Pourmoi Reviews 

713
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and beautiful design of their lingerie and swimwear, often highlighting the perfect fit and wide range of available sizes and styles. People frequently commend the exceptional customer service, describing staff as incredibly helpful, knowledgeable, and efficient in resolving issues swiftly and politely, leading to many positive purchase experiences. However, some customers also noted occasional product quality issues, such as items fading after limited use, developing small tears, or arriving with manufacturing faults. A few other people also felt that sizing could be inconsistent, with some items not matching standard measurements or having varying cup sizes within the same order. Additionally, a small portion of people experienced unhelpful customer service, reporting difficulties in resolving parcel issues or receiving uncooperative responses.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing delight and satisfaction... See more

Customer service

Customers had positive experiences with customer service, frequently praising the quick, efficient, and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the beautiful craftsmanship, comfort, and... See more

Order

Consumers generally report positive experiences with the ordering process, often highlighting quick and easy... See more

Staff

Clients share positive opinions on staff, with many reviewers praising the helpfulness, knowledge, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had ordered the fleur corset, it came in great time. However when it arrived the suspender straps were missing, I emailed customer service same day as receiving the delivery. They responded the f... See more

Company replied

Rated 5 out of 5 stars

Visited the Chester store today. I have read reviews so drove over from Preston. I was not disappointed, Dawn helped me and her knowledge was invaluable. Previous bra fitting were awkward but not this... See more

Company replied

Rated 5 out of 5 stars

This company sell beautifully made swimwear with exact bra size fittings. I’ve bought a few things from them now and have been really impressed. Plus they dealt with a small issue swiftly politely and... See more

Company replied

Rated 5 out of 5 stars

Great help from Statia on customer services. Had ordered an item , which took longer than expected , and when it arrived the package was damaged and the goods faulty. Contacted Pour Moi with photo evi... See more

Company replied


Company details

  1. Lingerie Store
  2. Swimwear Store
  3. Women's Clothing Store

Information provided by various external sources

Pour Moi offer beautiful, sophisticated lingerie, swimwear and nightwear in a wide range of styles, colours and sizes available to order online and delivered to your door.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

713 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(713)

134 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top Notch Customer Service

Absolutely first class customer service from customer representative Sam. Professional efficient and friendly. A great ambassador for this company. Would certainly encourage me to shop with them again.

April 27, 2026
Unprompted review
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Reply from Pourmoi

Hi Mary, thank you so much for your 5* review! Your feedback means the world to us :) I'll be sure to pass your kind comments onto Sam, she is certainly an asset to the team and company! Best wishes, Pour Moi x

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Rated 5 out of 5 stars

The sales assistant could not have done…

The sales assistant Megan could not have done any more for me, being a large curvy girl myself. And she was very young so I did not expect the level of service that I recieved but she was very helpful bringing me sizes and different shapes then making me feel more than ok in them .Great experience.

April 18, 2026
Unprompted review
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Reply from Pourmoi

Hi Gilly, thanks so much for taking the time to leave us a 5* review! I will be sure to pass your comments on to the team :) We hope to see you again soon! Best wishes, Pour Moi x

Rated 5 out of 5 stars

Surprised & Delighted Canadian

I live in Western Canada… my first purchase was with a little trepidation. I could not have been more surprised & delighted with the terrific service, the swift delivery and the beautiful bathing suit. Pour moi is now my go-to for bathing suits. I have purchased several more suits & continue to be amazed & delighted by the swift delivery & beautiful suits. Thank you to all the staff!

April 20, 2026
Unprompted review
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Reply from Pourmoi

Hi there, thank you so much for taking the time to leave us a 5* review! We're so pleased to hear you're delighted with our service, delivery and products, your feedback means so much! I'll be sure to pass your comments onto the team :) We hope to see you again soon! Best wishes, Pour Moi x

Rated 5 out of 5 stars

I didnt change delivery address and…

I didnt change delivery address and they managed to sort it for me. Their swimwear is so good both quality and prices. Customer services are really good.

April 12, 2026
Unprompted review
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Reply from Pourmoi

Good morning, thank you so much for taking the time to leave us a 5* review! We're so pleased to hear you're happy with our products and customer service :) We hope to see you again soon! Best wishes, Pour Moi x

Rated 5 out of 5 stars

Excellent customer service from Sam.

