PostNord Oy Reviews 47,089

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant. Many people appreciate the timely and accurate deliveries, often noting that packages arrive in good condition and that communication about delivery times has significantly improved. However, some customers were dissatisfied with the delivery service, particularly regarding packages being rerouted to different, often more distant, pick-up points than initially selected. A few other people also felt that delivery times could be inconsistent, with some experiencing significant delays or a lack of notification about delivery status.

What people talk about most

Delivery service

People report ambiguous experiences with delivery service. Many customers express frustration with delayed... See more

Service

Users describe positive interactions with service. Many customers praise the quick, professional, and... See more

Location

Clients share ambiguous opinions on location. Many customers express frustration with packages being... See more

Product

Customers consistently note ambiguous experiences with product. Some reviewers report issues such as packages... See more

Staff

Customers had positive experiences with staff. Many reviewers praise the delivery drivers for being helpful,... See more

Based on these reviews

Rated 4 out of 5 stars

They have really improved their service, my early experiences with them were quite abysmal, but nowadays they are better than Posti.

Rated 4 out of 5 stars

The product came fast, sonfastvtgat I was not even inform about it. But doesn't matter it was at my door when I came home in the morning.

Company replied

Rated 5 out of 5 stars

The post point where my package was, is close to my house which made it very convenient. The delivery was very fast and I loved.. order was kept face and intact. The app was very easy to navigate plus... See more

Rated 5 out of 5 stars

The delivery staff is incredibly responsible, and I really like her. Waiting for my deliveries has become something I look forward to, because she is always on time and never late. She is careful, fri... See more

Company replied

Rated 3 out of 5 stars

The delivery was always timely and package arrived in good shape. However, in many cases where I selected the pick-up box option nearest to my house, it got changed severally and instead got delivered... See more

Rated 5 out of 5 stars

It is a wonderful company which could be trusted. They always inform in advance about delivery and deliver items in the indicated time frame. The delivery drivers are very professional, helpful, respe... See more

Company replied

Rated 5 out of 5 stars

when it comes to dropping the items, PostNord is quite fast and reliable. I applaud them on them. It is a different story for housedelivery though

Company replied

Rated 3 out of 5 stars

Arrived later then the expected date and didn't notify me via message or email when the package arrived at the service point.Anyway I am not mad 👍.

Company replied

Rated 5 out of 5 stars

Postnord is a reliable delivery company. Their app is very useful thanks to its tracking tool.

Rated 5 out of 5 stars

Excellent service. The driver messaged me by text and I went outside to the yard to collect from her. Kiitos.

Company replied

Rated 5 out of 5 stars

It was good experience as the pickup from nearest pickup point was really effortless and quick :)

Company replied

Rated 5 out of 5 stars

Easy at door step and in fraction of second just connect and click to open the box and collect the item.Very happy.Also good tracking of shipment.

Company replied

Rated 5 out of 5 stars

Quick shipment. I left a note for the delivery person that it is okay to leave the package next to the door, in it was left there.

Company replied

Rated 5 out of 5 stars

Smooth app functioning and smooth pickup from service point. Timely notifications sent.

Rated 2 out of 5 stars

Please ensure that parcels are delivered to the specified address, as selected and paid for. They should not be redirected to pick-up points. The home was occupied during the scheduled delivery time,... See more

Rated 2 out of 5 stars

Delivered to another pickup point almost 3 km from intended one. It is nonsense! There have been two deliveries from two different sources on two adjacent days. One delivery was made to the home ad... See more

Company replied

Rated 2 out of 5 stars

There is no text message that they are on your way to your house, suddenly you just hear the door bell. It will be better to inform the exact time then customers can be prepared.

Company replied

Rated 2 out of 5 stars

I have selected the closest place for delivery and I have like many delivery machines near my home. But still my packets are getting delived to the place where I have to walk for 30 mins. This is not... See more

Company replied

Rated 5 out of 5 stars

Very fast and convenient. easy to use app with notifications and directions to the delivery point

Company replied

Rated 4 out of 5 stars

one day delay with the delivery. Otherwise it’s all good

Rated 5 out of 5 stars

Fast shipping and the package was in perfect shape!

Company replied

Rated 3 out of 5 stars

I was away on a trip when my parcel arrived. I tried to share the parcel to my wife so she can pick it up on my behalf but she encountered issues and can't make her Postnord app to work to pick up my... See more

Rated 5 out of 5 stars

The company provides reliable shipping services with package arriving on time and in good condition.

