Prepaidsims Reviews 

193
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting helpful, quick, and responsive support. The products, including both physical SIMs and eSIMs, are noted for their ease of installation and reliable operation, working instantly upon arrival in many destinations. However, some customers also noted that their SIMs or eSIMs occasionally did not work or activate as expected in certain regions or upon arrival. A few other people also felt that customer support was unhelpful or condescending when issues arose, and some experienced unexpected data routing or coverage limitations.

What people talk about most

User experience

Customers had positive experiences with user experience, finding the eSIMs easy to activate, set up, and use... See more

Product

Reviewers highlight positive aspects of product, with many finding the SIMs and eSIMs to be fantastic,... See more

Service

People report positive experiences with service, with many customers consistently praising the fantastic... See more

Location

Consumers find location to be positive, with many reviewers praising its functionality across various... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second time we've used Prepaidsims in Japan. Our phones are not compatible with eSims so we use a physical sim card. They are excellent value and started working as soon as we switched our... See more

Rated 5 out of 5 stars

My experience with prepaid sims has been amazing. From their fabulous Customer Service when I've had to contact them, the prompt delivery of the sims and the coverage they provide when overseas has b... See more

Rated 5 out of 5 stars

My Europe trip got cancelled so I reached out to ask if the Europe esim I purchased could be exchanged for a New Zealand one for another trip in a couple months - thinking that I wouldn’t be able to d... See more

Rated 5 out of 5 stars

My experience is not involving any SIM card but the excellent PrepaidSims.com.au customer service. Last year I bought a sim card online but I couldn't use it because my travel plans suddenly change... See more


Company details

Written by the company

PrepaidSIMs provides the best international eSIMs & SIM Cards for Aussie travellers. Trusted by 150,000+ customers. With coverage in over 150 countries across nearly every continent, from Europe to Asia and the Americas, we're here to help you avoid roaming fees and connect like a local on your adventures abroad!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

193 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.6

All reviews

(193)

191 reviews in the last 12 months

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Rated 4 out of 5 stars

Travel sim hiccup

We are travelling in Europe, both with multiple 30-day travel sims we swap out as required. At the change over date, month 3, my wifes new sim would not connect. Anna, with Alvins support, maintained a prolonged email conversation with us, despite the time difference, to get her up and running. She can once again head off exploring without fear of getting lost.
Thanks again.

July 7, 2026
Unprompted review
Rated 4 out of 5 stars

Prepaid SIMS wins again

this is the second consecutive SIM offer used. The offer was the best value I found (again).
It followed from an eSIM with the same terms of use ( 30 Days UK based) and it would have been useful to have been able to extend the first one and not change phone numbers, but the process was simple and effective
Highly recommended.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

These SIMs are fantastic

These SIMs are fantastic. We’ve used them on several overseas trips and would highly recommend them. The customer service is excellent, with fast response times and helpful support whenever needed.

June 14, 2026
Unprompted review
Rated 5 out of 5 stars

When the SIMs were installed

When the SIMs were installed, after finally arriving at the travel country, my connection to internet was nearly instant, thanks prepaidsims!!

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely customer service

The customer service was phenomenal, the service member Anna and Alvin were super efficient in responding to my concerns, and the response was very helpful in fixing my issue.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

No need to Panick!

Fantastic product & service. I panicked when I realised that my phone was not ESim compatible. 2 days to go when I ordered my sim expecting it not to arrive in time. It did! Simply fitted on arrival to China, restarted phone and had no issues for the whole trip.

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Top Notch.

Everything to do with Prepaidsims has been great. I did have a minor issue in the beginning, so reached out for assistance. Alvin responded rapidly, and helped me sort out an error in my configuration VERY quickly and easily.

Absolutely recommend.

June 21, 2026
Unprompted review
Rated 5 out of 5 stars

First Time e-Sim user

I've never used an e-Sim before, and was definitely nervous about it.

The emails that came through after purchasing were clear about what to do to activate it etc., which was my main worry (besides the obvious one of being scammed).

I visited three countries in Europe (from Australia) and didn't notice any drop out of coverage etc.

I have no hesitation about getting another e-Sim through PrepaidSims for my next overseas holiday!

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great Coverage

Haven't had any issues at all. Works like I was at home accessing my usual data. I always use these guys when I travel & would highly recommend the esim packages.

June 21, 2026
Unprompted review
Rated 5 out of 5 stars

5-star service

Had some troubles with my phone downloading an eSIM. Sent an email to customers support.
Anna was great! Helped me to solve my problems with prompt replies and actions.
Really appreciate her professionalism.
I will continue using Prepaidsims.

June 16, 2026
Unprompted review

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