Power kicks Ass in service, prices and customer care! I would hire the entire staff for my own company anytime any day! Staff is genuinely service minded and gives accurate information and demon... See more
Company replied
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See what reviewers are saying
I bought an Iphone 17 pro 512 gb. Generally ok. There were a lot of personnel walking around shop but checkout account waa very very slow with long queue. Can your power hogsbo ahop improve this? As o... See more
Company replied
So after having bought a nice expensive gaming keyboard that gave up on me instantly i left it in for service, this took so long i actually had forgotten about the keyboard (atleast 5-6 months) and ha... See more
Excellent service! They helped me choose the right TV and soundbar and offered some really good deals. When I later needed to return the soundbar, the return process was very easy and hassle-free. I r... See more
Company replied
Company details
- Electronics Company
- Appliance Store
- Cell Phone Store
- Computer and Accessories Store
- Electronics Repair Shop
- TV store
Written by the company
Sveriges nya hemelektronikkedja! Vi är här för att utmana marknaden och ändra spelreglerna! Vår prisrobot ger dig den råaste dealen.
Contact info
Enköpingsvägen 27, 17738, Järfälla, Stockholm, Sweden
- 08 517 66 000
- kundservice@power.se
- power.se
Veckans kampanj
4.2
Great
69K reviews
Asks customers to review
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TV arrived and looked in good condition…but it wasn't
TV arrived and looked in good condition but back of TV has a large dent in the back upper frame. Shipping box and strayfoam was in good condition so I believe it was damaged at the factory?
June 10, 2026
Reply from POWER.se
Hello Jones,
Thank you for your review.
We're glad to hear that the TV arrived and that everything looked good upon delivery. At the same time, it's obviously disappointing to discover damage to the product itself when the packaging appears to be in great condition. It certainly sounds like something that may not have occurred during transit.
We'd be happy to take a closer look into this with you if you'd like. Please feel free to contact us at kundservice@power.se, and we'll be happy to investigate the matter further.
All the best,
Sara at POWER!⚡
The staff was quite unresponsive and…
The staff was quite unresponsive and the billing staff as well the help expected and approach from the staff too bad , they seems to talking and enjoying there own friend company
June 10, 2026
Reply from POWER.se
Thank you for your review!
We're sorry to hear that your experience didn't meet your expectations. A visit should feel welcoming and engaging, and we understand how important it is to feel acknowledged when you're looking for assistance.
We appreciate you taking the time to leave feedback and share your experience with us. Every review gives us valuable insight into how our customers experience their time in store.
All the best,
Jinda at POWER!⚡
Reply from POWER.se
Hi Rajender,
Tack för din fina recension! Vad roligt att höra att det var enkelt att lägga ordern och att du fick ett trevligt bemötande i butiken i Malmö.
Vi uppskattar att du tog dig tid att dela med dig av din upplevelse. Kind regards Erik, POWER Kundservice on behalf of POWER Malmö⚡
The person was more professional In…
The person was more professional In explaining and calm
June 8, 2026
Reply from POWER.se
Hi Fred,
Tack för din fina recension.
Det gläder oss att höra att du fick ett professionellt och lugnt bemötande i Barkarby. Just tydliga förklaringar och ett tryggt bemötande gör stor skillnad, så det är väldigt roligt att läsa.
Tack för att du tog dig tid att dela med dig.
Kind regards Erik, POWER Kundservice on behalf of POWER Barkarby⚡
Excellent Service
My husband and I visited Power to purchase a new mobile phone, and we were very pleased with the service we received from Lauin M. He was friendly, professional, and extremely helpful throughout the entire process.
He not only helped us to choose the right phone but also assisted us with all the paperwork and setup. He took the time to explain many important details, answered all our questions, and made sure we understood everything clearly. We truly appreciated his care, patience, and attention to detail. His willingness to help went above and beyond our expectations and made the entire experience easy and stress-free.
We truly appreciate his excellent customer service and would gladly recommend both Power and Lauin M. to anyone looking for professional advice and assistance when purchasing a mobile phone. Thank you for making our shopping experience such a positive one! ⭐⭐⭐⭐⭐
June 5, 2026
Reply from POWER.se
Hi Zinaida,
Tack snälla för de fina orden och för att ni tog er tid att dela med er av er upplevelse.
