PostNord Sverige AB Reviews 

Postnord were gonna deliver me a PC. I postponed the date to the day after. Witch were a saturday. They didnt show up. Even tough Ive got message that the product was on the way. So i had to wait until monday to call them about it. Had to rebook to tuesday, finally it arrived and the pc was completly shattered inside the package.
Now i had to contact the suppliers and order a new one and order a pickup so i can send the broken pc back. Now they didnt show up on the date “AGAIN” called support and they said driver apperently completed the pickup. Now another date is set for pickup. SO UNPROFESSIONAL, worst company ive dealt with. Hire som proper workers and deal with peoples packages with SOME CARE.

Customer service is useful only in order to lose the patience. Their bot doesn't understand the questions, so can't give a solution. Have to watch the app in order to know if parcel arrived, because don't use advices. Employees are incompetent when not arrogant, they respond to you as if they are doing you a favor. If they lose a package ..... is lost. No search and no refunds. Never found such a poor mail service.

Delivered my package to wrong city. Paid extra to get package to where I live. Couple days after that they returned package to the sender.

Not even one star!

Postnord delivered a random parcel instead of mine. Mistakes can happen... I tried to reach them by email but they replied after 5 days that I had to use the chat or call them.

I found out that my parcel was sent back to another postnord storage, far away from were I live, so I tried the chat! They were EXTREMELY rude! All they would say was "I can't help you, you can pick it up yourself or try to call us" and they just left the conversation.

After that, I called them although I don't speak swedish so it was super challenging to manage to reach an agent. These people were very polite and they reassured me that my package would be delivered on the same day (according to the system)! BUT... IT DID NOT

I don't blame the employees, I blame the company! When you make a mistake, you have to know how to fix it rather than expecting the customer to solve it!

A worker wrote wrong adress on my paket then I forced to pay again send it back and ask reclaim for the wrong address written. It takes more than a month to get feedback back from them and after long email exchanges they agreed to pay back and requesting me my bank information. I gave all bank information and waited a week still the money is not shown up on my account. Horrible service

Took the day off work to receive my item, and then received a message to say delivery was attempted and they will now leave at a collection point. This is simply unacceptable. No attempt was made, and the postperson was lazy and wanted to drop it off at a collection point. This is not the first time this has happened

Last 3 deliveries I have put all the necessary info to the driver. Every single time the driver claims info is missing and does not deliver.

My first problem with these bone idle postmen was when they refused to deliver into my post box because it was 10cms to high, so I had to lower it. You see, your post box must be exactly 1 metre from the ground as the lazy, good for nothing postmen do not want to get out of their van but lean out the window from the driver's seat to drop a letter in your box. Parcels and boxes they are too lazy to deliver so they drop these at other locations. When you buy an item and ask for delivery to your house from a seller, the seller enters into a contract to deliver it to you. Likewise when the seller of the item pays Postnord to deliver it to you, it is another contract. However, Postnord constantly break these contracts and drop things at various drop of points. My drop of point is 23km from my house. So these clowns expect me to do a 46km round trip to pick up any parcel because they cannot be bothered to do their job. After Portugal, Sweden have one of the worst postal services I have ever used.

Postnord once again failed to deliver a package. They didn’t even bother trying. No use of the door intercom, no call to the provided number, nothing.

I worked from home just for this delivery, kept my eyes glued to the Postnord app, ready to receive the notice. It never came. At 12:16 the app said the package was out for delivery. At 12:20 I was told the delivery attempt had failed and it was sent back to the terminal. At 12:31 I got yet another useless notification that the driver’s attempt had “failed.”

At 12:40 I called customer support, after battling through their horrible phone chatbot. They couldn’t reroute the package back the same day, so now I either have to try again or go pick it up on the other side of town. Their conclusion? My Danish phone number somehow broke their notification system. Never been an issue before. But apparently, that’s “something to look out for.”

TL;DR: Postnord still sucks. Most alternatives are just as unimpressive. I dream of the day a drone just flies my package through the damn window.

It works well for packages delivered to service point, but Home delivery is not good. Customer service is not helpful, although that may be due to the way their systems are set up.

Now, Postnord website states that Home delivery takes 1-2 business days.
August 14 - postnord picks up the package from the sender, delivery is scheduled for next day 10:00-15:00
August 15, friday - no delivery attempt, no status update
August 16, saturday - package out for delivery, but not delivered yet agan
August 18, monday - I expected it to be delivered on this day at latest, according to their own time estimate on website, but package has no status updates since August 16. I contact customer support, and they tell me "it will most likely be delivered today or tomorrow". When I ask for more information than that, I get redirected to a different agent who just suggests to wait for a notification from them, and reschedule delivery when I get it. I mention that I expected it by end of day. Agent tells me that it's not possible to deliver it on the same day, as routes have already started. I say ok, but again ask for explanation why 1-2 business days estimate is not met and why it was not rescheduled automatically. The reply is "I would suggest you contact the sender if they had delivery promises made to you" and agent leaves the chat.
I ask where I can leave feedback for both delivery and customer support. I get redirected to yet another agent, who at the very least acknowledges the delay. But still they cannot help and I have to wait to even schedule a new delivery.
Oh and I cannot leave feedback to Postnord, it has to be done through sender.
Just terrible.

