Dennis provided the best customer service I have experienced in all my time here in Odense. He single handedly guided my sons and I through a maze of options for gaming computers and went above and be... See more
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Very good experience as always ♥️♥️♥️. But you can provide some medium trollys 🛒and some large carry bags. I bought the Boom box 4 and carry it all the way to the checkout point and to home as ther... See more
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If product has failure from start, Power find ways to blame u , for damage produkt and no refund, but they try to bill u to : “get rid of not working produkt for 800kr.. even that u just bourgt... See more
Huge discount on my product because of Odense 10 year anniversary, I received the product 4 days later, Very fast, arrived 1 day earlier than expected, had the option to pick up at GLS package station... See more
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Company details
Written by the company
POWER er stedet, hvor du kan købe elektronik, hvidevarer og de fedeste gadgets. Vores Prisrobot har tjekket priserne for dig, så du altid får en skarp pris - og så har vi altid samme lave pris i butik som på net. Så du kan handle, hvor du helst vil.
30 dages-testen
Ikke tilfreds med dit køb? Hos POWER har du fuld returret i hele 30 dage. Også selv om du har brugt din vare.
Vi bliver triste bare ved tanken om elektronik, der står og samler støv i et kælderrum. Derfor tilbyder vi, at du kan teste din nyindkøbte vare i 30 dage og returnere det, hvis det ikke lever op til dine forventninger. På den måde sikrer vi både glade kunder og elektronik, der rent faktisk bliver brugt.
Du skal blot levere varen retur uden skader og fuld funktionsdygtig og vise os kvitteringen. Ingen regler uden undtagelser, og her gælder returretten altså ikke digitale downloads, software, abonnementer, køkkendele, køkkener & specialbestillinger. Samt hvis emballagen er brudt på Apple iPad, Apple Watch, mobiltelefoner, film, spil og forbrugsvarer som batterier og blæk. Se mere på power.dk/kundefordele
Contact info
Ørbækvej 75, 5220, Odense SØ, Denmark
- 70338080
4.0
Great
8K reviews
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Really good sales man and really good…
Really good sales man and really good customer service
June 1, 2026
Reply from POWER.dk - Odense
Hi Anil,
Tusind tak for de flotte ord og for den fine anmeldelse.
Det er virkelig dejligt at høre, at oplevelsen i Odense var så god, og at både servicen og hjælpen gjorde et positivt indtryk.
Vi sætter stor pris på, at du tog dig tid til at dele det.
All the best, Erik at POWER! ⚡
Reply from POWER.dk - Odense
Hej Paul,
Tusind tak for de flotte ord.
Det er virkelig skønt at høre, at kundeservicen har været topnotch.
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse.
Alt det bedste, Erik at POWER! ⚡
DISHONEST SERVICE: Power Odense ignores consumer rights and property damage
I am appalled by the way Power Odense handles customer claims. My coffee machine (Case 4694321) broke for the second time with the same defect. Even worse, I have video evidence that the machine was damaged (scratched) by their service center during the first repair.According to the Danish Sale of Goods Act (§ 78), I am entitled to a replacement (omlevering) when a repair causes "significant inconvenience" and property damage. I formally refused any further repairs and demanded a replacement.The communication has been a series of lies:
Support (Christian) claimed the repair was finished on May 28, while the official workshop status still showed "on the way to workshop" days later. I have screenshots of this misinformation.They completely ignored my formal legal claims and my offer to provide video evidence of the damage.Today, they sent a robotic message saying the machine is ready, completely disregarding my legal refusal of the repair.
Power Odense is trying to force a twice-repaired, scratched machine on me instead of following the law. I refuse to pick it up. I demand a new replacement. I have all the documentation, screenshots, and video evidence ready for Nævnenes Hus.
June 2, 2026
Unprompted review
Reply from POWER.dk - Odense
Hello Oleksii
Thank you for taking the time to share your experience.
We are sorry to hear about the situation you describe and understand your frustration regarding both the handling of your coffee machine case and the communication throughout the process. This is not the experience we want our customers to have.
At POWER, we strive to provide professional service and fair solutions, and we take all customer feedback seriously as it helps us improve our processes and customer experience. We will ensure that your feedback is passed on internally for review and awareness.
As we are unfortunately unable to identify your customer details based on this Trustpilot review alone, we kindly ask you to contact us at review@power.dk if you would like us to follow up on the matter. Please include your Trustpilot username along with your contact information so that we can locate your case and investigate it further.
We appreciate you bringing this to our attention and hope that we will have the opportunity to welcome you back to POWER on another occasion.
Have a great day.
Kind regards,
Zaneb/POWER
Nice/friendly young guy working in the…
Nice/friendly young guy working in the cashier, informed me about the warranty
May 14, 2026
Reply from POWER.dk - Odense
Hi Camila,
Tusind tak for de flotte ord. Det er dejligt at høre, at oplevelsen ved kassen var venlig og hjælpsom, og at du fik god information om garantien.
