Gigs and Tours Reviews 

36,425
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 6,140 reviews, reviewers overwhelmingly had a great experience with this company. Many loyal customers frequently praise the remarkably straightforward booking process, noting that the online platform is exceptionally easy to navigate and find desired events without facing unnecessary complications. Consumers also genuinely appreciate receiving prompt email confirmations, helpful reminders before major sales open, and remarkably quick delivery of their purchased items. However, some reviewers noted recurring issues with unexpected session time-outs, website errors, and confusing navigation steps during high-demand ticket releases. Some people were dissatisfied with the lack of transparent communication regarding exactly when and how digital tickets would eventually be dispatched to buyers.

What people talk about most

Website

Reviewers share mixed feedback about the website experience. While many customers praise the site for being... See more

User experience

Customers consistently note positive experiences with user_experience, highlighting that the website is very... See more

Booking process

Reviewers highlight positive aspects of booking_process, describing ticket purchases as straightforward,... See more

Order

Customers report overall satisfaction and positive experiences with the order process. Reviewers note that... See more

Service

People report positive experiences with service, highlighting that transactions are very easy and quick.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Tried to get Paul Heaton tickets for Plymouth,presale no luck, main sale still no luck really disappointed as I need a seat Then yesterday I received a message saying some tickets available again s... See more

Company replied

Rated 4 out of 5 stars

The site was easy to navigate, so by that I mean find the gig I wanted to attend. The process of buying tickets was straight forward with prices and booking fees clear. The one problem I did have was... See more

Company replied

Rated 4 out of 5 stars

I would have given Gigs and Tours 5* but my time ran down before my payment went through and I had to start all over again. My tickets were not then available, but fortunately, others were. Many sites... See more

Company replied

Rated 4 out of 5 stars

I had presale access via the artist, but the access code didn't work until about 15 mins after the onsale time. Stressful at the time, but eventually managed to get tix after multiple attempts using... See more

Company replied


Company details

  1. Event Ticket Seller

Written by the company

Here you’ll find the most up to date news and tickets for some of the UK’s most prestigious music events including Country to Country, Neighbourhood Weekender and Sounds Of The City. We have presented tours for some of the greatest acts around including; Oasis, Take That, Foo Fighters, Coldplay, Peter Kay, Billie Eilish, The Killers, Arctic Monkeys and Little Mix, amongst many others! For any customer services queries please contact us here: http://gigst.rs/customerservice This link also allows you to track the status of your tickets.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

36K reviews

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4.4

All reviews

(36,425)

5,641 reviews in the last 12 months

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Rated 5 out of 5 stars

Very easy booking process

Very easy booking process ! Clear and fully explained instructions.

August 2, 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 4 out of 5 stars

tickets for HGC

Straightforward pre sale able to pay via PayPal no problems whatsoever
Only reason for 4 stars was the add on fees
These really should be part of the ticket price now it’s all done digitally in my opinion (although this is an industry thing not just gigs and tours!)

July 29, 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 5 out of 5 stars

OQuick and easynce the phone lines opened,dead on…

Once the phone lines opened,dead on 10am,the booking process was straight forward. One thing that would have been useful, on the venues seating plan it would be good if the prices were quoted beside the seating areas or colour coded

July 31, 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 5 out of 5 stars

Site was easy to navigate

Site was easy to navigate, and straightforward process,I felt confident that the site is safe, and will use it in the future

July 31, 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 5 out of 5 stars

Was easy to use and get the tickets i…

Was easy to use and get the tickets i wanted, there was an option elwct the best seats available. Also great to get conformation that tickets had been purchased ok & lots of information provided through the process

July 31, 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 5 out of 5 stars

Straightforward and uncomplicated

I found the process of getting my ticket quick and easy to do which made my life a lot easier, no jumping through hoops and downloading loads of add ons, satisfied and pleased with the ease in which I was able to make my purchase.

July 31, 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 4 out of 5 stars

Took me a few attempts to get my…

Took me a few attempts to get my payment through but made it in the end.

July 31, 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 5 out of 5 stars

Easy to use nice to have a message…

Easy to use nice to have a message reminder before the tickets open

July 31, 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 5 out of 5 stars

GREAT

Booking was sooo easy and straight forward to use no problems at all

July 30, 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 5 out of 5 stars

was easy and quick!

was easy and quick!

July 27, 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 1 out of 5 stars

We ordered two lots of tickets in error…

We ordered two lots of tickets in error because of the clumsiness of the online booking system. we then struggled with finding a way of contacting the company to explain what had happened

July 27, 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hi, sorry that this happened. This on sale was extremely popular with lots of customers trying for tickets at the exact same time. This means that a purchase can take a little longer than usual with availability and ticket types/amounts fluctuating. Thank you for persevering and hope you enjoy the gig either way. Thanks ^M

Rated 1 out of 5 stars

Shit website just kicked me off…

Shit website just kicked me off thinking I’m a bot. Cant handle large amounts of people on it

July 30, 2026
Unprompted review
Gigs and Tours logo

Reply from Gigs and Tours

Hi, sorry that this happened. This on sale was extremely popular with lots of customers trying for tickets at the exact same time. This means that a purchase can take a little longer than usual with availability and ticket types/amounts fluctuating. Thank you for persevering and hope you enjoy the gig either way. Thanks ^M

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