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Premium Car Buying Service Reviews 

1,411
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 398 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and representatives for being extremely polite, professional, and welcoming during every interaction. People also appreciate the transparent communication, fair pricing, and overall efficiency of the transaction process. Consumers consistently note that the team goes above and beyond to ensure a pleasant experience without any pressure. Though some reviewers experienced unexpected price reductions or deductions during the final vehicle appraisals. A few customers felt that initial valuations were sometimes lowered or negotiated down on the day of collection. Some individuals additionally mentioned that minor issues discovered later led to frustrating adjustments before finalizing the sale.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting professional, friendly, and respectful service... See more

Service

Customers had positive experiences with service, noting that staff members were extremely professional,... See more

Price

Clients share positive opinions on price, reporting that fair offers were paid and deals were easily struck.... See more

User experience

Consumers find user experience to be highly satisfactory, reporting a smooth, quick, and hassle-free process... See more

Product

Reviewers highlight ambiguous aspects of product, noting both thorough inspections and unexpected criticisms... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Premium Car Buying Service was very good to deal with. Abs was our contact and he was extremely friendly, professional and thorough. It was a quick transaction and although we ended up getting less th... See more

Company replied

Rated 5 out of 5 stars

Conor was excellent in his communication skills, made all so easy and responded in very good time. When Conor and Ian arrived they were punctual, smart and professional but friendly as well. They... See more

Company replied

Rated 5 out of 5 stars

Despite eventually not completing the sale of my Mercedes with PCBS it was still a 5-star experience. I never felt under any kind of pressure during my dealings with them. Ellie, their staff member, w... See more

Rated 5 out of 5 stars

Good service and polite approach from both Ruben and Alan. Fair appraisal to the vehicle and negotiation was relatively easy. Would recommend o er we buy any car ! For sure .

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

Sell your car today with Premium Car Buying Service. We don't charge admin fees and offer same day payment for free. Save your valuable time when we visit you. It means we know facts like how much extra a limited edition is worth. Or whether a certain colour is in particular demand. Or how much those extra features you’ve lavished on your car have cost you – and how much value they’ve added. Or even whether it’s a particularly good time of year – for example, cabriolets are most popular in spring and summer, while for 4 x 4s it’s winter. Essentially, we review each car on its merits, and take all relevant factors into consideration. This is priceless knowledge that no computer can replicate. And it’s reflected in the price we pay. PremiumCarBuyingService.com unlike our competitors we won’t give you a valuation based on an automated system. We use our experience and knowledge of our vehicle specialists. Contact us now on 0330 822 7081 for a personalised quote and experience the difference for yourself.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,411)

397 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Completely unprofessional

Completely unprofessional, underhanded, and entirely lacking in basic commercial integrity.

​I entered into a live negotiation as a cash buyer on a Rolls-Royce Ghost. After reaching a firm verbal commitment, the dealership completely ghosted communication.

Worse still, they underhandedly increased the vehicle's price by £10,000 overnight mid-negotiation, without a single word of courtesy or warning to inform me of the moving goalposts.

​Car buyers approach dealerships based on a specific need and a reliance on professional trust. Pulling bait-and-switch price hikes in the dark is unethical and predatory behavior.

​Be exceptionally careful when dealing with this outfit. They do not honor their commitments and will manipulate pricing the moment they see a serious buyer on the hook.

I took my cash business elsewhere.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Selling M140 to Abs

I dealt with Abs - he was professional, straightforward, and didn't mess me around. While we didn't quite hit the price we initially discussed, the entire process was so quick and hassle-free that I'm still very happy with the final outcome. Thanks for the great service!

June 3, 2026
Unprompted review
Rated 3 out of 5 stars

Great service from Wayne and Stuart

Really quick and easy service. Fair price for my SLK. Wayne and Stuart were professional, punctual and made the process feel low pressure and easy. Thanks very much. The buyers did a great job.

I didn't have an up to date v5c due to a private number plate change. The process is that £250 is withheld until you send the v5c in the post (perfectly reasonable). However it took a further 2 weeks of chasing after this was delivered to release the £250. If they had just told me it would take 2 weeks that would have been fine, but I was promised each time I got in touch that it would be today etc etc.

I was actually interested in buying a car from them, the level of detail they go into on inspection gave me a lot of confidence about the standard of their stock - but if something were to go wrong I have very low confidence of promises being fulfilled as a result of my experience.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

5-Star friendly and prompt service

Despite eventually not completing the sale of my Mercedes with PCBS it was still a 5-star experience. I never felt under any kind of pressure during my dealings with them. Ellie, their staff member, was always friendly and courteous. They offered the best price on the day (beat WBAC by almost £1000) but ultimately I was able to match this from a local family run garage, and that proved to be slightly more convenient. I would happily contact them again in the future, and would highly recommend to give them a try. Btw I found them via an initial approach to Motorpoint.com, another outfit that has has always been good to deal with.

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Abs was professional and pleasant

Abs was amazing. Very polite and professional. He arrived on time and explained everything thoroughly. I would definitely do business with him in the future if I had another opportunity.

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Abs was absolutely outstanding

Abs was absolutely outstanding. He was highly professional, genuinely lovely to chat to, and incredibly helpful in inspecting and arranging to take my car the very same day. I’d highly recommend PCBS for their wonderful service and wouldn’t hesitate to use them again!

May 23, 2026
Unprompted review
Rated 4 out of 5 stars

Wayne is very efficient and a good…

Wayne is very efficient and a good representative for PBSC he lets you know what he is doing at every stage of the process which is very helpful. Paul and Jason were both personable and pleasant and very helpful

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous experience

Fabulous experience. Much more simple than everyone else I’ve used.

Would recommend and may well be back soon!

May 19, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you so much for the fantastic feedback! We’re delighted to hear that you felt our approach stood apart from the usual car-buying experience. Providing an honest, fair, and personal service is exactly what we strive for, and we really appreciate your recommendation.

kind regards
Premium Car Buying Service

Rated 5 out of 5 stars

Abs was very helpful and professionals

Abs was very helpful and professionals. Would recommend this company.

May 18, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your wonderful review! We’re delighted to hear that Abs provided professional, helpful, and polite service. We truly appreciate your recommendation and your kind support.

We’ll be sure to pass along your compliments to the buyer—he’ll be thrilled to hear such positive feedback.

Kind regards,
Premium Car Buying Service

Rated 4 out of 5 stars

Great experience with Abs

Great experience with Abs, thorough check of the car and price agreed was almost what was offered on the phone due to unknown issue.

May 2, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your kind comments and feedback.
As an independent company, your review is extremely important to us and very much appreciated.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Review on transacting with Abs at PCBS

Just sold my car through PCBS. Abs contacted and remained my contact point throughout, arrived early on the day, very nice guy, fair and professional in his approach. Yes the price was slightly lower than originally anticipated, but acceptable given some raised concerns. Would recommend.

May 16, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your kind comments and feedback.
As an independent company, your review is extremely important to us and very much appreciated.

Kind regards,
Premium Car Buying Service

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