I wanted to book 5 tickets but was only allowed 4 so had to take a chance on booking 3 then straight away booking another 2 in the hope that we would all be sat together. Luckily we were seated altog... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was not tge easiest experience as the screen wouldn’t move on and I didn’t know why. It turned out I hadn’t saved my address but no hint that it was the problem all the while the clock was ticking... See more
Company replied
Would have liked to know what number in the queue I was to buy concert tickets, but was very pleased to get some tickets for Tame Impala after patiently waiting for over an hour. It was nice to just h... See more
Company replied
It was easy to buy the tickets but the 3 minute countdown was stressful as I don't know my phone number off by heart. Not to mention, I had to pay via my card instead of Google PayPal as it did not ac... See more
Company replied
Company details
Written by the company
Here you’ll find the most up to date news and tickets for some of the UK’s most prestigious music events including Country to Country, Neighbourhood Weekender and Sounds Of The City. We have presented tours for some of the greatest acts around including; Oasis, Take That, Foo Fighters, Coldplay, Peter Kay, Billie Eilish, The Killers, Arctic Monkeys and Little Mix, amongst many others! For any customer services queries please contact us here: http://gigst.rs/customerservice This link also allows you to track the status of your tickets.
Contact info
Manchester, United Kingdom
- www.gigsandtours.com
4.4
Excellent
37K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Timely info regarding presale
Timely info regarding presale. Quick and easy purchase of tickets.
Quite a hefty charge on top of ticket price not great.
September 23, 2026
Reply from Gigs and Tours
Hi, thanks for your feedback and sorry you're not happy with the fees. We aim to be as transparent as possible with where and when they are charged, detailed why the cost is in place.
We feel we operate a fair pricing strategy in line with industry standards, but thank you again for your comments which we have taken on board. Thanks ^M
I had great tickets in my basket but…
I had great tickets in my basket but when I went to pay they’d gone! It was such a stressful experience
September 23, 2026
Reply from Gigs and Tours
Hi, sorry that this happened. This on sale was extremely popular with lots of customers trying for tickets at the exact same time. This means that a purchase can take a little longer than usual with availability and ticket types/amounts fluctuating. Thank you for persevering and hope you enjoy the gig either way. Thanks ^M
Reply from Gigs and Tours
Hello , Thank you for your review. We hope you have a great time at the gig1 Thanks ^M
Early information before Presale time
Early information before Presale time, easy booking process. We'll see if we get the tickets in time,because we're from Austria.
September 23, 2026
Reply from Gigs and Tours
Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M
Easy to book tickets.
September 23, 2026
Reply from Gigs and Tours
Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M
Great and responsive customer service
Great and responsive customer service. I had a question about my tickets and i received answers really quickly
September 23, 2026
Reply from Gigs and Tours
Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M
Reply from Gigs and Tours
Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M
Quick & easy.
September 23, 2026
Reply from Gigs and Tours
Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M
Reply from Gigs and Tours
Hello , Thank you for your review. We hoe you have a great time at the gig! Thanks ^M
Using the sites is more than okay, but not for Apple users …
Using the sites is more than challenging if you’re using iPhone. Despite having an invite for the pre-sale and joining the queue when I’ve got to the pints of selecting tickets advised as a security which is defaulting Apple products using the private relay., once that was disabled the problem persisted things that were put into the shopping basket were removed and told them we’re no longer available despite going onto a laptop and been able to purchase so okay if you’re not using Apple on the desktop it was fine.
September 23, 2026
Reply from Gigs and Tours
Hi, sorry that this happened. This on sale was extremely popular with lots of customers trying for tickets at the exact same time. This means that a purchase can take a little longer than usual with availability and ticket types/amounts fluctuating. Thank you for persevering and hope you enjoy the gig either way. Thanks ^M
Reply from Gigs and Tours
Hello , Thank you for your review. We hoe you have a great time at the gig! Thanks ^M
Reply from Gigs and Tours
Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M
Would prefer to select from the seating…
Would prefer to select from the seating plan, so I know what view I will have. Thanks
September 23, 2026
Reply from Gigs and Tours
Hi, thank you for your feedback. We have a designated seating map on the left hand side of the booking page, which is also on the next stage/page of booking once tickets are in your basket.
For reassurance, our site allocates the best available seats from the criteria you choose/what is there when you try to book.
I hope you have a great time at the gig either way. Thanks ^M
Easy to book tickets
Easy to book tickets. Priority ticket link actually worked so was very pleased with the service. Thank you, Andrew
September 23, 2026
Reply from Gigs and Tours
Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M
Reply from Gigs and Tours
Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M
Booking my ticket for Echo & The…
Booking my ticket for Echo & The Bunnymen at HMV Coventry was so easy, very efficient site and booked with ease 👍
September 23, 2026
Reply from Gigs and Tours
Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M
Extremely easy to use
September 16, 2026
Reply from Gigs and Tours
Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M
Reply from Gigs and Tours
Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M
Easy and efficient 👏
September 18, 2026
Reply from Gigs and Tours
Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M
Quick and easy to use
September 18, 2026
Reply from Gigs and Tours
Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.