Det är verkligen roligt att höra att besöket i Heron City blev så lyckat och att ni fick så trygg, tydlig och engagerad hjälp vid ert köp av mobiltelefon. Den typen av service gör stor skillnad, och det är härligt att läsa att hela processen kändes enkel och smidig för er.
Vi uppskattar också att ni vill rekommendera både POWER och Lauin M. vidare. Sådant betyder mycket.
Kind regards Erik, POWER Kundservice on behalf of POWER Heron City⚡
Reply from POWER.se
Hi Baljinder,
Tack för de fina orden! Det är verkligen roligt att höra att du är nöjd med både personalen och servicen i Bäckebol.
Vi uppskattar att du tog dig tid att dela med dig av din upplevelse och hoppas att vi får välkomna dig tillbaka igen.
Kind regards Erik, POWER Kundservice on behalf of POWER Bäckebol⚡
Reply from POWER.se
Hi Aleksandar,
Tack för de fina orden!
Det är verkligen roligt att höra att du hade en så bra upplevelse.
Allt gott, Erik på POWER! ⚡
Reply from POWER.se
Hi Mousume,
Tack för de fina orden!
Det är verkligen roligt att höra att du är nöjd med servicen.
Allt gott, Erik på POWER! ⚡
Reply from POWER.se
Hi Mahesh,
Tack för de fina orden!
Det är verkligen glädjande att höra att upplevelsen i Barkarby var så bra och att servicen uppskattades.
Allt gott, Erik at POWER! ⚡
Very informative Sales guys
June 8, 2026
Reply from POWER.se
Hi Kartik,
Tack för de fina orden!
Det är verkligen roligt att höra att besöket upplevdes som informativt och hjälpsamt.
Vi uppskattar att du tog dig tid att dela med dig av din upplevelse.
Allt gott, Erik på POWER! ⚡
Reply from POWER.se
Hej maryam,
Tack för de fina orden!
Det är väldigt roligt att höra att du är nöjd med både produkten och servicen.
Allt gott, Erik på POWER! ⚡
Reply from POWER.se
Hi Rajivgandhi,
Tack för de fina orden.
Det är verkligen roligt att höra att produkten motsvarade förväntningarna.
Vi uppskattar att du tog dig tid att dela med dig av din upplevelse.
Allt gott, Erik på POWER! ⚡
Disappointing quality of product and warranty service
I bought an elscotter Ninebot Nov 2025.
My son started to drive it March 2026. On 3rd May Elscooter turned off and we could not turn it on. I returned it back to claim for warranty. After 3 weeks they notified that it is repaired and we can take it , we went there and your staff said Kretskort has been changed and it is ready.
Unfortunately, brakes was not working when we tested that at Power store Borås, again they sent it back to workshop,
It is strange that workshop did not test that before hand over to us.
It is more than 1 month that my son does not have his elscooter and he is really sad.
We are deeply dissatisfied with your service and quality of your product.
May 27, 2026
Unprompted review
Reply from POWER.se
Hi,
Thank you for sharing your experience. We are truly sorry to hear about the issues with your e-scooter and the inconvenience this has caused. It is especially disappointing that the product was not fully functional when you came to collect it after the initial repair.
This is not the level of quality or service we aim to provide, and we understand how frustrating it must be to be without the scooter for such a long time. We also understand how important it is for your son to be able to use it as expected.
We will take your feedback seriously and review our repair and testing procedures to ensure this does not happen again.
Kind regards,
Felix at POWER! ⚡️
Reply from POWER.se
Hej Marouane,
Tack för de fina orden!
Det är väldigt roligt att höra att du fick bra service i Mall of Scandinavia.
Vi uppskattar verkligen att du tog dig tid att dela med dig av din upplevelse.
Allt gott, Erik på POWER! ⚡
enquiry about my order
I got some information related to my order. Which feel good though it's ai
June 1, 2026
Reply from POWER.se
Hi Sushma,
Thank you for sharing that, and I am glad you received an update about your order.
