Premier Pet Transport Reviews 2,359

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 1,713 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their excellent care and professional demeanor, highlighting their kindness and respect. Many people note the efficiency of the delivery service, with puppies often arriving earlier than expected, clean, and in good spirits. The overall service is frequently described as exceptional, with consumers appreciating the clear communication and smooth user experience. Reviewers are particularly impressed with how well their pets are cared for during transport, often arriving happy and calm. The product, in this case, the delivered puppies, consistently meets expectations, arriving healthy and well-groomed.

What people talk about most

Staff

Clients share positive opinions on staff. Customers consistently praise the professionalism, kindness, and... See more

Delivery service

Reviewers express high satisfaction with the delivery service. Many customers highlight the promptness of... See more

Service

Customers consistently report positive experiences with the service. Many reviewers highlight the great... See more

Product

Users describe positive interactions with the product. Customers consistently report that their puppies... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently describe their overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you Dallas and David!! They kept me updated throughout the process. I was pleasantly surprised when I received a text and call stating they are running ahead of schedule 😃 I received a cal... See more

Rated 5 out of 5 stars

Premier Pet Transport is a business that works with puppyspot. I recently purchased a golden retriever puppy that needed transport from Indiana to Mass. I was kept updated and informed thru the whole... See more

Rated 5 out of 5 stars

We were given very detailed instructions as to how their transport system works and how our new puppy will be cared for. We were given their cell number if we had to reach them while they were on the... See more

Rated 5 out of 5 stars

Buck and Titus were awesome My puppy arrived happy and very ready to play. I loved how they kept you informed throughout the trip. They even arrived earlier than planned which was super exciting. Anot... See more


Company details

  1. Pet Moving Service
  2. Transportation Service

Written by the company

Here at Premier Pet Transport, we put puppy and driver safety first. We are pet transport specialists with over 20 years of experience in commercial, private and ground transportation. We determine the safest method of travel based off a wide range of factors from breed, size, age and location to make sure each puppy has a safe and relaxing trip to meet their new family. We take pride in offering unparalleled customer service.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 44% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

I thought the service was great

I thought the service was great. They kept me informed on delivery time. Dallas sent a text asking if early delivery would be ok. Absolutely! Sara was was brought to the house about six hours early. Sara arrived clean and smelled great. Thank you Dallas andDavid.

April 11, 2026
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Rated 5 out of 5 stars

Nathan M & Michael

Nathan M. & Michael were wonderful. Nathan called & said they would even be early and we were so excited. Nathan also was concerned that Finn (now Bogie) wouldn’t eat or drink anything so he stopped & bought him some chicken. Nathan came to the door so we didn’t have an opportunity to talk with Michael but felt extremely comfortable & believed Nathan was a caring man & was most likely a very good person, employee & that liked his job & your company! I think it takes a pretty amazing person to care enough about animals (especially puppies that have just left their mother for the first time) are with other puppies that are equally as distraught & probably crying a lot so it takes somebody pretty special to caring up to do that!

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Sebastian and Buck were friendly and…

Sebastian and Buck were friendly and courteous they made sure the entire process went smooth. They arrived on time and you can tell they genuinely care. Awesome service. All I can say is full thumbs up and enjoyed the experience.

April 16, 2026
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Rated 5 out of 5 stars

Ben made it so wonderful

Ben made it so wonderful! He was in communication and on time, and a little early which we were very excited for! He took care of our precious puppy until he was delivered to our hearts. Thank you Ben! 5 🌟 🌟 🌟 🌟 🌟

April 14, 2026
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Rated 5 out of 5 stars

Excellent puppy transport experience…

Excellent puppy transport experience! Great communication from the moment we booked the Puppy delivery, to the time of delivery. Constant communication and drivers contacted us when they were actually running early! We were thrilled to get our new puppy, Sage to us sooner! He was smelling wonderful, happy and obviously well cared for along on the cross-country adventure- from Indiana to us in California! Thank you, to our drivers: David and Dallas for such wonderful care! We highly recommend this company.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Chuck & Buck were very nice &…

Chuck & Buck were very nice & professional & very knowledgeable about my Chloe. I was so happy to get her. She’s doing great. She had her first Vet visit today. He said she was great. Thank You for my Chloe.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

The transport company made the trip for…

The transport company made the trip for our Golden Retriever seamless! Our puppy was brought to us in a comfortable environment, didn’t seemed stressed but happy. Both Joey and Roy were very pleasant as it was an exciting time for us to have a new puppy! Thank you for all you did to care for our Jake! Highly recommended for anyone who needs their pet transported safely and a comfortable environment before arriving to their new home!

May 13, 2025
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Rated 5 out of 5 stars

Five Stars

Very friendly and professional. They do what needs to be done to care for the dogs. My puppy arrived clean, fed, and seemed well adjusted. Ryan and Titus are great drivers and put the time and hard work into making the transport FIVE STARS. Thank you for taking such good care of my little one until she could arrive home.

April 11, 2026
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Rated 5 out of 5 stars

Excellent Delivery!!

Titus and Ryan did an excellent job in delivering our Teddy to us(previously known as Riggs). Our new puppy had just been fed and was ready for all of the snuggles he received.
thank you Titus and Ryan

April 12, 2026
Unprompted review

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