I was in a bad financial situation after a divorce and through my own fault I got into debt pra were always understanding and when I couldn’t make a payment they talked me through my options I also... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Couldn't be more helpful. Spoke to several representatives over the phone and have all been helpful but none more than Sue. Difficult time leading up to Xmas, van breakdowns, boiler packs up, Fath... See more
Company replied
I had a debt transferred to PRA around 10 years ago, and throughout that time I was always treated with kindness, understanding, and respect. For the last three years, I was only paying £1 per mont... See more
Company replied
Overall, I’m not really a fan of debt collection groups (who is?), and I don’t particularly like how every call is from an automated machine, asking me to wait, and leaving me lots of voice messages... See more
Company replied
Company details
Written by the company
Each year millions of people fall behind on their bills for many reasons - things don’t go as planned, and then debt happens. When a person is unable to pay back a loan, credit card or another account, their creditor may sell that debt to a company like ours. If your account was sold to us, we’re here to help make repayment easier. We’re changing the way debt repayment works by treating our customers with the fairness and respect they deserve. PRA Group in the UK has over 20 years of experience and has helped more than 1 million customers resolve their debts Debt happens. So can recovery.
Contact info
PRA Group (UK) Limited, Halo Enterprise & Innovation Centre, Hill Street, Kilmarnock. East Ayrshire, KA3 1HA, Kilmarnock, United Kingdom
- 0808 196 5550
- enquiries@pragroup.co.uk
- pragroup.co.uk
3.8
Great
222 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Spoke to advisor Trisha whom was…
Spoke to advisor Trisha whom was extremely helpfull, mad me feel
At ease. With an achievable resolution.
I feel confident and clear to clear my debt.
November 13, 2025
Unprompted review
Reply from PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
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Excellent and Friendly Customer Service
Today I received a call from PRA Group for my six monthly review and dealt with a lovely team member - Laura K.
Laura was very professional, empathetic and understanding of my situation. She was also very patient and put me at ease as we went through my changes in employment and health conditions.
We discussed payment options. I have been paying an amount different to the agreement, which wasn’t a problem but we updated the agreement to reflect this.
It was a pleasure to deal with Laura.
November 12, 2025
Unprompted review
Reply from PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Being able to talk to a real person and…
Being able to talk to a real person and not having to struggle with on-line help was a real bonus. I spoke with Sue, who was kind, caring and helpful. A great ambassador for the company. The duty of care given to clients by PRA Group is refreshing.
November 8, 2025
Unprompted review
Reply from PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Made things easier
Abbie made everything so simple and clear, was very helpful and kind! Every company should have an Abbie! Thanks again!
November 5, 2025
Unprompted review
Reply from PRA Group UK
Hi Grace F
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Catherine
Laura showed empathy listening to my…
Laura showed empathy listening to my situation and provided guidance to my options and any support available, thereby giving a personal touch that I find lacking in many areas of society
October 28, 2025
Unprompted review
Reply from PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
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Very Helpful
Very Helpful, understanding and didn’t pressure me. Made me feel comfortable and the customer service Rep “ Kyle “ was understanding, compassionate and gave great assistance.
October 27, 2025
Unprompted review
Reply from PRA Group UK
Hi L Penman,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Catherine
I spoke to Sue- Outstanding customer service!
I spoke to Sue- she was extremely kind, courteous and knowledgeable and could not have been more helpfull. This type of customer service is an outstanding asset to PRA Group UK. I can recommend with the highest recommendation.
October 24, 2025
Unprompted review
Reply from PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Polite and straight to the point
Had a phone call with sue this morning..she was very helpful ..and gave me a clear answer to my query.
And was super polite ...thank you Sue
October 24, 2025
Unprompted review
Reply from PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Sue the consultant was caring
Sue the consultant was caring, a fantastic listener and out standing level of customer care, Sue was compassionate in her approach and showed a high level of empathy...thank you Sue for your support.
