PrecisionBiotics UK Reviews 

200
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 30 reviews, reviewers had a great experience with this company. Customers frequently praise the product's effectiveness, noting significant improvements in various gut and stomach problems. Many people describe the products as working exceptionally well, often exceeding expectations and providing a new lease on life. Reviewers consistently find the products to be of high quality and reliable, with many considering them the best option available. The delivery service is also highly regarded, with orders arriving promptly and in good condition. People appreciate the ease of ordering and being kept informed, contributing to an excellent overall service.

What people talk about most

Product

Customers had positive experiences with the product, with many reviewers consistently praising its... See more

Quality

Consumers find quality to be positive, with many reviewers stating the product is good and reliable, keeping... See more

Delivery service

People report positive experiences with delivery service, highlighting its speed and efficiency. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am into my 5thweek of taking Alflorex.My gut problems see yo have subsided.after several months of discomfort. I sm Coeliac so I really hope this vonti.

Company replied

Rated 5 out of 5 stars

Alflorex has literally given me a new life! I suffered with flair ups of IBD (colitis) which caused me anxiety in social situations, work, travel and even in relationships. I started taking Alflorex 5... See more

Company replied


Company details

  1. Vitamin and Supplements Store

About PrecisionBiotics UK

Written by the company

PrecisionBiotics® are experts in probiotic healthcare and nutritional products that customers can trust. We were founded by scientists who believe the human microbiome contains the answers to many modern health problems.

Our precision gut health supplements have been developed to help support gut health, brain health, mental performance, mental wellness and immunity.

Our supplements are all gluten free, dairy free, lactose free and suitable for vegans.

SHOP NOW

Free Delivery on orders of £30+

Free Gift when you spend £50+

Free Recipe E-Book

Sign Up to receive 15% off

Earn £10 for every friend referred


Contact info

4.1

Great

TrustScore 4 out of 5

200 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(200)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Communication about the delivery was accurate and the products arrived safely. Thanks very much.

December 2, 2022
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Reply from PrecisionBiotics UK

Thank you so much for feedback.

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Rated 5 out of 5 stars

Website was very easy to order

First time ordering from PrecisionBiotics, I found the website so quick and easy to use . I’m very happy with my buy one get one free offer . Would highly recommend !

November 28, 2022
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Reply from PrecisionBiotics UK

Thank you so much for feedback.

Rated 5 out of 5 stars

Fantastic products & service

I have ordered several times and always get great service.
I had a parcel that went missing and it was quickly replaced.
Their Alflorex has helped my IBS greatly.

December 4, 2022
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Reply from PrecisionBiotics UK

Thank you so much for your feedback.

Rated 1 out of 5 stars

Order still not delivered

Order still not delivered. Falsely told I was not in to received delivery when I certainly was. Tracking says 'unexpected error' since the 29th November without updates. Can I cancel order and get refund then buy product elsewhere? Will certainly never use this service again.

December 2, 2022
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Reply from PrecisionBiotics UK

We are so sorry that you have not received your order. Customer Services have been instructed to contact you urgently to resolve this for you.

Rated 2 out of 5 stars

Had to put it low because Royal Mail…

Had to put it low because Royal Mail first of all had a delay on delivery and then lied that they had delivered when they hadn't. You also need to get rid of that policy of getting customers to complete paperwork before resending. Brooke in Customer Services was excellent ( hence the second star) but still waiting after more than a week for a delivery promised in 48 hours!

November 12, 2022
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Reply from PrecisionBiotics UK

Hi Nick, thank you for your feedback. Its frustrating you had such a bad experience with Royal Mail. We'll make sure to pass on your feedback to the Customer Services team who can streamline this process in future.

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Rated 5 out of 5 stars

Very Professional

Very good all questions that I asked were answered in a professional manner..Delivery was on time
Mike Lewis

October 11, 2022
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Reply from PrecisionBiotics UK

Hi Mike, thank you for your feedback.

Rated 5 out of 5 stars

I have very busy days with 2 small kids…

I have very busy days with 2 small kids and a demanding job, so I need all the extra headspace I can get.
Zenflore is a great product for this!

September 12, 2022
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Reply from PrecisionBiotics UK

Thank you so much for your review Martin

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Rated 4 out of 5 stars

Bit odd to receive two tracked…

Bit odd to receive two tracked deliveries, one with a sheet of paper in it..?!

September 6, 2022
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Reply from PrecisionBiotics UK

Hi Paul, thanks for your feedback. I have let our Operations Team know so they can resolve this issue.

Rated 1 out of 5 stars

I purchased a subscription the week…

I purchased a subscription the week before last, 3 x Alflorax every 3 months. Two days later I was impressed to receive what I believed was my order - but no ‘An empty box with some brown paper packaging & a leaflet to say thanks for ordering & refer a friend’
I had to contact customer service only to be told that ‘subscription orders were treated separately on their system and my Alflorax tabs would be sent in a separate package’ …. Not very‘eco or customer friendly’, unnecessary packaging to send an A5 piece of paper in an otherwise - this could have been sent in an envelope then I wouldn’t have assumed the packager had omitted to put my 3 packs in the box. Payment taken 10 days ago and still waiting for my Alflorax delivery. I have purchased individual packs from Precision Biotics since 2017 & my previous subscription was only cancelled because my payment card was compromised in March 2022 - I’m more than a tad disappointed but having said that Alflorax is the best probiotic that I have taken.

September 4, 2022
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Reply from PrecisionBiotics UK

Hi Helen, we are so sorry to hear about your experience. We have contacted our Customer Service Team who will investigate and contact you to resolve this urgently.

Rated 2 out of 5 stars

We had to try 3 different card to buy…

We had to try 3 different card to buy this. we know our card still have limits, but for some reason we can't use it in this website.

August 7, 2022
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Reply from PrecisionBiotics UK

Hi Andrew, we're sorry to hear you had issues trying to purchase product on our website. I'll pass this feedback on to our customer service team so they can look in to it.

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Rated 5 out of 5 stars

Great products and quick delivery

I have seen improvement after using your probiotics. The delivery was spot on as described.

August 6, 2022
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Reply from PrecisionBiotics UK

Hi Ahmad, thanks so much for your review, we're glad you are seeing improvements. You may be interested to know we offer our products via Subscribe & save so you never run out.

https://www.precisionbiotics.co.uk/subscription.list

Rated 5 out of 5 stars

Feel loads better since taking…

Feel loads better since taking zenflore. Have told family and friends about your company

August 5, 2022
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Reply from PrecisionBiotics UK

Hi Ann

Thank you so much for your wonderful review. You may be interested to know we have a refer a friend scheme where you can earn £10 per referral when they buy product on our website over £45. All you need to do is log on and get your unique referral code to pass on to them.

https://www.precisionbiotics.co.uk/myreferrals.list

Rated 5 out of 5 stars

Great results

This product was recommended by my consultant. I have definitely felt the benefit and I do feel it has helped me with menopause symptoms

August 4, 2022
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Reply from PrecisionBiotics UK

We feel your pain with those pesky menopause symptoms!

You may be interested to know all our products are available on subscription so you never run out.

https://www.precisionbiotics.co.uk/subscription.list

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