This company sell beautifully made swimwear with exact bra size fittings. I’ve bought a few things from them now and have been really impressed. Plus they dealt with a small issue swiftly politely and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great help from Statia on customer services. Had ordered an item , which took longer than expected , and when it arrived the package was damaged and the goods faulty. Contacted Pour Moi with photo evi... See more
Company replied
I had just received an order and there was a slight problem with one of the bras I ordered. The customer service via online chat was absolutely first class and the issue was sorted for me within minut... See more
Company replied
I love PourMoi products and have purchased from them for many years. I recently had an issue with a faulty item (for this first time ever). I literally have never had such a positive experience from... See more
Company replied
Company details
Information provided by various external sources
Pour Moi offer beautiful, sophisticated lingerie, swimwear and nightwear in a wide range of styles, colours and sizes available to order online and delivered to your door.
Contact info
United Kingdom
- pourmoi.co.uk
4.3
Excellent
710 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I made a purchase but missed my discount!
I made a purchase but missed the discount code box and I was helped immediately by email. The process of buying the items and the help given after purchase was amazing. I don't think I have had such fast service anywhere! Thank you Pour Moi sales and customer service teams!
May 27, 2026
Unprompted review
Reply from Pourmoi
Hi Shelley, thank you so much for taking the time to leave us a 5* review! Feedback like yours makes our day, it's so lovely to hear you are impressed with our customer service - we'll be sure to pass your comments onto the team! We hope to see you again soon :) Best wishes, Pour Moi x
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Really helpful team
Really helpful team! My PayPal picked up a random address from an unrelated previous click and collect - emailed the sales address and they’d sorted it to my correct address within minutes! Thank you
May 27, 2026
Unprompted review
Reply from Pourmoi
Hi Zara, thank you so much for taking the time to leave us a 5* review! I'll make sure to pass your kind words onto our lovely Customer Services team :) We hope you love your order! Best wishes, Pour Moi x
Excellent customer service
I ordered 2 bikinis - both lovely. Lovely colours and excellent quality.
The customer service was outstanding as I had a discount voucher which I forgot to apply when ordering, and Sam at Customer Service applied the discount retrospectively for me.
May 26, 2026
Unprompted review
Reply from Pourmoi
Hi Joanna, thank you so much for taking the time to leave us a 5* review! Feedback like yours makes our day - we're so pleased to hear you're happy with our products and service :) I'll make sure to pass your kind words onto Sam in the Customer Service team. We hope to see you again soon! Best wishes, Pour Moi x
Great company
Great company, great customer service/experience. The quality is good the sizing is just right. I will be ordering again.
May 26, 2026
Unprompted review
Reply from Pourmoi
Hi Phoebe, thank you so much for taking the time to leave us a 5* review! We're so pleased to hear you're happy with our products and service, and it's lovely to hear that you found the sizing just right - it's what we're all about! We hope to see you again soon :) Best wishes, Pour Moi x
Beautiful swimsuit 🩱
The order process was smooth and easy shipping was quick of course there were a few hiccups with the US Postal service but that's not your fault. Lastly the product is absolutely at ot fit like a glove. Placing a new order soon.
May 22, 2026
Unprompted review
Reply from Pourmoi
Hi there, thank you so much for taking the time to leave us a 5* review! We are so pleased to hear you're happy with your order and appreciate your understanding for any postal delays or issues. We hope to see you again soon! Best wishes, Pour Moi x
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I have just found this company and am…
I have just found this company and am so impressed with the quality and speed of delivery. Having recovered from cancer I needed to find good support bras which are also pretty loved the Sophie bras an d the swimsuit are lovely style and quality definitely recommend and will be shopping with them again
May 18, 2026
Unprompted review
Reply from Pourmoi
Hi Kathleen, thank you so much for taking the time to leave us a 5* review! As a first time customer it's so lovely to hear you are pleased with our products and service - feedback like yours makes our day! We hope to see you again soon :) Best wishes, Pour Moi x
UNDERWEAR ORDER
Received the wrong colour that was ordered prompt service receiving the correct ones. Only complaint I have is sometimes we need an urgent order for a customer but not willing to despatch even tho we offer to pay the postage
May 19, 2026
Unprompted review
Reply from Pourmoi
Good afternoon, thank you for taking the time to leave us a 5* review! It's lovely to hear you're happy with our service, I'll make sure to pass your comments onto the team! Regarding the faster dispatch, we would love to learn more about this to see if we can improve in future. Please contact us on sales@pourmoi.co.uk with your details and we'd be very happy to look into it for you :) Many thanks, Pour Moi x
The very friendly Customer Service team…
The very friendly Customer Service team dealt with a postal problem quickly and efficiently and I received my lovely bikini in good time to take away on holiday.
