Pott Candles Reviews 

447
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 273 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the wonderful products, beautiful designs, and very smooth ordering process. People regularly state that online purchases always arrive promptly and are securely packaged in protective, eco-friendly materials. Buyers are thoroughly impressed by the attractive pottery containers and the wonderful, natural fragrances that create a pleasant atmosphere at home. However, some people mentioned that a few specific candles suffered from uneven burning or problematic pooling wax issues during use. Others also noted that certain fragrance options felt a bit disappointing or much weaker than expected once finally lit.

What people talk about most

Quality

Customers consistently note positive experiences with quality, frequently praising the beautiful handmade... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting that items arrive quickly and... See more

Order

Users describe positive interactions with order, highlighting how placing an order is super easy and products... See more

Customer service

People report positive experiences with customer service, noting that the team is responsive, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been seeing Pott Candles among many other candle makers in my Facebook feed for several months now. I used to be a big Yankee Candle fan, but I think not only have they priced themselves to... See more

Rated 5 out of 5 stars

Just received my first Pott candle, in the Noël scent with dark green Holly pot. The fragrance is beautiful and I can’t wait to light it nearer Christmas. The quality of the pott and the match Pott i... See more

Rated 5 out of 5 stars

I love this little candle company! After being gifted a Pott candle & match set for Christmas and absolutely falling in love with the scent (the fig one, it’s insane), I decided to sign up to a rollin... See more

Company replied

Rated 5 out of 5 stars

I love these candles! I have several around the house now. The hand made pots are beautiful in their own right and the candles smell gorgeous, natural and light with no artificial tang like so many.... See more

Company replied



4.5

Excellent

TrustScore 4.5 out of 5

447 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 34% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(447)

276 reviews in the last 12 months

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Rated 5 out of 5 stars

My Isle of Wight tomato pott

My Isle of Wight tomato pott, candle and match pott arrived yesterday and I absolutely love it, the colour, smell, I'm so chuffed with it. I got the refil in tropic and cook and the smell is divine. Loved the concept and the product.

September 27, 2026
Unprompted review
Rated 5 out of 5 stars

Love the Cook candle

Love the Cook candle - great
fresh minty scent that really does get rid of those lingering cooking smells.
Worth waiting for it to come back into stock - this is the second time I’ve ordered it.

September 26, 2026
Unprompted review
Rated 1 out of 5 stars

No smell

The oud candle is the most disappointing candle I’ve ever bought from Pott.
I lit the grand candle this evening for the first time and having burned it for the last five hours I still can’t smell it !!
I feel it’s been a complete waste of money ☹️

August 29, 2026
Rated 2 out of 5 stars

A scented candle with no scent

I love the idea of a refillable candle and my first order arrived promptly and was nicely packaged. The problem is that the candle has virtually no scent — which is the opposite how it is marketed. My husband actually said ‘oh, you’ve bought an unscented candle’.
I have subscribed to the monthly refill scheme and will give Pott Candles another chance but if the next candle is similarly scent-free, I’ll cancel my subscription.

September 15, 2026
Rated 2 out of 5 stars

I was very excited about the prospect…

I was very excited about the prospect of having one of these candles, but the excitement was short lived. Even though the dimensions are in the description, the 4 wick (called large) candle is actually much smaller than I expected. The pot is ok but nothing special and the candle is burning quickly, but twice I’ve had to rescue the wicks from curling into the wax. The scent (orange) is OK but not as fresh smelling as I was expecting, and overall, I think poor value for the £89 spent. Very disappointed.

September 21, 2026
Unprompted review
Rated 5 out of 5 stars

What a company the candles are amazing…

What a company the candles are amazing and last and the potts are truly amazing and look stylish in any room when the candle is lit even for a few hours the smell is divine.
We had an issue with an order and the team went above and beyond to get the issue sorted.

Thanks again for such amazing products and service.

September 14, 2026
Rated 5 out of 5 stars

Perfect treat..

Perfect treat....The delivery and packaging was really lovely, the smells and the pots are perfect and i couldnt but order more. I would recommend this to all my friends.

September 14, 2026
Rated 2 out of 5 stars

Actually I am quite disappointed

Actually I am quite disappointed. The 4 wick candle has not burnt evenly and I now have half the candle with wicks I I’ll have to dig out. I am not sure they are worth the money or the hype. The product hasn’t lived up to my expectations.

September 14, 2026
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, very pleased with all the help and support given. The tomato candle has a gorgeous aroma.

September 15, 2026
Unprompted review
Pott Candles logo

Reply from Pott Candles

Thank you so much and so glad that you are enjoying the tomato vine refillable candle!

Rated 5 out of 5 stars

Smelts so good

Smelts so good, arrives in great condition

September 7, 2026
Pott Candles logo

Reply from Pott Candles

So glad to hear you are enjoying our refillable candles and thank you so much for taking the time to leave a review!

Rated 5 out of 5 stars

Lovely product and prompt arrival

Lovely product and prompt arrival

September 2, 2026
Pott Candles logo

Reply from Pott Candles

Thank you so much - so glad to hear you are enjoying our refillable candles and they have arrived with you promptly!

Rated 2 out of 5 stars

Hate to say it

Hate to say it, but £20 for a tiny pot and no candle is way too much.

September 3, 2026
Pott Candles logo

Reply from Pott Candles

Thank you so much for your order and feedback. The Pott is handmade in the UK by a skilled artisan and can be kept and refilled for life - we try to price fairly based on the craftmanship of each piece and we hope it will last you for a really long time. Once again, thank you for your order and I hope that you will enjoy lots of the scents we have on offer to fill the Pott with

Rated 3 out of 5 stars

The candles are smaller than it looked…

The candles are smaller than it looked like on the illustration so wish I’d gone for standard size. But fragrance is lovely

September 2, 2026
Pott Candles logo

Reply from Pott Candles

Thank you so much for your feedback it is really valuable. We will aim to make the sizing more discoverable on site. Really glad to hear you are enjoying the fragrance and hope you enjoy lots more to come too!

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