Had a great experience buying our car. Hassan was very friendly, helpful and professional throughout the whole process. He made everything easy and stress-free. Really happy with the service.
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Review summary
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Picked up our Ford Puma from the Kettering site today and just wanted to say thank you to Ash for his help throughout the process. Went over last week to have a look round no pressure to buy key us ge... See more
Company replied
Richard was excellent throughout. Dealt with my calls efficiently and made the process of the car purchase very seamless. Couple of points on the valet which have been highlighted.
Company replied
Brought a Ford eco sport from here . Served by Ash who went above and beyond to help. No pushy salesman. Very informative. Purchase went through easily. The only fault we had to wait quite a while... See more
Company replied
Company details
Written by the company
At Premier Car Supermarket, we are committed to providing vehicles that combine affordability with exceptional quality. Established in 2005 in Leicester, we expanded our presence by opening a larger site in Derby in 2016 and an additional showroom in Kettering in 2023. Our extensive inventory caters to a wide range of preferences and budgets, featuring over 500 vehicles, including: - Small, Medium, and Large Cars - Estate Cars - People Carriers (MPVs) - Prestige Vehicles - 4x4s - Electric vehicles We invite you to explore our stock online or visit one of our showrooms to find your next vehicle. We look forward to welcoming you soon!
Contact info
Premier Car Supermarket, Carriers road , DE656PE , Eggington, Derby , United Kingdom
- 01283247171
- sales@pcsderby.co.uk
- premiercarsupermarket.co.uk
3.9
Great
397 reviews
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Replied to 96% of negative reviews
Typically takes over 1 month to reply
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Reply from Premier Car Supermarket
Hello Chris,
Thank you for your kind words! We’re so pleased to hear that you had a great experience and that Oli provided excellent service.
Your recommendation means a lot to us, and we truly appreciate your support. We hope to see you again in the future!
Best regards,
Premier Car Supermarket Kettering
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Excellent service from Kyle at PCS
Excellent service from Kyle at PCS. He was very knowledgeable and the experience was totally painless. Thank you Kyle much appreciated 😊. Loving my new electric mini.
May 22, 2025
Unprompted review
Reply from Premier Car Supermarket
Hello Jayne,
Thank you so much for your kind words! We're thrilled to hear you had an excellent experience with Kyle at PCS. He'll be delighted to know his knowledge and support made the process smooth and enjoyable for you. Congratulations on your new electric MINI – we’re so glad you’re loving it! Enjoy every mile😊
PCS
Fantastic service
Fantastic service. Went to view a car and was amazed with how honest and helpful the team was.
No pressure or pushy sales.
Very happy with the overall experience would highly recommend to anyone.
Dealt with Alantas and was fantastic.
May 22, 2025
Unprompted review
Reply from Premier Car Supermarket
Hello James,
Thank you so much for your kind words! We're really pleased to hear that you had such a positive experience with us. Honesty and a no-pressure approach are exactly what we aim for, so it's great to know that came through. Alantas will be especially happy to hear your feedback – he’s fantastic indeed! 😊 We truly appreciate the recommendation and hope you enjoy every mile in your new car.
PCS
OLI WAS GREAT
Such a pleasant experience all the way through and I would recommend them to anyone looking to buy a car!
May 21, 2025
Unprompted review
Reply from Premier Car Supermarket
Hello James,
Thank you so much for the fantastic feedback! We're thrilled to hear Oli was such a great help throughout the process. He’ll be over the moon to know he made a positive difference. Enjoy every moment with your new car🚗
PCS
Oli was great
Oli was great. A great help the whole way through the process of buying the new car. Couldn't recommend him more
May 21, 2025
Unprompted review
Reply from Premier Car Supermarket
Hello Kimberley,
Thank you so much for the lovely feedback! We're delighted to hear that Oli was such a great help throughout your car-buying journey. He’ll be so pleased to know how much you appreciated his support. Enjoy your new car, and thank you again for the recommendation – it really means a lot! 🚗
PCS
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Shan was great
Shan was great! Really attentive and got me a car I love !! Highly recommend !
