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Premiere Collectibles Reviews 

15,106
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 2,768 reviews, reviewers had a great experience with this company. Many customers frequently praise the wonderful quality of the products, highlighting that items like autographed books and collectibles arrive in pristine and well-protected condition. Enthusiastic consumers also appreciate the reliable service and exceptionally smooth ordering process, making it simple to secure unique signed memorabilia safely. However, some customers also noted that shipments experienced noticeable fulfillment delays, with certain packages arriving several weeks past the expected release date. A few reviewers additionally mentioned facing frustrating issues such as damaged packaging, items arriving incomplete, or receiving incorrect merchandise during the transport process.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting excellent quality, accurate... See more

Delivery service

Consumers find delivery service experiences to be highly divided. On one hand, many reviewers praise fast... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as opinions are sharply divided. Many customers... See more

Quality

Customers had positive experiences with quality, expressing satisfaction with excellent products and great... See more

Service

Reviewers mention positive feedback about service, highlighting very nice service and professional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Book was packaged well and perfect condition. Signature is just what was advertised. The only thing keeping it from a 5 star is simply that the book is a 2nd printing rather than 1st and that was not... See more

Company replied

Rated 4 out of 5 stars

It could have been 5 stars, but the record in the signed Motley Crue frame had shifted during transport, so I now need to remove the back of the frame and reposition it. That's a disappointing outcome... See more

Company replied

Rated 4 out of 5 stars

I had a good experience at this company. I bought a signed Ghostface Funko. The downfall was that it came damaged in the box but I contacted the company right away they put me through to there claim d... See more

Company replied

Rated 5 out of 5 stars

got my signed copy of this Dave Portnoy book which is awesome. Great New Englander who is pro small business and a great Pizza reviewer. My first job was in a small pizzeria in Rochester, NY and I hav... See more

Company replied



Company details

  1. #36 of 46 best companies in Collectibles Store
  2. #23 of 27 best companies in Book Store

Written by the company

America's Largest Autographed Bookstore. Premiere Collectibles features signed books by Celebrities, Politicians, Musicians, Pop Culture Icons, Best Selling Authors, Historic Figures, and Others. From Rare Hard to Find books to wide releases, we have a signed book for everyone. Authenticated, Quality, Variety, and Presentation are our Cornerstones.


Contact info

4.1

Great

TrustScore 4 out of 5

15K reviews

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4.1

All reviews

(15,106)

2,797 reviews in the last 12 months

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Rated 1 out of 5 stars

The delivery was at least 3 weeks late

The delivery was at least 3 weeks late. I can't foresee myself ordering from them again.

July 8, 2026
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Reply from Premiere Collectibles

We’re very sorry your order took longer than expected to arrive. We know how disappointing it is to wait for something you’re excited to receive, especially when it doesn’t arrive within the expected timeframe. We truly appreciate your patience and sincerely apologize that this experience fell short of what you expected from us. We hope we’ll have the opportunity to provide you with a better experience in the future.

Rated 1 out of 5 stars

Took a ridiculously long time for my…

Took a ridiculously long time for my book to arrive

July 12, 2026
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Reply from Premiere Collectibles

We’re very sorry your book took longer than expected to arrive. We know the wait for a pre-order can already feel long, and an additional delay once the book is released is understandably frustrating. We’re actively working to improve both our fulfillment timelines and our communication when delays occur, so customers have a better idea of what to expect. We truly appreciate your patience and your feedback - thank you for your review!

Rated 5 out of 5 stars

Great quality record

Great quality record. Fast shipping and very reasonable.
Thanks

July 15, 2026
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Reply from Premiere Collectibles

Thank you for your wonderful review! We're so happy to hear you were pleased with the quality of your record and our fast, reasonable shipping. We truly appreciate your support!

Rated 5 out of 5 stars

Super duper!

October 28, 2025
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Reply from Premiere Collectibles

Thank you for your review! We are so glad it was a great experience - we look forward to serving you again!

Rated 1 out of 5 stars

The whole process sucked

The whole process sucked. The promised item was not delivered for over 5 weeks after the book came out with the excuse that the autograph stickers still had to be applied which takes 2-3 weeks. However, the artist was shown online prior to the release day signing reams of stickers. The delays were inexcusable and in sending the my address to Fed Ex, you missed the Unit number for my home, thus the book was delayed even further! I will NEVER EVER purchase anything from Premiere Collectables again.

July 12, 2026
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Reply from Premiere Collectibles

We’re truly sorry for the experience you had with this order. Between the extended wait after the book’s release, the frustration around the signed bookplate process, and the issue with your shipping address, we completely understand why you’re disappointed. Regardless of the individual circumstances, this was not the smooth experience we want for our customers. We sincerely apologize for the frustration and inconvenience throughout the process, and we appreciate you taking the time to share your feedback with us.