Excellent customer service from Sam.
I placed an order and only realised afterwards that it was going to incorrect address that would have caused me a problem as miles away as I hadn't updated my address.
Sam managed to catch the order and update with my new address.
I think it really is worth going for a reputable firm such as por moi over things you see advertised online and get sucked in by as I recently brought a bra I'd seen advertised all over Facebook as being all singing all dancing despite never hearing of the company...Needless to say when it arrived it was absolutely awful ! You know por moi is always going to be lovely ! Would recommend

April 14, 2026
Unprompted review
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Reply from Pourmoi

Good morning, thank you so much for taking the time to leave us a 5* review! We truly appreciate your feedback and will make sure your kind words are passed on to Sam in the Customer Services team. We hope you love your order once it arrives with you at the correct address, and hope to see you again soon! Best wishes, Pour Moi x

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Rated 5 out of 5 stars

Excellent customer service

I love PourMoi products and have purchased from them for many years. I recently had an issue with a faulty item (for this first time ever). I literally have never had such a positive experience from customer service. They were extremely quick and super helpful. I’m so used to poor, or difficult, experiences with customer service this was such a pleasant surprise! I don’t often write reviews but this deserves a call out… thanks PourMoi!

April 13, 2026
Unprompted review
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Reply from Pourmoi

Hi Caroline, Thank you so much for your lovely 5* review! We really appreciate you taking the time to share your feedback. It means a lot to hear that you’re happy with both our products and service, especially as a valued long-standing customer. We hope to see you again soon! Best wishes, Pour Moi x

Rated 5 out of 5 stars

I recently had an outstanding…

I recently had an outstanding experience with Pour Moi customer service, that truly exceeded my expectations. Sam who dealt with my concern responded to my problem promptly and swiftly. As a new costumer I felt like they truly valued me. This level of care and dedication is rare and I wouldn’t hesitate to recommend their business to anyone looking for a reliable service. Thank you Sam.

April 9, 2026
Unprompted review
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Reply from Pourmoi

Hi Phil, thank you so much for taking the time to leave us a 5* review! We're so pleased to hear you're happy with our service, I will make sure your comments are passed onto Sam :) We hope to see you again soon! Best wishes, Pour Moi x

Rated 5 out of 5 stars

Always great products and service.

Other than the fabulous swimwear I get from Pour Moi, the customer service is possibly the best. The agent’s friendly and helpful communication went above my expectations. Overall a very positive experience.

March 20, 2026
Unprompted review
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Reply from Pourmoi

Hi there, thank you so much for taking the time to leave us a 5* review! We're so pleased to hear you're happy with our products and service, I will make sure to pass your comments onto the team! We hope to see you again soon :) Best wishes, Pour Moi x

Rated 5 out of 5 stars

Excellent company

I have recently bought two tankinis. Excellent fit, arrived within a few days of ordering, Would recommend.

March 2, 2026
Unprompted review
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Reply from Pourmoi

Hi Patricia, thank you so much for taking the time to leave us a 5* review! We are so pleased to hear you're happy with your products and service. We hope so see you again soon! Best wishes, Pour Moi x

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Rated 5 out of 5 stars

Excellent customer service

I have ordered a bikini but writing this before its arrival. I was so impressed with the excellent customer service and feel very confident in using this company.

March 25, 2026
Unprompted review
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Reply from Pourmoi

Good morning, thanks so much for taking the time to leave us a 5* review! Feedback like yours makes our day :) we hope you love the bikini once it arrives with you!

If you need any further assistance please don't hesitate to get back in touch. Best wishes, Pour Moi x

Rated 1 out of 5 stars

They trick you into signing up for…

They trick you into signing up for emails by promising a free first order, but then the code doesn’t work.

March 24, 2026
Unprompted review
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Reply from Pourmoi

Hi there, thank you for your review. We're sorry to hear you've had issues with your sign up code, this may be due to a technical issue.

We'd love the opportunity to resolve this - please may you contact our customer services team who will look into this for you.

Thanks and best wishes, Pour Moi x

Rated 5 out of 5 stars

Brilliant Customer Services from Sam…

Brilliant Customer Services from Sam today.
I ordered 3 swimming costumes, 1 had a slight problem which I won't go into. Sam asked me to send over a photo which I did, replacement cozy on its way to me.

10/10 quick, efficient and courteous assistance was received.

March 23, 2026
Unprompted review
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Reply from Pourmoi

Hi Corinna, thank you so much for taking the time to leave us a 5* review! We're so pleased to hear that you're happy with our products and service, feedback like yours makes our day! We will make sure to pass on your kind comments to Sam in the customer service team :) we hope to see you again soon! Best wishes, Pour Moi x

Rated 5 out of 5 stars

Items were beautiful only problem was…

Items were beautiful only problem was the state it was delivered in not by PourMoi but Royal Mail .Contacted PourMoi to let them know, fantastic customer service Sam went above and beyond to sort .