May 16, 2025
Unprompted review
Reply from Premier Car Supermarket
Hello Taylor,
Thank you so much for your fantastic feedback! We’re thrilled to hear Shan was able to help you find a car you love. We really appreciate your recommendation and are glad to have been able to assist you. If you ever need anything in the future, don’t hesitate to reach out!
Best regards,
PCS Kettering.
What a nightmare! Don't be fooled by low prices.
I'd really hoped to be able to write a more positive review but my experience with PCS Derby has been nothing short of abysmal and I am regrettably now pursuing a claim through the Small Claims Court against them. The vehicle, a 2021 Nissan Qashqai with a mere 25,400 miles on the clock, was sold to me with a failing clutch. It is unfathomable that a major problem of this nature wouldn't have been picked up in their own "comprehensive multipoint inspection" prior to the vehicle being placed on the market. Both Halfords and a local garage identified "excessive judder" within days of the purchase. After a lengthy and deeply unpleasant negotiation with Aftercare, where I offered to personally contribute around half of the repair bill, PCS Derby then reneged on the agreement the week of the repair, backtracking on their agreed contribution and saying they wouldn't pay for a crucial part (the flywheel) that our garage strongly recommended replacing and that would void the warranty of the repair if not installed as part of the clutch assembly. It is now for me to find almost £1,000 to pay just for the clutch, having only had the car for 3 weeks. Never mind the battery that needed replacing immediately (£226) and the windscreen too. After I'd travelled 4 hours to Derby by train to purchase the vehicle, I discovered the "chip" that I had been told was no bigger than "a 5p coin" was in fact a sizeable crack and, as it turns out, requires a whole new windscreen at a cost of £1,138 (without insurance). The £95 deduction from the sales price, after much negotiating, hardly compensates. Their friendly tone on social media and on the sales floor quickly evaporates when dealing with aftercare issues. Bizarrely, they were most offended when I accused them of being less than upfront in initial conversations and then, without a hint of irony, went on to renege on the agreement of a fair contribution towards the clutch, leaving me to shoulder three quarters of the expensive repair bill. It beggars belief! Finally, it is worth noting that their "warranty" is, well, just take a look at it... as it contracts out of just about everything that could possibly go wrong with a vehicle. Thank heavens for the Consumer Rights Act and the Small Claims Court. But, seriously, do yourself a huge favour and just avoid PCS Derby completely.
EDIT: The response from PCS exemplifies why a trust deficit exists and unfortunately plays into the stereotype of second hand car dealers. 'Didn't want to travel (200 miles) back to base'... you mean long distance, high speed motorway travelling in a car that your company sold me with a major fault? 'Put 220 miles on it in almost a month before repair'... well, yes, because it is our sole family car and we have three children who legally have to be taken on school runs to school! Pfftf, as if we've been joyriding across the country! 'Great-value car'... what chutzpah... market value at the outset, now rubbish value after major repair bills factored in. 'Agreed to cover the parts that had failed'... well, as for the last part, nothing like the terms of the agreement being unilaterally torn up and rewritten *during* the repair job. Unapologetic, combative, dwelling on issues that are no longer relevant as other consumer rights exercised, reneging on the negotiated settlement, etc. I could go on and on! Just save yourselves the time, money and stress and just don't take the risk... I *so wish* I could have received this advice from somebody else just a month ago.
April 19, 2025
Unprompted review
Reply from Premier Car Supermarket
Hello Justin,
When you first contacted Aftersales to say your clutch had a judder, I tried to book your car into our workshop to have the issue investigated and resolved.
This would have been solved under the return to base warranty you have with your car, however you refused to return the car to us. You had been happy to travel to us for the great-value car, but then said the distance was too far to return for a repair.
Yet, you continued to drive the car for almost a month and 220 miles AFTER the estimate from Halfords saying the clutch had excessive juddering. You could have returned to us, you just didn’t want to.
