Very helpful, professional and friendly customer service! I always feel like I'm their most valued customer when I walk in the door. They all know me by name and greet me with a smile. I couldn't imag... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Professional, reliable, and very coustmers friendly. Never seen service provider like their team. Good for mail if you locate overseas they match price send packages fast with best prices, been with t... See more
Post Scan Mail is very fortunate to have Alpha Mailbox as their local business partner. They are very professional and offer all the extra services (notary, mail forwarding, etc) that i need. As far... See more
I've been very satisfied since day one! PostScan is the BEST mail forwarding service I've ever used. When mail arrives, I'm always promptly notified. If I ask for a scan, it's usually done the same da... See more
Company details
- #143 of 247 best companies in Business to Business Service
- #11 of 25 best companies in Business Administration Service
- #15 of 31 best companies in Information Service
- #1 of 10 best companies in Shipping and Mailing Service
- #6 of 16 best companies in Shipping Service
Written by the company
PostScan Mail is a virtual mailbox and mail management service that allows individuals and businesses to access and manage their postal mail online from anywhere in the world. Instead of receiving physical mail at your home or office, your mail is securely received at one of our facilities, scanned, and uploaded to your digital mailbox for easy access. You can view, forward, store, or securely shred your mail with just a few clicks. Whether you're a business owner, remote worker, or traveler, PostScan Mail provides a flexible and convenient way to stay on top of your mail without being tied to a physical location. Businesses can also use PostScan Mail as a professional mailing address and streamline operations with our mailroom automation solutions. Trusted by thousands of customers, PostScan Mail combines convenience, security, and reliability for modern mail management.
Secure, Reliable Mail Management
Trusted by Thousands of Customers
PostScan Mail provides a secure and reliable way to manage your mail online. Our platform uses encryption and secure handling protocols to protect your personal information and scanned mail data. Whether you're managing personal or business mail, you can access your mailbox anytime from anywhere. With dedicated support and a platform trusted by thousands, you can rely on PostScan Mail for convenient and dependable mail management.
Contact info
1950 W Corporate Way, 92801, Anaheim, United States
- 1 (800) 624-5866
- support@postscanmail.com
- postscanmail.com
4.6
Excellent
1K reviews
Replied to 93% of negative reviews
Typically replies within 24 hours
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Quick in and out
Fast notifications about mail received and quick turn around to get the mail forwarded. Also, online user interface is easy to use.
May 6, 2026
Professional
Professional, friendly, quick at scanning packages for pick up, great customer service.
May 5, 2026
Service changes addresses without notifying client
Post Scan mail closed the office without notifying us a couple years ago - we most likely lost donations because of it. Recently they moved our PMB again without notifying us. This time at least it went to the same building and seems to mostly be getting to the new box but we were disappointed not to be notified. Also, it can take a long time to get an item scanned after requesting a scan.
May 6, 2026
Reply from PostScan Mail
Hi Elizabeth, thank you for taking the time to share your experience. We sincerely apologize for the disruptions caused by the PMB changes — first and foremost for the office closure that happened without proper notice, and we truly understand how impactful that must have been for an organization that relies on donations. Having to update your address is never a small task, and for a nonprofit, an unexpected change like that can have real consequences. We're sorry we fell short.
We also hear your frustration regarding the more recent move and the delays in receiving scanned items. You deserve better communication and faster service, and we take that seriously.
We have reached out to you directly to discuss some solutions that we hope will provide you with a more stable, long-term mailing address so that you won't have to worry about disruptions like this again. We genuinely value your business and want to make this right.
The service is easy to use and helpful…
The service is easy to use and helpful but multiple times we have requested shipping or shredding services that we were billed for but we're not completed.
May 6, 2026
Reply from PostScan Mail
Thank you for taking the time to share your feedback, and we're glad to hear you've found the service easy to use overall.
We sincerely apologize for the frustrating experience with your shipping and shredding requests. Being billed for services that weren't completed is absolutely not the standard we hold ourselves to, and we understand how disappointing that must have been.