Company replied

Rated 5 out of 5 stars

From being "the worst-shipping company in the Nordics" to one follow the best, PostNord has really turned things around the past 5+ years! Gone are the days of ghost delivery attempts, smashed packag... See more

Rated 5 out of 5 stars

Well done! Good service, nice staff and timetables working

Company replied

Rated 1 out of 5 stars

Parcel delivered to the otherside of the city to a parcel automat. Went there, automat broken. Customer service claims only option to redirect to a pick up location even further. This pick up will tak... See more

Rated 1 out of 5 stars

Absolutely horrible post service. ALOT of bad experiences. Small list of many bad things: 1. Sent a package 25km away from the original place. 2. 1 package took almost 2 months (Was su... See more

Rated 1 out of 5 stars

Simple deliveries take a very long time. Two days just to pick from source. Then five days to make th delivery. Even worse, they do their best not to be contacted by the customers. A very expensive ph... See more

Rated 1 out of 5 stars

Parcel delivered to pick up point, but no code sent so it could be picked up. no customer service and to chat you have to download their app and even in there you cant get the code. Chatbot completely... See more

Company replied

Rated 1 out of 5 stars

I got a message, that some problem had occured at delivering my parcel. Definitely not correct, I was on my property all day long, busy preparing firewood only few meters away from entrance. Besid... See more

Company replied

Rated 1 out of 5 stars

Package was delivered on time, but I was wrongly charged 300 SEK in import fees for an Amazon shipment that already had VAT paid via IOSS. Customer service has refused to refund the fees despite... See more


Company details

  1. Logistics Service
  2. Shipping Company

Information provided by various external sources

Logistiikka- ja kuljetuspalvelut yrityksille - PostNord.


Contact info

4.1

Great

TrustScore 4 out of 5

47K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 69% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

Crap

Crap. No customer service when you need it. Can’t call them. App asks for your CPR number even if you’re confirming with MitID. They sent a parcel back to a depo on Jutland instead of placing it in the agreed place or delivering it to the pickup point. Bring back the post offices!

January 6, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

From the worst logistics company in the Nordics to the best -- An amazing turnaround over the past 5+ years!

From being "the worst-shipping company in the Nordics" to one follow the best, PostNord has really turned things around the past 5+ years! Gone are the days of ghost delivery attempts, smashed packages and futile customer service. Over the past year, the company's communication has improved tremendously so you know when your shipment will arrive. You can provide door codes for the drivers which helps for a successful delivery. And packages have arrived in great shape. Keep up the great work!

December 29, 2025
Unprompted review
Rated 3 out of 5 stars

Very reliable parcel service

I was away on a trip when my parcel arrived. I tried to share the parcel to my wife so she can pick it up on my behalf but she encountered issues and can't make her Postnord app to work to pick up my parcel. At least I was able to come back home to pick it up myself.

December 29, 2025
Advertisement
Rated 1 out of 5 stars

Very less holding time.

Very less holding time.
Could not use others help to pick up the package. No possibility to extend the pickup deadline.
I was travelling for 10 days and my packages came during that period, I felt so helpless and bad that I almost couldn't stop the packages from returning back to the sender.

December 21, 2025
Rated 3 out of 5 stars

The delivery was always timely and…

The delivery was always timely and package arrived in good shape. However, in many cases where I selected the pick-up box option nearest to my house, it got changed severally and instead got delivered to a different pick-up point farther away from my house where I had to pick up at the cashier.

December 22, 2025
Advertisement
Rated 4 out of 5 stars

They have really improved

They have really improved their service, my early experiences with them were quite abysmal, but nowadays they are better than Posti.

October 9, 2025
Rated 1 out of 5 stars

I am very dissatisfied with the overall system

I am very dissatisfied with the services of PostNord.

After ordering a package through an external company (Temu), I never received the PIN code required to collect my parcel. I then installed the PostNord app and linked it to my phone number and email address, but once again I did not receive any additional information or access details.

Their customer service phone number does not accept international calls, which made it impossible for me to resolve the issue by phone. Even when I finally had the chance to speak with the courier in person, he was unable to help me, despite the fact that we were standing together in front of the parcel locker where my package was located.

Overall, the lack of communication, poor system integration, and limited customer support made this a very frustrating experience. I would not consider this service reliable, especially for international customers.

December 19, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Lost parcels

It is unbelievable in our business of 30 years this has never happened but now Postnord has lost 2 of our shipments! Not very eager to find out where the parcels might be or maybe stolen in their scanning points. Like I said this has never ever happened we do not trust Postnord at all !

December 1, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look