Everytime I speak to their customer service, they just tell me it's a problem with the sender and I should take it up with them. On the 4th attempt, I received an email to say package has been delivered. Funny, because I work from home. No one called my phone, or buzzed my door bell. I went outside and there isn't a package on the ground or in a postbox. It takes 4 days of trying to get through to their support where they simply reply that it was delivered and I should take it up with the sender. This is done with a do-not-reply email so you have to create a brand new ticket on their website which appears to have been made in 1999. I will do everything I can to avoid dealing with this postal service ever again.

I ordered from Amazon Italy and was assigned Postale Italiane as the courier. On the day of scheduled delivery I received an email saying they had attempted to deliver my parcel. Complete lies! I phoned and spoke to a female who was one of the most obnoxious and rude people I’ve ever encountered. Hee attitude was stinking!! She told me that my tracking code wasn’t Poste Italiane and nothing to do with them but another courier company (which on me checking migrated to Poste Italiane). I explained that Amazon says that they are the courier and that all the updates I’ve received by email were from Poste Italiane. They have no morals or integrity and clearly don’t want to help you sort any delivery issues. She did say she wasn’t customer service but if you front face a company you need to have skills and be a decent person. My parcel has never been delivered, yet DHL & Amazon delivered no problem at all on the day they were supposed.

No customer service, no feedbacks, no access to any information, high chance the delivery is lost or incomplete, with no chance of reaching the package afterwards. Even the site doesn't work.
This is a medieval service simulator.

It was my first time sending something to Italy for a friends birthday. I sent a small package with presents on the 3rd August and was told at the post office it should be there within a week which was great. But when I saw the reviews... I literally lost all hope that the package would ever get to Italy.

As soon as it arrived in Italy on the 10th, there was problems reported and 'missing declaration' which was odd as I declared everything. I emailed Poste Italiane and they came back to me quickly confirming that I needed to provide declaration and that the Post Office had to confirm that what I was stating was in the package, was true. After a bit of back and fourth, I basically had to go to the Post Office, fill out another declaration and send this over to Poste Italiane.

This still wasn't sufficient and I had to state again (for the third time) what was in the package, who I was sending it too and so on. They also said that the package had to be opened by the sender (myself) with the postal operator who can verify what has been reported? So I believe that nearly sent the package back to me for verification which is crazy!? At this point I was fed up and it was the 17th and my friends birthday is on the 26th, so I told them to open the package themselves so that they can verify what I was saying was correct.

After this email, I was told that they would get back to me then all of a sudden my package was processed the next day and delivered to a nearby post office in Italy. Unfortunately, my friend had to pay to collect this and all the presents was opened as I had instructed but nothing was missing or damaged!

Personally I wouldn't use Poste Italiane again, but they was quick at responding and eventually got the job done :-)

The most appalling postage service I have ever used. No customer service, no email replies, not phone calls answers. 2 months tracking a package with over $1000 worth of items in it and not a single care in the world from this company. Wish I never used it.

Hey, I am expierencing a technical issue with my parcel, I am just wondering if you could help to understand what is going on with my parcel which has been sent to Italy a while ago from the UK LB483471200GB, Your website says that you have some kinda of problems but there is any info what kind of problems and how me and my Recipient can resolve it,

My items needs to be delivered before 27th of August and I have started to worried about, Custom Form CN22 was completed correctly - checked also by the assitstance at the post office in th UK

Please understand me what's going on and help me to resolve that issue,

Please respond to my email or whatever

Many thanks

Anita

Their internet services are awful. Operators don’t answer the phone even though they should work everyday until 24:00.

Unfortunately my parcel has been stuck in a distribution centre for 2 months I've emailed several times & now they want my bank details!!!! Um no way!! Ive given up, how sad that they get away with this!!!! My parcel was suppose to delivered to Australia. There is no way Australia post would do, how dodgy is Poste Italia!!!

This is 2nd post as an update.
The Poste Italiane is the aweful company, my parcel was sent on 18 July and tracking update stopped on 22 July, contacted them several times.
Started to communicated on email with them 3 August, 3 times of correspondence and gave them detail, sent receipt of parcel... Suddenly stopped to reply me since 6 days ago...

I'm sure it's missed in Italy and someone stole it.

Poste Italiane is aweful rubbish company!!
People should NOT use them!!!

My packages is "stuck" (lost) for more than a week and can't contact anyone as I don't speak italian and they don't seem to have email contact...

Don't use it. This is a zero star postal service. In particular never send packages with them. Never.

Incompetence and laziness at a highest level. Never finds the adress and never calls. When you come to local postal office eventuallyto collect a parcel. A lot of people are waiting and 1 out of 6 is working.

Absolute dogshite. My rear shock broke on my MTB, meaning I couldn't ride at all. I ordered one from Tuscany with Poste italiane, and it made its way through Germany (??) to France, where i was, 2 days late, just to be marked 'returned to sender'. The worst part is it was being delivered to a POST OFFICE, so its not like someone wasn't in. SLOW, LAZY, AVOID. Use DPD or UPS instead next time.

It was worst experience i had with any bank colsuntant in my life. If u need bank services, it is better avoid office in Napoli 3 ,Galleria umberto I. I did wanted make to the base bank account. It is special account that every bank must make even for foreigners not residents, asylum seekers, so every one who works legaly in eu can get his payment at account.Account that by EU and Italian law, it is needed only be legaly in EU country. Reservation , a apointment for this office in Napoli it did took 4 days of waiting. So i expected they will be ready, but they looked at me like i coming from different space when i showed them email with appointment details. I did knowed in that second , i will not maked it that day. Normaly it will be not any problem for me. But man who was the bank consultant, he starts to ask me for documents that are not need for this type of account and is against law to ask for them(he did wanted look at my job contract). He was not ready, so to get rid of me , he did asked me things that are necessary only for normal type of the bank account. He did started to be very arogant, so i walked away. I did wrote a complaint to a asgi(Associazione per gli Studi Giuridici sull'Immigrazione) and i taught they do this to immigrants regularly. Funny is that i am from Slovakia so EU country, with right to work and live in Italy, but becouse poste officer incopetency, i must go to court and sue poste do get my rights or make again appointment in different bank and maybe wait again 4 days or more to get payment for my work, becouse it is in Italy against law to get your payments for job in cash, when u work legally like me.