May 15, 2026
Unprompted review
Reply from Pourmoi
Hi Lucy, thank you so much for taking the time to leave us a 5* review! We're so pleased to hear you're happy with the service and products, we'll be sure to pass this on to our lovely Customer Service team! We hope to see you again soon :) Best wishes, Pour Moi x
Great quality goods
I have purchased several times from Pour Moi.
I love their products and am always satisfied.
They are also very helpful
May 18, 2026
Unprompted review
Reply from Pourmoi
Hi Suzanne, thank you so much for taking the time to leave us a 5* review! We're so pleased to hear you love our products and service, we'll be sure to pass your feedback onto the team! Hope to see you again soon :) Best wishes, Pour Moi x
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A very positive experience with excellent customer service
I recently made my first purchase on the Pour Moi website, drawn to the beautiful fabrics and range of styles of swimsuit. Unfortunately, that particular style didn't work for my body shape/size ~ it was a bit too long and the cup size was small. Looking to make a better choice, I was delighted to find that I could speak to a real person to discuss my needs and she was extremely helpful. I also discussed my concerns about returning the first purchase and was talked through the process. When I did access the returns site, it was extremely easy to use. Everything about my experience was positive and I now have a beautiful, different style swimsuit which fits well.
May 6, 2026
Unprompted review
Reply from Pourmoi
Hi there, thank you so much for taking the time to leave us a 5* review! It's so lovely to hear you had such a positive experience with us and that you were able to find a swimsuit that is perfect for you! I'll make sure your feedback is passed on to our lovely Customer Services team. Hope to see you again soon! Best wishes, Pour Moi x
An issue with my order (my error) was…
An issue with my order (my error) was responded to and corrected quickly and my order has just arrived and I'm delighted with the quality. So easy.
May 5, 2026
Unprompted review
Reply from Pourmoi
Hi there, thank you so much for taking the time to leave us a 5* review! It's lovely to hear you're happy with our products and services, and we hope to see you again soon! Best wishes, Pour Moi x
I have been a good customer for this…
I have been a good customer for this brand for years. However in the last order due to a shipping mistake they cannot help and now im £59 out of pocket and no item received. Im sorry but i won't be buying from you ever again if this is the way you treat good customers.
April 30, 2026
Unprompted review
Reply from Pourmoi
Hi Eunice, we’re sorry to hear you’re disappointed, especially as a returning customer. We truly value your continued support and thank you for your recent order.
After reviewing your order, it was dispatched to the delivery address provided at checkout (the one saved to your Pour Moi account at the time of purchase). I can see that we didn’t receive any request to amend the details before dispatch, and by the time we were contacted the parcel had already been delivered to that original address.
As a result, we’re unable to resend the item or offer a refund. For security reasons, orders can only be processed based on the information provided at the time of purchase, and the onus is on the customer to provide us with the correct shipping details. Accordingly it’s important that all delivery details are checked carefully at checkout, as we’re unable to make changes once an order has been processed and shipped.
We hope you’re able to retrieve the parcel from the delivery address and that you’ll consider us again in the future.
Kind regards, Pour Moi
I had a problem with PourMoi website…
I had a problem with PourMoi website not delivering to Jersey, which they had previously done. Sam in Customer Services was very responsive and helpful and my order was successfully placed within a couple of hours.
April 30, 2026
Unprompted review
Reply from Pourmoi
Hi Helen, thank you so much for your 5* review, we're so pleased we were able to get this sorted for you - I will make sure to pass your comments on to Sam in the Customer Service team. We hope you love your order once it arrives with you! Best wishes, Pour Moi x
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Great customer service
Fantastic selection of swimsuits. Very happy with my purchase. Fast delivery, great quality and price. I needed to exchange and Hillary and Sam couldn’t have been more helpful. 5 star customer service from me. So lovely to find a telephone number, call it and get an understanding person on the other end!! Well done, will definitely buy again from you. Thank you, Joanna.