Awful customer support experience.

I can see the status of my shipment in the app but having received no updates in over 4 days I've opened a support ticket.

They asked for my full name, phone number, adress, the works even though I have that info already specified in the app and after providing said info, support agent JC ( Johan ) simply copy pasted the status from the app.

I asked why did they need all of that info if he was just going to give me a useless piece of info which I already knew. In a very non-professional tone he told me that they need said info to verify that they aren't sharing information with a 3rd party, even though it makes no sense since they shared NO information.

Then the agent simply left the chat, no good bye, nada.

One of the crappiest support agents I've ever encountered.

The package never arrived, $250 wasted. I will not use your services again!

I ordered an air purifier from Dyson and chose home delivery with PostNord. I booked a delivery date and time, thinking everything was sorted. But instead, I got a notification in the app saying the package had been “wrongly sorted.”

Okay, mistakes happen, but this has turned into a complete nightmare.

It’s now been over three days, and every single day I get multiple notifications that the package is being scanned at the same exact location. It’s like it’s stuck in a loop and no one is doing anything to fix it.

I contacted PostNord’s customer service (if you can even call it that) multiple times, hoping someone could step in and get things moving. But all I got were copy-paste responses and empty apologies. They just keep telling me to wait for the package to be sent back to the warehouse and re-shelved, but there’s no timeline, no explanation, nothing. Just “wait.”

I honestly feel like I’m talking to a wall. No one takes responsibility, no one offers a solution, and clearly no one cares about how frustrating this is for the customer. I’ve wasted time waiting at home, checking the app, and chasing a package that’s apparently going in circles.

This is hands down one of the worst delivery experiences I’ve ever had. If I had the option, I’d never use PostNord again. Completely unreliable and infuriating.

absolute weasels clearly everytime I put in my doorcode, and all info to get in on invoice too. This time they made a fast call hung up, which I could not call back, most times no call, just lost money by using the home delivery "i could not get in" then why did you ask that info in the app, you got the doorcode, I am on the door info too, and other times I go down and you had the key to my mailbox and put in the package in the box, but now u can not even get in, even with the info to get me to buzz u in. If i get my money back and you adjust the drivers cutting corners i will change this otherwise you do not deserve business.

I received a notice that a package arrived for me to pick up from the post office. After about two days, I went the post office, but the unsympathetic employee told me that it wasn’t there and that I should keep checking back. I then received a reminder to pick up the package a few days later, so I went immediately to pick it up. Again, another unsympathetic employee told me it was not there and would not help me further. All they would tell me was that there was something wrong with the system. I called customer service and could not get a real person to speak with me. Not only did the employees refuse to help beyond looking at their screen, there was never an apology about the situation. I do not know how to resolve the situation, as no one is willing to help be beyond looking at their screens. A simple apology would at least make me feel a bit better about the situation.

Postnord needs to train their staff to have better empathy and actually help with problems rather than leaving the customer helpless, with absolutely no accountability on Postnord’s end. They also obviously have problems with their system, as their employees keep telling me without offering to help.

It isn’t for no reason that PostNord being dog awful is general knowledge. They genuinely do whatever they want without caring, because they cannot be sanctioned.

They just don’t deliver your packages because they don’t feel like it and they are rude and disrespectful.

There are no facilities to pick up packages around you if they get delivered to their warehouse, instead of a pickup point. You HAVE to know where to go, to their industrial warehouse, how to get in, who to talk to, you are on your own.

Avoid them like the plague. Worse than any other country.

Okay, if you chose pick up point, if you want your parcel home chose ANY OTHER company, iv never managed to have them delivered home. Pretty sure they dont bother too and just drop the packages to agents, they dont even try calling you. One time they wrote to me "the gate was locked" there was no gate it was a house so I know they lied

Very bad experience with Postnord. They send me information that yesterday will deliver my things. Yesterday they sent me sms that my deliveries will not be done, no reason provided. Today they sent me the deliveries to a pick up point. They are 20 kg, I don't have a car and can't take them from there. I was talking with 2 agents which interrupted the chat and advised me to call on the phone. When I am calling nobody picks the phone... terrible...

From Denmark to Slovakia came in 4 days which is pretty decent time. But once in country of reciver it such pain to get more info about package place. They just told its going to be transferred to some office or pick out box like AlzaBox in Slovakia. Such a service I see as disrespect to customers. 5€ for 0,6kg box is wild job cuh.

They sell digital stamps what dont work,DONT BUY DIGITAL STAMP from that cheeting company
They will lie here with some answer, don't trust them, they lie, steal and cheat, they NEVER return money for lost or damaged items
Sand packages with Schenker not with that cheeting company