Prepaidsims Reviews 134

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent customer service, noting the helpfulness and responsiveness of the support staff. Many people found the installation and activation process for both physical SIMs and eSIMs to be very easy and straightforward, with the products working instantly upon arrival in their destination countries. The coverage provided during travels is also consistently praised. However, some customers experienced issues with product functionality, reporting that some SIMs or eSIMs did not work at all or had intermittent connectivity. A few other people also felt that the information regarding product limitations, such as streaming services without Wi-Fi or MMS capabilities, was not clearly communicated.

What people talk about most

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the setup and... See more

Product

Reviewers highlight ambiguous aspects of the product. While many customers praise the SIM cards for working... See more

Service

Users describe positive interactions with service. Many customers are very happy with the service received,... See more

Location

Consumers find location to be ambiguous. Many customers report excellent coverage in various international... See more

Customer service

Clients share positive opinions on customer service. Many customers report that the support team is quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second time we've used Prepaidsims in Japan. Our phones are not compatible with eSims so we use a physical sim card. They are excellent value and started working as soon as we switched our... See more

Rated 5 out of 5 stars

My experience with prepaid sims has been amazing. From their fabulous Customer Service when I've had to contact them, the prompt delivery of the sims and the coverage they provide when overseas has b... See more

Rated 5 out of 5 stars

My Europe trip got cancelled so I reached out to ask if the Europe esim I purchased could be exchanged for a New Zealand one for another trip in a couple months - thinking that I wouldn’t be able to d... See more

Rated 5 out of 5 stars

My experience is not involving any SIM card but the excellent PrepaidSims.com.au customer service. Last year I bought a sim card online but I couldn't use it because my travel plans suddenly change... See more


Company details

Information provided by various external sources

We offer top prepaid travel SIM cards covering over 100+ of the world's destinations. Buy a prepaid travel SIM for on your next holiday and stay connected like a local. Check out the latest deals on roaming free prepaid SIMs for Australian travellers a...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

134 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

eSIM registration went smoothly and…

eSIM registration went smoothly and according to instructions. I have started this UKsim working in Europe and data is fine. Text messages to UK number seem to be working as expected. Having the UK number is central to my choice of product. A method to make extensions while on Tne same UK number would have been good.

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Very responsive

Very responsive. Despite not being a "chat" service, my emails were answered in less than 30 minutes each time. And, Alvin easily solved my problem which was "user" error. He helped me understand and hopefully next time I purchase an eSim from PrepaidSims for travel I will remember the steps tobdo on landing in my new country. Thanks!!

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use

I was able to make WhatsApp calls, hotspot to another device & use my phone whilst travelling. This eSIM has done what it advertised what it would do. I was nervous about installing & using an eSIM for the first time. The email instructions I received were clear & easy to follow which allayed my fears

May 6, 2026
Unprompted review
Rated 4 out of 5 stars

Simple process

Simple process. Once paid for, received an email with instructions and it was so easy. Before turning off my phone in the plane, I switched all calls and data to be via Esim. Upon arrival in Paris, turned my phone on and voila! I had internet. It was easy and efficient. Very impressed ❤️

April 29, 2026
Unprompted review
Rated 1 out of 5 stars

Not existent after service

Purchased a USA SIM card which did not work. I reached out to prepaidsims three days ago and still no response. In the end I called the carrier of the SIM card (ultra) and they solved the problem. Very frustrating when you are overseas and there is no help. I usually purchase from sim corner and will not purchase from prepaid sims ever again.

April 29, 2026
Unprompted review
Rated 2 out of 5 stars

Very poor instructions but good once it works

I purchased a 20GB Asia eSIM recently and it did not work as per the instructions. By the time I was able to contact support and troubleshoot, it had been charged international roaming fees and data costs that offset any potential money I would have saved by having the eSIM. Not a great experience and I will use another company for eSIM next time.

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great coverage

It activated on the correct date, easy to install and purchase. Has given us great coverage across Hong Kong and Japan

April 29, 2026
Unprompted review
Rated 4 out of 5 stars

Happy with the price

Happy with the price for calls, texts and data. Had a bit of trouble in activating it on arrival in NZ, as tapping the QR code in the email wasn’t working for me. However I persevered and got connected after 5-10 minutes. No issues since.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Travel Sim

The sim arrived , I put it in my phone just prior to arrival and upon arriving it just kicked in and worked perfectly

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Seamless to connect

It was seamless to use when I landed in Japan. Hadn't even transferred between Sims but I was connected.
Was concerned with whether I had 20GB as phone was giving me my usage and then indicated I only had 2GB. Alvin answered my questions quickly and confirmed I had 20GB

April 26, 2026
Unprompted review
Rated 5 out of 5 stars

I'm very happy with the service I got…

I'm very happy with the service I got for my physical simcard. Even if you put the activation date 1 day before using you can still activate it when you arrive in the country you've put for the simcard. Help support is really good! And I would recommend to many others going outside of the country.

April 14, 2026
Unprompted review

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