You did have the option at the point of purchase to buy a nationwide extended warranty but refused and signed to say you understood any repair would be covered ‘back to base’. When a fault occurred you refused to return the vehicle thus refusing to give us the opportunity to investigate the issue.
After numerous emails I agreed to cover the failed parts only and a contribution towards the labour at a local garage. I spoke to the mechanic who explained the clutch needed to be replaced, but the flywheel didn’t, although it was their policy to do both at the same time.
No warranty would cover the cost of recommended repairs only parts that have failed. You choose to have the flywheel replaced and are now taking us to court to cover this cost.
We refunded the clutch and the agreed labour.
Good variety of choice
Good variety of choice, vehicle in good condition, reliable service 👍🏻
May 15, 2025
Unprompted review
Reply from Premier Car Supermarket
Hello Federico,
Thank you for your review! We're so glad to hear you were happy with the variety, condition of the vehicle, and our service. We truly appreciate your feedback and look forward to assisting you again in the future!
Best regards,
PCS Kettering.
Staff are Knowledgeable
Staff are friendly, helpful, knowledgeable and efficient. This has to have been my easiest purchase of a car ever, and I replace my vehicle approximately every 5 years.
May 13, 2025
Unprompted review
Reply from Premier Car Supermarket
Hello Melanie,
Thank you so much for your kind words! We’re thrilled to hear that your experience with us was the easiest car purchase you’ve ever had. It's great to know our team’s friendly, helpful, and efficient service made a difference for you. We truly appreciate your feedback and look forward to assisting you again in the future!
Best regards,
PCS Derby.
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Excellent service from Shan
Shan provided excellent service and the process of buying my new car was quick and easy :)
May 7, 2025
Unprompted review
Reply from Premier Car Supermarket
Dear Charlotte,
Thank you so much for your kind words!
We're delighted to hear that Shan provided you with excellent service and that the car-buying process was smooth and straightforward. We always aim to make the experience as easy and enjoyable as possible, and it's great to know we delivered that for you.
Enjoy your new car, and please don’t hesitate to reach out if you need anything in the future. We’re always here to help.
Warm regards,
PCS Kettering
Premier Sales service with a smile 😃
The friendly nature and no high sale pressure techniques from Ollie. This made it a much more pleasurable experience. 😃👍
May 7, 2025
Unprompted review
Reply from Premier Car Supermarket
Dear Amber,
Thank you for your wonderful feedback!
We’re so pleased to hear that Ollie’s friendly approach and no-pressure style made your experience an enjoyable one. That’s exactly the kind of environment we aim to create — relaxed, transparent, and customer-focused.
We’ll be sure to pass on your kind words to Ollie.
Enjoy your new vehicle! 😃👍
Warm regards,
PCS Kettering,
I was very happy with my experience
I was very happy with my experience, Oli tried to do everything he could to help including adding charge to the car and securing a full mot
May 3, 2025
Unprompted review
Reply from Premier Car Supermarket
Dear Zoe,
Thank you for sharing your experience with us! We’re thrilled to hear that Oli went above and beyond to ensure you had a positive experience, from adding a charge to your car to securing a full MOT.
Your satisfaction is important to us, and we truly appreciate you taking the time to share your feedback. We look forward to assisting you again in the future!
Best regards,
Premier Car Supermarket Kettering.
Allan was amazing
Allan was amazing. So patient, nothing too much trouble. Lovely guy. Very knowledgeable and friendly!
Flew from scotland for this one of a kind car from a one of a kind dealer and one of a kind guy!
May 3, 2025
Unprompted review
Reply from Premier Car Supermarket
Dear Julian,
Thank you so much for your wonderful review! We’re thrilled to hear that Allan provided such exceptional service. His patience, knowledge, and friendly approach are exactly what we strive for, and we’re so glad he made such a positive impression.
We’re especially honored that you traveled all the way from Scotland to purchase your one-of-a-kind car from us—it’s customers like you that make what we do so rewarding.
Thank you again for choosing Premier Car Supermarket Kettering. We hope you’re enjoying your new car and look forward to seeing you again!
Best regards,
Premier Car Supermarket Kettering.