You can check the latest status in either of these ways:
1. Log in to your MyPOWER account and open “My latest orders” or “Purchases”.
2. Use the order status link in your order confirmation email.
If the order has already been shipped, you can also track it with the tracking number shown on your order page.
If this is a Click & Collect order, you will receive an SMS when it is ready for pickup.
If you would like, you can reply with what part of the update you want help understanding, and I will help explain it.
I went around 19:00 on friday and was…
I went around 19:00 on friday and was in the store within 15 mins. Although many items were sold out but I still shopped for so many things I needed. I had good experiwnce with the staff who were helpful to say the least.
May 30, 2026
Reply from POWER.se
Hi Lopamudra,
Tack för att du tog dig tid att dela med dig.
Det är väldigt roligt att höra att besöket på Kungsgatan gav en bra upplevelse och att hjälpen i varuhuset uppskattades, även om vissa varor var slutsålda.
Vi uppskattar särskilt att du lyfter fram den hjälpsamma servicen.
Allt gott, Erik på POWER! ⚡
The opening day was unorganized
The opening day was unorganized. So many customers broke the line and managed to enter the building. The sells staff are racist and behaved rudely
May 30, 2026
Reply from POWER.se
Hi Suman,
Thank you for your feedback. We are very sorry to hear about the unorganized opening day and the issues with customers breaking the line. We also take your concerns about how our staff behaved extremely seriously.
Rudeness and any form of discriminatory behavior will not be tolerated at POWER. We are committed to ensuring all customers are treated with respect and dignity, and we will look into this matter to prevent this from happening again.
Kind regards,
Felix at POWER! ⚡️
Very irresponsible store
Update from last comment and lower the star to 1.
Kungsgatan store finally contacted me after two weeks of radio silence and said they don’t have it in stock. Called the central customer service, they said they have it in Länna store and will fix it. But then Kungsgatan store said no they don’t ship across warehouses and asked me to contact Länna myself and they don’t guarantee the same price I paid.
Oh, and they offer a Chinese brand as alternative instead of AEG. It feels like a bait-and-switch trick to attract customers in the opening and.
Super disappointed and frustrated.
—————————
Good price and great service at store, but the logistics are chaotic.
The delivery does not come at promised time, and no confirmation or any notification.
Contact the service and they just said if you are not happy you can cancel it.
May 30, 2026
Reply from POWER.se
Hi Chun,
Tack för att du delar med dig.
Det är väldigt roligt att höra att priset och servicen i varuhuset upplevdes som bra.
Samtidigt är det tråkigt att leveransen och informationen kring den inte fungerade smidigt. Det ska vara enkelt att följa sin order och få tydliga uppdateringar om något blir försenat.
Du kan gärna kontrollera statusen i MyPOWER under Köp och Hantera din order. Där visas aktuell information och eventuell spårning. Det är också bra att se över e post och SMS, eftersom uppdateringar om förseningar skickas där.
Om leveransen fortfarande saknar tydlig status eller inte har uppdaterats på flera dagar, behöver kundtjänst hjälpa vidare med ordern.
Allt gott, Erik på POWER! ⚡
Misleading Upsell for a Service With No Visible Value
Here’s a clearer and stronger version:
The sales representative misled me into purchasing a TV calibration service that has provided no visible value for my budget TV. After the service, I cannot see any noticeable improvement in picture quality. I feel this add-on was unnecessarily pushed during the sale and was not properly explained in terms of whether it would actually benefit my specific TV model. Overall, I am disappointed and feel I paid for a service that was not worth it.
May 31, 2026
Reply from POWER.se
Hi Vinay,
Thank you for sharing your experience. We are sorry to hear that the calibration service did not meet your expectations and that the value was not clear after it was completed.
Our goal is always to recommend services that genuinely add value based on the specific product, and we regret that this was not your experience. We will take your feedback into account, especially regarding how we present and explain these services during the purchase.
If you would like us to take a closer look at your case, you are welcome to contact our customer service at kundservice@power.se or call us at 08 517 66 000.
Kind regards,
Felix at POWER! ⚡️
Reply from POWER.se
Hi kennedy,
Tack för de fina orden!
Härligt att höra att upplevelsen var bra.
All the best, Erik at POWER! ⚡
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