April 29, 2026
Unprompted review
Reply from Pourmoi
Hi Joanna, thank you so much for taking the time to leave us a 5* review! We're so pleased to happy with our products, delivery and customer service - I will make sure to pass on your comments to the team! We hope to see you again soon :) Best wishes, Pour Moi x
Brilliant customer service
I had just received an order and there was a slight problem with one of the bras I ordered. The customer service via online chat was absolutely first class and the issue was sorted for me within minutes and a replacement bra arrived the next day. Absolutely love the Atelier Lace High Apex Lightly Padded Underwired Bra I ordered. A bit more than I would normally spend BUT well worth it. I love it so much I have ordered two more in different colours ❤️ I definitely recommend this company 👍
April 27, 2026
Unprompted review
Reply from Pourmoi
Hi Jane, thank you so much for taking the time to leave us a 5* review! It's so lovely to hear you're happy with our customer service and that you love the products as much as we do! Your feedback means the world to us :) We hope to see you again soon! Best wishes, Pour Moi x
I’ve order a few times and have been…
I’ve order a few times and have been impressed with quality and pricing.
I needed to change the address on an order and it was promptly dealt with! Thank, Sam! 😊
April 28, 2026
Unprompted review
Reply from Pourmoi
Hi Leigh, thank you so much for taking the time to leave us a 5* review! We're so pleased to hear you're happy with our products and service, I'll be sure to pass on your thanks to Sam! We hope to see you again soon :) Best wishes, Pour Moi x
Pour moi always have a wide and varied…
Pour moi always have a wide and varied range of swimwear and lingerie. I buy often from Pour moi and have never been disappointed. They have a wide range of sizes which is great and the quality of items is always exceptional. When I have had to contact customer services, e.g. regarding a rogue link to a page, the service has been excellent. Sam was swift, helpful and went over and above expectations when helping with my query. I would highly recommend PM for all your holiday and lingerie needs. Always extremely happy with my purchase - both in quality and price!!
April 28, 2026
Unprompted review
Reply from Pourmoi
Hi Amanda, thank you so much for your 5* review! We're so pleased to hear you're happy with our product, size range and services. We really appreciate your feedback, and I'll be sure to pass your comments on to Sam in our customer service team :) We hope to see you again soon! Best wishes, Pour Moi x
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Top Notch Customer Service
Absolutely first class customer service from customer representative Sam. Professional efficient and friendly. A great ambassador for this company. Would certainly encourage me to shop with them again.
April 27, 2026
Unprompted review
Reply from Pourmoi
Hi Mary, thank you so much for your 5* review! Your feedback means the world to us :) I'll be sure to pass your kind comments onto Sam, she is certainly an asset to the team and company! Best wishes, Pour Moi x
The sales assistant could not have done…
The sales assistant Megan could not have done any more for me, being a large curvy girl myself. And she was very young so I did not expect the level of service that I recieved but she was very helpful bringing me sizes and different shapes then making me feel more than ok in them .Great experience.
April 18, 2026
Unprompted review
Reply from Pourmoi
Hi Gilly, thanks so much for taking the time to leave us a 5* review! I will be sure to pass your comments on to the team :) We hope to see you again soon! Best wishes, Pour Moi x
Surprised & Delighted Canadian
I live in Western Canada… my first purchase was with a little trepidation. I could not have been more surprised & delighted with the terrific service, the swift delivery and the beautiful bathing suit. Pour moi is now my go-to for bathing suits. I have purchased several more suits & continue to be amazed & delighted by the swift delivery & beautiful suits. Thank you to all the staff!
April 20, 2026
Unprompted review
Reply from Pourmoi
Hi there, thank you so much for taking the time to leave us a 5* review! We're so pleased to hear you're delighted with our service, delivery and products, your feedback means so much! I'll be sure to pass your comments onto the team :) We hope to see you again soon! Best wishes, Pour Moi x
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