Very helpful, professional and friendly customer service! I always feel like I'm their most valued customer when I walk in the door. They all know me by name and greet me with a smile. I couldn't imag... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Professional, reliable, and very coustmers friendly. Never seen service provider like their team. Good for mail if you locate overseas they match price send packages fast with best prices, been with t... See more
Post Scan Mail is very fortunate to have Alpha Mailbox as their local business partner. They are very professional and offer all the extra services (notary, mail forwarding, etc) that i need. As far... See more
I've been very satisfied since day one! PostScan is the BEST mail forwarding service I've ever used. When mail arrives, I'm always promptly notified. If I ask for a scan, it's usually done the same da... See more
Company details
- #143 of 247 best companies in Business to Business Service
- #11 of 25 best companies in Business Administration Service
- #15 of 31 best companies in Information Service
- #1 of 10 best companies in Shipping and Mailing Service
- #6 of 16 best companies in Shipping Service
Written by the company
PostScan Mail is a virtual mailbox and mail management service that allows individuals and businesses to access and manage their postal mail online from anywhere in the world. Instead of receiving physical mail at your home or office, your mail is securely received at one of our facilities, scanned, and uploaded to your digital mailbox for easy access. You can view, forward, store, or securely shred your mail with just a few clicks. Whether you're a business owner, remote worker, or traveler, PostScan Mail provides a flexible and convenient way to stay on top of your mail without being tied to a physical location. Businesses can also use PostScan Mail as a professional mailing address and streamline operations with our mailroom automation solutions. Trusted by thousands of customers, PostScan Mail combines convenience, security, and reliability for modern mail management.
Secure, Reliable Mail Management
Trusted by Thousands of Customers
PostScan Mail provides a secure and reliable way to manage your mail online. Our platform uses encryption and secure handling protocols to protect your personal information and scanned mail data. Whether you're managing personal or business mail, you can access your mailbox anytime from anywhere. With dedicated support and a platform trusted by thousands, you can rely on PostScan Mail for convenient and dependable mail management.
Contact info
1950 W Corporate Way, 92801, Anaheim, United States
- 1 (800) 624-5866
- support@postscanmail.com
- postscanmail.com
4.6
Excellent
1K reviews
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very professional and efficient.
Very professional and efficient. All my mail is handled promptly and honestly which I appreciate.
May 3, 2026
Multiple addresses
I was confused on how to set up multiple address and was quickly helped to resolve my issue.
May 1, 2026
They do what they say they will do
April 30, 2026
A Well-Deserved A Rating
Postscanmail is without question a fantastic resource. I rely on their service to receive very important mailings and they have never let me down. Their operation is very smooth and I have had only positive experiences with their services and their staff. In the event that I have an inquiry, their staff is very quick with their response and their response is always right on point. I’m happy to take the time to give this review because they deserve it. I give them an A rating across the board.
April 30, 2026
Amazing Customer Service
PostMailScan made the entire application and setup process smooth from start to finish. They guided me every step of the way and were always responsive—honestly couldn’t ask for better turnaround times. Everything was handled quickly, clearly, and professionally. Highly recommend.
April 30, 2026
I had a wonderful experience thanks to…
I had a wonderful experience thanks to their amazing service. The customer service was very well-organized and helpful. I’m definitely coming back again!
April 22, 2026
My experience has been very positive
My experience has been very positive. The team at PostScan are very professional. I highly recommend this service.
April 23, 2026
Good customer service
I've used this service for years. It's been really helpful for me because I often spends extended time away from home. I am guessing that a recent update on their side changed my account settings which changed the way I was receiving the scan of my mail. When I brought the issue to their attention, it was corrected within 12 hours.
April 23, 2026
Friendly and Highly Capable Staff
Jennifer Bryant made it possible for me to come in and get my USPS form notarized and pick up my mail personally. I got a lot of further help from a man who I believe is named Victor Aldana or something similar. He was, like Jennifer, exceptionally nice and helpful. I have trouble with technology (since I'm OLD) and they made it easy for me and even fun, which is saying a lot.
April 21, 2026
Jaclynn Penich was vey helpful with a…
Jaclynn Penich was vey helpful with a problem. Also very friendly. Will continue to use this service!
April 22, 2026
Outstanding! Customer Service Meeka
Meeka, was extremely professional, knowledgeable, informative, and dedicated to my requests. I appreciate your follow through Meeka! Outstanding customer service.
April 17, 2026
Unprompted review
They do a great job
They do a great job, customer service always responds to questions and gets things done.
April 17, 2026
Don't forget forwarding insurance!
PLEASE DEAR LORD GET ADDED INSURANCE!
I had a package sent to my PostScan Mail address and it was forwarded to me. When I forwarded it, the package was, I think, stolen by someone who works at UPS. After a long process, PostScan Mail did right by me, and I am grateful.
When forwarding, you do need to get additional insurance which I painfully learned. PostScan Mail does need to amend that process to be more clear on the checkout page.
Thank you to the team, Kathleen, Stephen and Kristin were professional and I am sorry for the experience.
April 16, 2026
Unprompted review
Reply from PostScan Mail
Thank you for your feedback. We understand how concerning it is when a high-value shipment does not arrive as expected, and we appreciate the opportunity to clarify the situation.
Will, we understand how frustrating this situation is, and we want to address your concerns directly and transparently.
Your package was successfully processed at our New York location and handed off to the carrier without issue. Once a shipment is accepted by the carrier, the transportation and delivery are handled by them, and delays or losses in transit are outside of our direct control. That said, we do not step away from the situation—we’ve already filed a claim with the carrier and are actively working to locate your package and resolve this matter.
Regarding insurance, customers have full control over how they choose to ship their items. We offer multiple options, including adding insurance coverage or arranging local pickup for a more secure handoff. While insurance is optional, we strongly encourage it for high-value shipments. Our support team is available with live agents (no automated menus) to help customers understand these options before shipping so they can make informed decisions.
We also take your feedback about the local office seriously. Commenting on package contents is not aligned with our service standards, and we are addressing this directly with the location.
Our goal is to get your package located and this issue resolved. We will continue to keep you updated as soon as we receive new information from the carrier.
They are super helpful.
April 20, 2026
A+ for customer service
A+ for customer service, Sandra was super helpful and took time to answer all of my questions. It's been a while since a had that level of customer service.
Thanks again
April 17, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.