Den slags feedback er virkelig værdsat og betyder meget.
All the best, Erik at POWER! ⚡
Good service and quality things i feel…
Good service and quality things i feel good on what i buy thanks 🙏
May 16, 2026
Reply from POWER.dk - Odense
Hi Rose,
Tusind tak for de flotte ord.
Det er virkelig dejligt at høre, at du har haft en god oplevelse med både service og kvalitet, og at du føler dig godt tilpas med det, du køber.
Den slags feedback sætter vi stor pris på.
All the best, Erik at POWER! ⚡
God service
May 6, 2026
Reply from POWER.dk - Odense
Hej Nadeem,
Tusind tak for den flotte anmeldelse og de venlige ord.
Det er virkelig dejligt at høre, at du har fået god service i Odense.
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse.
Alt det bedste, Erik at POWER! ⚡
God support til installationen fra…
God support til installationen fra kundeservice, en chatbot ganske vist, men ret effektiv.
April 29, 2026
Reply from POWER.dk - Odense
Hej Bjarne,
Mange tak for de flotte ord.
Det er virkelig godt at høre, at hjælpen til installationen fungerede godt, og at chatten var effektiv.
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse.
Alt det bedste, Erik at POWER! ⚡
Altid god for et godt tilbud og value…
Altid god for et godt tilbud og value for money, not so good for deres upsale, som godt kan være træls og lidt for insisterende.
April 28, 2026
Reply from POWER.dk - Odense
Hej Carsten,
Tak for den flotte anmeldelse og for den ærlige feedback.
Det er virkelig godt at høre, at der opleves gode tilbud og god værdi for pengene.
Bemærkningen om mersalg er også værdifuld. Det skal gerne føles hjælpsomt og relevant, ikke for insisterende.
All the best, Erik at POWER! ⚡
After spending nearly 6000kr I was…
After spending nearly 6000kr I was charged for a bag which kinda an insult!
April 18, 2026
Reply from POWER.dk - Odense
Hi Steven,
Thank you for your review. I’m sorry to hear that you had a negative experience regarding the charge for a bag after your purchase. I understand that this can feel frustrating, especially after spending a larger amount.
In Denmark, it has become mandatory by law to charge for plastic carrier bags, as part of an effort to reduce plastic consumption and encourage more sustainable choices. Because of this regulation, bags are not included for free, even with larger purchases.
That said, I do understand your reaction, and I’m sorry that this left you with a poor impression of your visit. Your feedback is appreciated and helps us improve how we communicate this to customers going forward.
Wishing you a nice day.
Best regards,
Astrid/POWER
Great price for washer and dryer
Great price for washer and dryer. Easy transaction. Delivery when promised.
Would definitely use again.
April 7, 2026
Reply from POWER.dk - Odense
Hi Sid,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du var tilfreds med både prisen på vaskemaskine og tørretumbler samt den nemme transaktionsproces. Vi er glade for, at leveringen kom som lovet, og at du vil overveje at handle hos os igen. Din positive feedback betyder meget for os!
Alle de bedste, Erik hos POWER! ⚡
New laptop not covered by warranty!!!
I bought a new laptop from the Odence branch, and 40-45 days later the laptop stoped detacting the SSD, and I tried to find a soulotion to fix it (without desmbaling or anything), turn it off and on, leave the battary to run out and turn it on without power cable but nothing worked. so I took it to them and told them if it's possibale I need my data and we agreed on that. So after a while, they contacted me and said the SSD need to be rest and the files can't be recovered! So I agreed (so it's a hardware issue, otherwise they could've just recovered my data). Days pass, and they reached out to me that it is ready to pick up, but I told them to ship it as I have the right for a free return shipping, to be surprised that they are asking for "handling fees" 580 kr !!!!! And when I refused to pay anything as it is under warranty, they said that I had signed a paper stating that software issues are not covered!! while they themselves stated that it is a hardware issue!! after back and forth with them, they kept teling me it's a software thing ( I am a bit of into this kind of stuff and I know for a fact it's not a software issue), this might sound a bit redclues but I really can't afford that kind of money and I shoud not pay it as it's still under warranty!!
They keep saying the handling fees are for the service centre that handled the laptop, so I went and looked it up and surprise, surprise, it's "conmodo" located in Sweden with a 2.0 review score on here, and it says it's located in Norway!!! So go figure.
I thought this was a well-known company that would have a decent warranty, but apparently it's just a scam.
NEVER DEALING WITH THEM AGAIN AND WILL SPREAD THE WORD AROUND.
February 4, 2026
Unprompted review
Reply from POWER.dk - Odense
Hi Mohamed,
Thank you for taking the time to share your experience.
I’m really sorry for the whole situation with your laptop – from the SSD issue and the loss of your data to the confusion and disagreement around the handling fee. That is absolutely not the kind of customer experience we want to give, especially on a relatively new product that’s still under warranty. I completely understand your frustration and disappointment with how everything has turned out.