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Reply from Premier Car Supermarket
Hello,
Thank you for your kind words! We're so pleased to hear that Oli provided you with excellent and professional service and was able to be of help throughout your visit.
We truly appreciate your feedback and hope to assist you again in the future.
Best regards,
Premier Car Supermarket Kettering.
This is my first car purchase from p c…
This is my first car purchase from p c s .
First class customer service from Junaid the gentleman that helped me with the car purchase .
I would highly recommend them
May 2, 2025
Unprompted review
Reply from Premier Car Supermarket
Dear Elliott,
Thank you for choosing Premier Car Supermarket for your first car purchase! We’re thrilled to hear that Junaid provided you with first-class customer service and made the experience a positive one.
Your recommendation means a lot to us, and we’re grateful for your kind words. We hope you enjoy your new car and look forward to assisting you again in the future!
Best regards,
Premier Car Supermarket Derby.
Mini Cooper SE
Came across Premier Car Supermarket by chance in my search for a reasonably priced Mini Copper S Electric Vehicle. Contacted them by email to make sure they had the vehicles I had seen advertised and was answered straightaway by Junaid and arranged to visit. Found the car I was looking for and purchased it there and then. Collected it today and would highly recommend “PCS”
Thank you Junaid for your excellent customer service.
May 1, 2025
Unprompted review
Reply from Premier Car Supermarket
Dear Lynn,
Thank you so much for your kind words and for sharing your experience with us! We're thrilled to hear that you found the Mini Cooper S Electric Vehicle you were looking for, and that Junaid was able to assist you every step of the way.
It’s wonderful to know that your visit and purchase experience went smoothly, and we’re grateful for your recommendation of Premier Car Supermarket. Junaid will be pleased to know his customer service made a positive impact.
We truly appreciate your support and hope you enjoy your new car! We look forward to welcoming you back in the future.
Best regards,
Premier Car Supermarket Derby.
Excellent service
Excellent service, no hassle just very helpful quick and easy thanks Oli.
May 1, 2025
Unprompted review
Reply from Premier Car Supermarket
Dear Peter,
Thank you for your kind words! We’re so pleased to hear that you had an excellent experience with no hassle, and that Oli made the process quick and easy for you.
Your feedback is greatly appreciated, and we’re happy to have been able to assist you. We look forward to serving you again in the future!
Best regards,
Premier Car Supermarket Kettering.
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Very efficient buying process handled…
Very efficient buying process handled by Oli. Great selection of cars all priced reasonably.
April 30, 2025
Unprompted review
Reply from Premier Car Supermarket
Dear Tom,
Thank you for your wonderful review! We're so glad to hear that your buying process was efficient and well-handled by Oli. It's also great to know that you found our selection of cars and pricing to be just right.
We truly appreciate your feedback and hope to assist you again in the future. Enjoy your new car!
Best regards,
Premier Car Supermarket Kettering.
Shan was super helpful with helping me…
Shan was super helpful with helping me choose the van I went with for my business needs. The sales process was smooth and he found me the best possible monthly rate on finance. Will defiantly use again for my next vehicle
April 30, 2025
Unprompted review
Reply from Premier Car Supermarket
Dear Robbie,
Thank you for your kind words! We’re thrilled to hear that Shan was so helpful in assisting you with choosing the perfect van for your business needs. It’s great to know that the sales process went smoothly and that he was able to secure the best possible finance rate for you.
We truly appreciate your trust in us and are excited to assist you with your next vehicle purchase. We look forward to seeing you again in the future!
Best regards,
Premier Car Supermarket Kettering.
Excellent service
Excellent service. Shan is good, polite salesman and very helpful.
April 30, 2025
Unprompted review
Reply from Premier Car Supermarket
Dear Michael,
Thank you for your wonderful feedback! We’re so glad to hear that you received excellent service and that Shan made such a positive impression with his politeness and helpfulness.
We truly appreciate your kind words and look forward to assisting you again in the future!
Best regards,
Premier Car Supermarket Kettering.
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