I have reached out to you directly to gather more details and ensure this is made right. Your satisfaction is very important to us, and we're committed to making sure your experience going forward reflects the quality of service you deserve.
Thank you for giving us the opportunity to address this.
Professional
Professional, reliable, and very coustmers friendly. Never seen service provider like their team. Good for mail if you locate overseas they match price send packages fast with best prices, been with them since 2019.
May 4, 2026
PostScan Mail is highly professional
PostScan Mail is highly professional, operates with integrity, and consistently follows a reliable, business-minded approach.
M. Yates
May 5, 2026
Overall, very happy
This company has been helpful for by business needs. The services have remained professional and reliable. I find good value in my subscription service.
May 6, 2026
The BEST Mail Forwarding Service
I've been very satisfied since day one! PostScan is the BEST mail forwarding service I've ever used. When mail arrives, I'm always promptly notified. If I ask for a scan, it's usually done the same day or early the following day. If I ask for forwarding it is usually sent within hours. Best of all, nothing has ever been "lost" as with other services I've used. The staff is always helpful and ready to answer any questions I might have.
May 6, 2026
Good service
Good service, reasonable price.
Attention to detail is not always 100% (once not getting an alert about new mail, once scanning the wrong letter).
But overall a good solution.
May 5, 2026
Excellent company
Been with them for many years. Very efficient, not overpriced. Good customer service.
May 3, 2026
She wouldn't give me a detailed…
She wouldn't give me a detailed accounting of my bill. She repeatedly quoted canned responses to not answering the question I was asking.
May 5, 2026
Reply from PostScan Mail
Thank you for your feedback. We're sorry to hear your experience left you feeling unheard. We have reached out to you directly with instructions on how to access a detailed view of your charges.
We're committed to keeping our pricing fair and transparent, and we regret that wasn't made clear during your interaction. Please don't hesitate to reach out to our customer service team — we're happy to walk you through anything.
It delivers on everything that was…
It delivers on everything that was promised from informing as soon as a mail is received to fast scans of those mails.
May 5, 2026
I needed to reopen my account and…
I needed to reopen my account and emailed postscan. I got a response from Jacklyn right away and she reinstated my account pronto!
May 5, 2026
The Great Biased Company
At the time of signing up, it was clearly stated that there would be no subscription fee for California-based addresses. However, I have now noticed that fees are being deducted from my account despite this understanding.
To better understand the situation, I spoke with several peers and colleagues who are also based in California and use your service. They confirmed that they are not being charged any subscription fees. This inconsistency is concerning and gives the impression that my account may be treated differently without a clear explanation.
I kindly request a detailed clarification on the following:
Why are subscription fees being applied to my account
The specific terms or conditions that justify these charges
May 5, 2026
Reply from PostScan Mail
Thank you for sharing your feedback. We take all customer concerns seriously and want to address this transparently.
PostScan Mail does not offer free plans for any location — including California — nor have we ever advertised or promoted a subscription-free option for any region. Our plans and pricing are clearly outlined on our website and apply equally to all customers regardless of their location.
We understand you may have spoken with others who believe they are not being charged, but we can assure you that all active PostScan Mail accounts are on a paid plan. It's possible there may be some confusion with another virtual mail service provider that does offer location-based or promotional free tiers — however, that is not a pricing structure we offer.
They never lose your mail
They never lose your mail. Customer service is quick. The website is a little hinky with the open and scan feature and using the check box. The sequence of clicks needs to be changed. It is non intuitive. You click the box first- then open and scan but subsequent box checks are lost.
May 4, 2026
Notifications of mail receipts are…
Notifications of mail receipts are timely. The staff at the Belleville 48111 location (MailCenterOne) are very courtesy and respectful.
May 3, 2026
In the early part of my experience it…
In the early part of my experience it was great! I could go and retrieve my mail at any time and then I moved to the George Liles location in Concord and now I have to schedule pick-ups which is very annoying because it's an extra step in the life of a small business owner.
May 5, 2026
The site I work with has provided…
The site I work with has provided excellent customer service! Thank you!
May 4, 2026
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