Best regards
POWER / Christian
Good service highly recommended
February 16, 2026
Reply from POWER.dk - Odense
Hi customer,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du har haft en god oplevelse med vores service i Odense. Vi sætter stor pris på din anbefaling og er glade for, at vi kunne leve op til dine forventninger.
All the best, Erik at POWER! ⚡
Reply from POWER.dk - Odense
Hi Mutaru,
Tak for din positive anmeldelse! Det glæder os enormt at høre, at du har haft en god oplevelse med vores service i Odense. Din feedback betyder meget for os, og det motiverer hele vores team til at fortsætte med at levere den bedste service muligt.
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse med os!
Alt det bedste, Erik hos POWER! ⚡
Reply from POWER.dk - Odense
Hej Shahram,
Tak for din fantastiske anmeldelse! Det glæder os enormt at høre, at du synes POWER er perfekt. Din positive feedback betyder rigtig meget for os og motiverer os til at fortsætte med at levere den bedste service.
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse med os!
Alt det bedste, Erik hos POWER! ⚡
I feel I wasted my life ordering from…
I feel I wasted my life ordering from the online store. I ordered an item to be delivered to their store. Took 20 days. Passed around their AI chat and human customer service, the customer service didn't even bother to write with capital letters after dots. Tried to get in contact with the store, promised a 48 hour response. Of course that's a lie and they actually never responded. Tried to cancel, they say the store will contact. Ofc the store never contacted me. So they stole my money easily just like that
January 10, 2026
Unprompted review
Reply from POWER.dk - Odense
Hi😊
Thank you for your review!
I'm really sorry to hear about your experience 😔 Waiting 20 days for a click & collect order, being passed around between AI chat and customer service, and then not receiving the promised responses from the store - that's definitely not the experience you should have had.
I completely understand your frustration, especially when you tried to cancel and still didn't hear back. That's not acceptable at all 💙
I've passed your feedback on so we can improve our communication and follow-up processes 🙏
If your case is still not resolved, or if you haven't received your item or refund, please contact us at review@power.dk so we can get this sorted out for you!
Best regards
Muhammed POWER Costumerservice
Physical stores are a customer's nightmare
Every visit to any physical POWER store always ends up being way longer than it has to. Even if I know what I want to buy and I have 0 questions somehow I get sent around various queues. Chaotic, lack of systems, completely undertrained staff that doesn't know half the products they have available. Even this time, when I picked up an online order that was paid for in advance they somehow managed to turn it into a 30 minute ordeal and made me visit 3 separate counters. I hate going there.
January 17, 2026
Reply from POWER.dk - Odense
Hi Adrian
Thank you for your review and for sharing your experience. We’re really sorry to hear this. We completely understand how frustrating it must be to have a simple visit or Click & Collect order turn into a long, confusing process, with multiple queues and unprepared staff. That is certainly not the experience we want our customers to have.
Your feedback is very important to us, and we will take it on board to improve staff training, store organization, and the handling of online orders to ensure a smoother and faster experience in our physical stores.
We wish you a lovely day.
Best regards,
Astrid/POWER
Hello
Hello, I'm Gabriel, I'm very disappointed with you. This is the first and last time I've ever ordered from Power.dk online. You get what you bought very late and by the way, where is the PC Controller I bought, not even an email so I can pick it up. Shame
January 5, 2026
Reply from POWER.dk - Odense
Hello Gabriel,
Thank you for your review. We’re very sorry to hear about your experience. We completely understand your frustration with the delayed delivery and the lack of information regarding your PC controller. This is certainly not the experience we want our customers to have.
We hope that your order has now been resolved, but if not, please contact us so we can follow up and make sure you receive your items as soon as possible.
We wish you a pleasant day.
Best regards
Astrid/POWER
Helt urimeligt at skulle vente 45 min…
Helt urimeligt at skulle vente 45 min for at afhente en telefon i click and collect
December 30, 2025
Reply from POWER.dk - Odense
Hej Pia
Tak for din anmeldelse. Vi er kede af at høre om den oplevelse, du havde med Click & Collect – det er bestemt ikke den standard, vi ønsker for vores kunder. Vi forstår, hvor frustrerende det må have været at skulle vente 45 minutter for at afhente din telefon, især når man forventer en hurtig og nem afhentning.
Vi sætter pris på, at du deler din oplevelse, da det hjælper os med at forbedre vores Click & Collect-proces, så ventetiden kan blive kortere og afhentningen mere smidig fremover.
Du ønskes en dejlig dag.
De bedste hilsner, Astrid/POWER
Reply from POWER.dk - Odense
Hi Oleksandr,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du var tilfreds med vores hurtige og gode arbejde. Vi sætter stor pris på din positive feedback.
All the best, Erik at POWER! ⚡
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