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Premium Car Buying Service Reviews 

1,410
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 398 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and representatives for being extremely polite, professional, and welcoming during every interaction. People also appreciate the transparent communication, fair pricing, and overall efficiency of the transaction process. Consumers consistently note that the team goes above and beyond to ensure a pleasant experience without any pressure. Though some reviewers experienced unexpected price reductions or deductions during the final vehicle appraisals. A few customers felt that initial valuations were sometimes lowered or negotiated down on the day of collection. Some individuals additionally mentioned that minor issues discovered later led to frustrating adjustments before finalizing the sale.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting professional, friendly, and respectful service... See more

Service

Customers had positive experiences with service, noting that staff members were extremely professional,... See more

Price

Clients share positive opinions on price, reporting that fair offers were paid and deals were easily struck.... See more

User experience

Consumers find user experience to be highly satisfactory, reporting a smooth, quick, and hassle-free process... See more

Product

Reviewers highlight ambiguous aspects of product, noting both thorough inspections and unexpected criticisms... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Premium Car Buying Service was very good to deal with. Abs was our contact and he was extremely friendly, professional and thorough. It was a quick transaction and although we ended up getting less th... See more

Company replied

Rated 5 out of 5 stars

Conor was excellent in his communication skills, made all so easy and responded in very good time. When Conor and Ian arrived they were punctual, smart and professional but friendly as well. They... See more

Company replied

Rated 5 out of 5 stars

Despite eventually not completing the sale of my Mercedes with PCBS it was still a 5-star experience. I never felt under any kind of pressure during my dealings with them. Ellie, their staff member, w... See more

Rated 5 out of 5 stars

Good service and polite approach from both Ruben and Alan. Fair appraisal to the vehicle and negotiation was relatively easy. Would recommend o er we buy any car ! For sure .

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

Sell your car today with Premium Car Buying Service. We don't charge admin fees and offer same day payment for free. Save your valuable time when we visit you. It means we know facts like how much extra a limited edition is worth. Or whether a certain colour is in particular demand. Or how much those extra features you’ve lavished on your car have cost you – and how much value they’ve added. Or even whether it’s a particularly good time of year – for example, cabriolets are most popular in spring and summer, while for 4 x 4s it’s winter. Essentially, we review each car on its merits, and take all relevant factors into consideration. This is priceless knowledge that no computer can replicate. And it’s reflected in the price we pay. PremiumCarBuyingService.com unlike our competitors we won’t give you a valuation based on an automated system. We use our experience and knowledge of our vehicle specialists. Contact us now on 0330 822 7081 for a personalised quote and experience the difference for yourself.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,410)

396 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Selling my Ferrari

Abs was a real gentleman and his team were all fantastic right through the whole process. I would certainly recommend them and use them again the service was all very professional.

June 17, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Hi Nick, thank you so much for the 5-star review! We really appreciate your business and hope to see you again soon.

Thanks for the 5 stars, the team loves hearing feedback like this.

Kind Regards,
PCBS Team

Rated 5 out of 5 stars

Great service just as it was explained…

Great service just as it was explained by Abs. A good fair price given. totally honest and upfront nothing hidden would highly recommend.

June 18, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Hi Anthony, thank you so much for the 5-star rating! We truly appreciate your support.

Kind Regards,
PCBS Team

Rated 5 out of 5 stars

Jason n Alan

Jason n Alan
They were really good n understanding and very helpful

Thank you so much 🙏

June 16, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Hi Joshua, thank you so much for the 5-star rating! We truly appreciate your support.

Kind Regards,
PCBS Team

Rated 5 out of 5 stars

Wow these guys are so amazing made us…

Wow these guys are so amazing made us feel so comfortable right though the whole process thank you for letting me start that Bentley what a dream. The blond lady with the tooth ache thank you so much you
Made me feel special (I’m glad your tooth is better lol) you are a credit to the company as are you all I will definitely 💯 be there again one day again thank you

June 7, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Hi Dave, thank you for taking the time to leave us a 5-star review. We take great pride in our customer service, and we're delighted that we met your expectations. Thank you for your business.

Kind Regards,
PCBS Team

Rated 5 out of 5 stars

The process was very straight forward…

The process was very straight forward and Abs was really detailed in his description of the car and its value points. He helped me get the most I could for the car.