March 20, 2026
Unprompted review
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Reply from Pourmoi

Hi Angela, thank you so much for taking the time to leave us a 5* review! We're so pleased to hear you're happy with our products and service, feedback like yours makes our day! We will make sure to pass your comments onto Sam in the customer service team :) Best wishes, Pour Moi x

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Rated 5 out of 5 stars

Went in to the pourmoi store Leeds city…

Went in to the pourmoi store Leeds city Centre and wow the staff were amazing. I bought two bikini sets, two bras and a cover-up. The ladies are so kind and very helpful and knowledgeable about the products and what would suit my body type better ie the kind of bra’s I like. FABULOUS, FABULOUS, FABULOUS SERVICE.

March 18, 2026
Unprompted review
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Reply from Pourmoi

Hi Ruby, thank you so much for taking the time to leave us a 5* review! It's lovely to hear your kind comments about our service and products, we will make sure to pass on your comments to the team at the Leeds store :) we hope to see you again soon! Best wishes, Pour Moi x

Rated 5 out of 5 stars

Excellent experience

From beginning to end the customer service was excellent and lingerie received was perfect thank you

March 20, 2026
Unprompted review
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Reply from Pourmoi

Hi Dee, thank you so much for taking the time to leave us a 5* review! We are so pleased to hear that you're happy with our products and service. We hope to see you again soon! Best wishes, Pour Moi x

Rated 5 out of 5 stars

Excellent customer service.

Superb,quick and very efficient customer service.
Thank you Pou Moi, I’ll definitely be purchasing from you again.

February 23, 2026
Unprompted review
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Reply from Pourmoi

Hi Sally, thanks so much for taking the time to leave us a 5* review! We're so pleased to hear you're happy with our customer service, feedback like yours makes our day! We look forward to seeing you again :) Best wishes, Pour Moi x

Rated 5 out of 5 stars

Amazing customer service.

Amazing customer service.
The metal attachment on my swimming suit straps lost colour. I contacted pour moi and the instantly offered me a refund or a replacement within less than 24 hours. So pleased, and will definitely order again. Thank you.

February 24, 2026
Unprompted review
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Reply from Pourmoi

Hi Sarah, thanks so much for taking the time to leave us a 5* review! We're so pleased to hear you're happy with our customer service, feedback like yours makes our day! We look forward to seeing you again :) Best wishes, Pour Moi x

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Rated 1 out of 5 stars

I love the style and fit but very…

I love the style and fit but very disappointed with fading , particularly my cobalt blue tankini. I wash by hand and dry carefully out of direct sunlight. I don’t use it for swimming. It has faded after very very limited use. On thus basis I will no longer be recommending this company which is a shane as the tankini top worked well for me after my mastectomy x

February 17, 2026
Unprompted review
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Reply from Pourmoi

Hi Francis, thank you for your review. It's lovely to hear that the style and fit worked for you, particularly after your mastectomy - that really means a lot to us.

We’re sorry to read your comments about the fading and would really like the opportunity to look into this for you. We can’t see that you’ve been in touch with our customer service team, so please do get in touch with your order details and a photo of the item, and we’d be very happy to review this further for you.

Best wishes, Pour Moi x

Rated 5 out of 5 stars

Great customer service

I have brought a lot of lingerie from Pour Moi and have always found it to be of good quality and a good fit. Unusually I had an issue with the Viva Luxe Non Padded Side Support bra. This was the first issue I had ever had. When trying the bra on, for the first time, I pulled the left cup up; there was a strange ripping/popping sound coming from the elasticated trim, in the centre of the bra. I looked down and could see that the elastic trim was now baggy and seemed to loose its spring back. I think the sound I heard was the sound of the elastic failing. I contacted Customer Services and a replacement bra was sent out. It arrived quickly and is a better fit than the one I that was faulty.
It is never when things go well that you judge a company, it is always when you have a problem and I could not fault the response from Pour Moi. I will continue to purchase from them. They are a brand I trust.

February 9, 2026
Unprompted review
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Reply from Pourmoi

Hi there, thank you so much for taking the time to leave us a 5* review! We're so pleased to hear you're happy with our service and products - feedback like yours makes our day! We hope to see you again soon! Best wishes, Pour Moi x

Rated 5 out of 5 stars

Pour moi customers services 5 star

Pour moi customers services is very efficient and responsive. I emailed them regarding an issue i had with an order that was missing from my parcel due no fault of their own. They arranged prompt delievry of a replacement. Highly recommend this company for their customer care and the quality and fit of the products.

February 12, 2026
Unprompted review
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Reply from Pourmoi

Hi Suzanne, thank you so much for taking the time to leave us a 5* review! We're so pleased to hear you're happy with our service and products - feedback like yours makes our day! We hope to see you again soon! Best wishes, Pour Moi x

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