October 22, 2025
Unprompted review
Reply from PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
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I would like thank Lorra for helping me…
I would like thank Lorra for helping me out with plan review today she has very well pleasant and and very professional and also concerned for my well-being and she is a credit to the company
October 18, 2025
Unprompted review
Reply from PRA Group UK
Hi Colin,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Catherine
Always so reassuring and calm
I have just finished talking to Sarah who lad a lovely and calm Scottish accent; it was for one of my 6 month reviews and I have to say that each time I have these review calls, this company are alway so understanding and it’s impressive how they put mine and my families well being first in assessing my financial situation. I’m a believer in paying my dues but have never been pressured to do anything that would put my family in a critical position. They seem to genuinely care and are polite and understand that things go wrong in life and that they are there to help get things back on track. Thank you Sarah for the call and for leaving me at ease.
October 16, 2025
Unprompted review
Reply from PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Great
Spoke with Danny today, he explained everything to me in easy and very friendly way, was really helpful during the call, great customer service
October 16, 2025
Unprompted review
Reply from PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Wants to say a massive thank you to…
Wants to say a massive thank you to karlye especially for going out of his way and to Jane and all colleagues at pra group
Very professional and reassuring service
PRA Group were very professional and went out of their way to get my matter resolved quickly. They really put my mind at ease throughout the process and kept everything clear and respectful. I appreciate their help and understanding — excellent service from start to finish.
October 16, 2025
Unprompted review
Reply from PRA Group UK
Hi Melanie,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Catherine
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Laura was exceptional really friendly…
Laura was exceptional really friendly and professional. They’ve always been really understanding normally dread these kind of phone calls but they’re always so lovely and make it really easy and not intimidating at all. Laura is really amazing at what she does.
October 16, 2025
Unprompted review
Reply from PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
I have spoken to Sue today
I have spoken to Sue today, so far she has provided me the best customer service. Sue was very friendly, helpful, and patient. She was so understanding and went the extra mile to help me solve my issue by making everything suitable to my needs.❤️❤️❤️❤️
October 15, 2025
Unprompted review
Reply from PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
I would strongly advise anyone to avoid…
I would strongly advise anyone to avoid dealing with PRA Group if possible.
Despite clear evidence that a default already registered by Barclaycard has been duplicated by PRA Group on my credit file — which is a clear breach of UK credit reporting laws and FCA regulations — they have refused to take action.
After speaking with two representatives (Nieve and her line manager Jean), I explained in detail that their default was a duplicate entry for the same debt, which is not only misleading, but also illegal under data protection laws and FCA rules. Yet, they completely dismissed my concerns and refused to remove the entry.
Their customer service was unhelpful, dismissive, and uninformed, and they failed to acknowledge even the basic legal standards around credit reporting. I’ve now had to escalate the issue to the Financial Ombudsman Service because PRA Group has failed to treat my complaint seriously or fairly.
October 14, 2025
Unprompted review
Reply from PRA Group UK
Hi S Niven,
We are sorry to hear about your recent experience with PRA Group. We want to always provide fantastic service, and we are sorry that on this occasion we didn’t live up to your expectations.
We’d really like to know more about what went wrong so we can improve in future.
Please email us at: complaints@pragroup.co.uk or by calling us on 0808 196 5541 (8am-5pm, Mon-Fri)
Had a lovely phone call with sue
Had a lovely phone call with sue! she was very understanding and offered so much support. I definitely feel at ease after today’s conversation. I am very thankful
October 13, 2025
Unprompted review
Reply from PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
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Thank you Abbie
Abbie was amazing. Everything went smooth with her and quick. Thank you, Abbie!
October 13, 2025
Unprompted review
Reply from PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Helpful
Nobody likes to deal with debt collection companies. however the lady i spoke to was called Laura she polite and very helpful and sorted my issues quickly
October 13, 2025
Unprompted review
Reply from PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Stewart was very helpful on the online…
Stewart was very helpful on the online chat and resolved my issues quickly and efficiently
October 11, 2025
Unprompted review
Reply from PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
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