June 13, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Hi Ollie, thank you for taking the time to leave us a 5-star review. We take great pride in our customer service, and we're delighted that we met your expectations. Thank you for your business.

Kind Regards,
PCBS Team

Rated 5 out of 5 stars

Fast & Smooth Transaction

I sold my Porsche Cayman today to Abs. It was a very fast and smooth transaction. I would definitely recommend this company and use again.

June 12, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Hi Chulani, thank you for taking the time to leave us a 5-star rating! Providing a smooth, hassle-free experience is always our goal, and I'll be sure to share your kind words with the whole team.

Kind Regards,
PCBS Team

Rated 5 out of 5 stars

Over all good experience from the team

Over all good experience from the team

June 12, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Hi Riyo, thank you for taking the time to leave us a 5-star rating! Providing a smooth, hassle-free experience is always our goal, and I'll be sure to share your kind words with the whole team.

Kind Regards,
PCBS Team

Rated 4 out of 5 stars

Wayne and Alan were extremely friendly…

Wayne and Alan were extremely friendly and very professional throughout. Even though I got less than I expected for the car, it was all expertly explained and justified.

June 11, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Hi Sax, thank you so much for the 5-star review! We really appreciate your business and hope to see you again soon.

Thanks for the 5 stars, the team loves hearing feedback like this.

Kind Regards,
PCBS Team

Rated 5 out of 5 stars

Good service throughout Abbs was very…

Good service throughout Abbs was very helpful thank you

June 11, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Hi Mario, thank you so much for the 5-star rating! We truly appreciate your support.

Kind Regards,
PCBS Team

Rated 5 out of 5 stars

Professional, Reliable and Friendly

From start to finish, PCBS have been excellent. Ellie was fantastic with the initial quote and communication. Paul and Ash who came and collected the car were genuine, approachable guys who clearly take pride in their work. Overall, the whole team was professional, reliable, and a pleasure to deal with.

June 11, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Hi Billy, thank you so much for the 5-star review! We really appreciate your business and hope to see you again soon.

Thanks for the 5 stars, the team loves hearing feedback like this.

Kind Regards,
PCBS Team

Rated 5 out of 5 stars

Just bought a SL43AMG from Jade at…

Just bought a SL43AMG from Jade at PCBS. It was a great experience and Jade was fantastic, knowledgeable and personable. The process was seamless thanks Jade. Gerard

June 3, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Hi Gerard, thank you so much for the 5-star rating! We truly appreciate your support.

Kind Regards,
PCBS Team

Rated 4 out of 5 stars

Very helpful, but be clear about your bottom line.

The service was very slick and straightforward - easy to arrange a valuation, appointment, and to complete the transaction. Liam was courteous and helpful throughout. They couldn't be easier to deal with. So we were eventually happy to complete the deal. But they drive a hard bargain, and the initial valuation can be optimistic, so be sure to have a clear idea of what figure you will accept.

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Abs was brilliant

Abs was brilliant, very transparent and honest all the way through seamless transaction. Very happy

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Super Responsive and Can't Fault the Service

I reached out to PCBS late yesterday, and was contacted first thing in the morning by Abs. He was on my drive to look the car over very shortly after. By lunch time we'd agreed what I think is a fair price, with the money in my bank immediately and all the paperwork taken care of. He and everyone I dealt with was professional and courteous, with no pressure or tactics. I can't fault the service I've received, and will say they are very thorough, so expect that. Really pleased.

June 4, 2026
Unprompted review
Rated 1 out of 5 stars

Completely unprofessional

Completely unprofessional, underhanded, and entirely lacking in basic commercial integrity.

​I entered into a live negotiation as a cash buyer on a Rolls-Royce Ghost. After reaching a firm verbal commitment, the dealership completely ghosted communication.

Worse still, they underhandedly increased the vehicle's price by £10,000 overnight mid-negotiation, without a single word of courtesy or warning to inform me of the moving goalposts.

​Car buyers approach dealerships based on a specific need and a reliance on professional trust. Pulling bait-and-switch price hikes in the dark is unethical and predatory behavior.

​Be exceptionally careful when dealing with this outfit. They do not honor their commitments and will manipulate pricing the moment they see a serious buyer on the hook.

I took my cash business elsewhere.

June 2, 2026
Unprompted review

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