Rated 2 out of 5 stars

Photoshops promotional photos do not match actual product

I'm sure you've heard it many times before. The product did not live up to the advertising pictures. The ink on the autograph was not vivid as it was in the photoshopped version of the advertising. Did not get what I paid for and customer service response was lackluster if any response was given at all

July 15, 2026
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Reply from Premiere Collectibles

We’re sorry to hear that your item didn’t meet your expectations and that your experience with our customer service added to your disappointment. Because each autograph is individually hand-signed, there can be natural variations in the appearance and intensity of the signature from one item to another. That said, we want you to be happy with your collectible and with the service you receive from us. We’ll be reaching out directly to learn more and see how we can help.

Rated 5 out of 5 stars

Was a great experience after the…

Was a great experience after the signing was done my order got here very quickly and in great shape

July 8, 2026
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Reply from Premiere Collectibles

We're so happy to hear that your experience was great and that your order arrived quickly and in excellent condition! Thank you for sharing your positive feedback.

Rated 1 out of 5 stars

Liars and cheats. Avoid at all costs.

Your company has terrible customer service, lies and cheats. You should be ashamed of your selves. Delayed shipment for months and months with no information and terrible customer service. Finally shipped and the order is wrong. Do not buy anything from this company.

August 11, 2026
Rated 1 out of 5 stars

Horrible Customer Service

Bought a framed signed vinyl. Item was delivered with the frame busted, glass shattered and damage to the vinyl cover. I have contacted their customer service regarding this but I have yet to hear anything back. I know they don’t ship it but perhaps they could package it better. I’ll give updates to all.

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

Quality of the merchandise & the…

Quality of the merchandise & the awesome customer service !

June 26, 2026
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Reply from Premiere Collectibles

We're so happy to hear you're pleased with your experience - We truly appreciate your kind words! Thank you for your review!

Rated 1 out of 5 stars

Poor communication about purchase

Poor communication about purchase, took forever to receive, and too many unrelated marketing emails.

July 12, 2026
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Reply from Premiere Collectibles

We’re sorry to hear that your experience with us was frustrating. We understand how important clear order updates and timely delivery are, and we’re sorry we fell short in both areas. We also appreciate your feedback regarding the frequency and relevance of our marketing emails. Thank you for bringing these concerns to our attention—we’re always looking for ways to create a better experience for our customers.

Rated 5 out of 5 stars
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Reply from Premiere Collectibles

Thank you so much for your review! We are so glad you were happy with your purchase - looking forward to serving you again soon!

Rated 5 out of 5 stars
Premiere Collectibles logo

Reply from Premiere Collectibles

We truly appreciate your positive feedback - thank you for your review! We look forward to serving you again soon.

Rated 5 out of 5 stars

Great autographed edition of A…

Great autographed edition of A Screaming Life by Kim Thayil

July 7, 2026
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Reply from Premiere Collectibles

We're so glad to hear you appreciated the autographed edition! Thank you for sharing your positive feedback with us - we look forward to serving you again soon!

Rated 5 out of 5 stars

Wonderful experience.

Wonderful experience. Great customer service. I will be back.

March 16, 2026
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Reply from Premiere Collectibles

We're so happy to hear you had a wonderful experience with our customer service! We appreciate your kind words and look forward to your next visit.

Rated 5 out of 5 stars

I placed an order for dokken signed and…

I placed an order for dokken signed and framed and I was skeptical after being disappointed by the framing of my foreigner record. I must say it was night and day from foreigner. The framing was first class and packaged very well. I hope they continue to use this company for framing and ditch the other one.

August 8, 2026
Unprompted review
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Reply from Premiere Collectibles

We're so glad to hear that your recent Dokken order exceeded your expectations with its first-class framing and careful packaging! We truly appreciate you sharing your positive experience and valuable feedback regarding the framing! We are always striving to improve and your comments are very helpful.

Rated 5 out of 5 stars

Both autographs were very clear in the…

Both autographs were very clear in the book. The packaging kept the item very safe as well. Plus having two copies of the book included (one signed, one unsigned) was perfect to enjoy the book itself without damaging the signed edition.

July 6, 2026
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Reply from Premiere Collectibles

We truly value your positive feedback! We are so glad to hear you were so please with your purchased - we look forward to serving you again soon!

Rated 1 out of 5 stars

Ordered book in January

Ordered book in January, received in July. Some pepple got updated status, I got nothing,
I won’t do business with you again.

July 12, 2026
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Reply from Premiere Collectibles

We’re very sorry for the long wait and, especially, the lack of communication along the way. Waiting from January to July for your order without receiving the updates you expected is understandably frustrating. We know how important it is to keep our customers informed when an order is delayed, and we’re sorry we fell short here. We truly appreciate your patience and regret that this experience has left you feeling you wouldn’t order with us again - thank you again for your feedback!

Rated 5 out of 5 stars

Great customer service

Great customer service

July 6, 2026
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Reply from Premiere Collectibles

Thank you for your review! We are so glad you had a great experience - looking forward to serving you again!

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