Prestige Cars Reviews 

488
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 169 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptionally helpful and professional team for guiding them seamlessly through every single step of the vehicle purchase. Many buyers state that the entire transaction is well-organized, transparent, and completely stress-free, resulting in highly satisfying experiences from start to finish. Some reviewers were not happy with the customer service, pointing out frustratingly slow response times and unhelpful communication when seeking assistance from the staff. Additionally, a small group of consumers experienced notable frustration regarding missing registration paperwork or unexpected mechanical faults appearing immediately after collecting their new car.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that employees are exceptionally friendly,... See more

Service

Customers consistently note ambiguous experiences with service, highlighting a deep division in their... See more

Product

Users describe ambiguous interactions with product, reflecting high disagreement among reviewers. While some... See more

Customer service

People report ambiguous experiences with customer_service. While many reviewers praise the helpfulness, quick... See more

User experience

Clients share positive opinions on user_experience, highlighting an amazing and smooth process from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Second time working with Lauren, highly impressed by her efforts. Seamless experience both times. She handled everything from start to finish. Can effectively source any vehicle with an emphas... See more

Rated 5 out of 5 stars

WOW WOW WOW. I’ve never known a car dealer like Al prestige’s cars in Southampton. Bought a Lexus yesterday and part exchanged my old car. Every step of the process from A-Z was made as easy as comfor... See more

Rated 5 out of 5 stars

Absolutely outstanding service. I genuinely can not recommend Prestidge cars . As promised my car sold, then Zy contacted me. To arrange collection. Chris the driver arrived to collect car, he kept up... See more

Rated 5 out of 5 stars

I was searching for a Mercedes EQC for some time. I found one at Prestige Cars and from the start Dan took control and helped with getting all the details sorted. He was professional, organized and ar... See more


Company details

  1. Car Finance and Loan Company

Written by the company

"'Our mission is to transform the way people buy used cars in the UK by providing better selection, transparency, convenience and peace of mind in the market. Our aim is to make car buying no different to buying any other product online today, where consumers can simply and seamlessly purchase a used car entirely online and have it delivered to their door with a money back guarantee if they do not like the vehicle. We want to provide faith to all customers by friendly customer service and a unique personal car buying experience'"


Contact info

4.1

Great

TrustScore 4 out of 5

488 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 32% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(488)

162 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I auctioned my car via Carwow and…

I auctioned my car via Carwow and Prestige cars won the auction. They collected the car a week later and paid me exactly what they offered. I described the car honestly and they paid me while they were there.

May 18, 2026
Unprompted review
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Reply from Prestige Cars

Thank you for taking the time to leave us a review.

We really appreciate your feedback and your business. Thank you for choosing us, and we wish you all the best.

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Rated 5 out of 5 stars

Thank you Prestige Cars

Thank you Prestige Cars, Darren was excellent and the whole service was seamless. I appreciate your help!!

May 26, 2026
Unprompted review
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Reply from Prestige Cars

Thank you for taking the time to leave us a review. We're delighted to hear that you were happy with the communication, flexibility, and smooth payment process.

We really appreciate your feedback and your business. Thank you for choosing us, and we wish you all the best.

Rated 5 out of 5 stars

Fabulous service

Fabulous service. Straightforward & super easy. Thanks for the smooth transaction. Highly recommended. Bridie dealt with mine. Amazing

May 28, 2026
Unprompted review
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Reply from Prestige Cars

Thank you for taking the time to leave us a review. We're delighted to hear that you were happy with the communication, flexibility, and smoothprocess.

We really appreciate your feedback and your business. Thank you for choosing us, and we wish you all the best.

Rated 5 out of 5 stars

Great communication

Great communication, flexible on collection date and time, payment was completed quickly before leaving with the car. All round good service.

May 21, 2026
Unprompted review
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Reply from Prestige Cars

Thank you for taking the time to leave us a review. We're delighted to hear that you were happy with the communication, flexibility, and smooth payment process.

We really appreciate your feedback and your business. Thank you for choosing us, and we wish you all the best.

Rated 5 out of 5 stars

Bought a car off me via Carwow

Bought a car off me via Carwow. Zero issues.. simple...Plain and simple. Thanks for the smooth transaction.

May 28, 2026
Unprompted review
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Reply from Prestige Cars

Thank you for your review. We're delighted to hear that the process was straightforward and hassle-free from start to finish.

We appreciate you choosing to sell your car to us through Carwow, and we're pleased we could make the transaction smooth and simple. Thank you for your trust, and we wish you all the best.

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Rated 5 out of 5 stars

Prestige cars and special mention to…

Prestige cars and special mention to Lauren we're fantastic. Really professional and honest. I would absolutely recommend them to anyone buying or selling a car. Thank you all.

May 30, 2026
Unprompted review
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Reply from Prestige Cars

Thank you so Thank you for taking the time to leave such a wonderful review. We really appreciate your kind words and are delighted to hear that you had a positive experience with us.

Lauren and the whole team will be thrilled to hear your feedback. It was a pleasure assisting you, and we're grateful for your recommendation.

Thank you again for your support, and we wish you all the best.much for your feedback

Rated 1 out of 5 stars

I rarely write reviews but the…

I rarely write reviews but the inconvenience this whole process has caused me I feel the need to.

In hindsight I should have checked the mixed reviews before placing my order.

Thankfully I didn’t pay any deposit prior to the car being delivered however I did have finance agreed which has created a massive pain going through that process again.

It’s a shame I can’t upload pictures because the state the car was delivered in was embarrassing, undisclosed chips on every angle of the car & the top of the boot wasn’t even attached…

May 22, 2026
Unprompted review
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Reply from Prestige Cars

Hi,

We’re sorry to read this feedback and disappointed to hear about the experience you’ve described.

If this review is regarding our company, we would appreciate the chance to investigate the matter further, as unfortunately we cannot identify your case from the information provided.

The condition you’ve described is not something we would expect any customer to receive, and we take comments like this very seriously. We would like to review the situation fully, including the delivery condition of the vehicle and any issues caused during the finance process.

Please contact your sales executive directly with your name and order details so we can look into this properly and assist further.

Thank you.

Rated 5 out of 5 stars

Great experience working with Josh from…

Great experience working with Josh from the very beginning. He was super helpful, understanding and ensured I got exactly what I wanted. I’ll certainly be recommending.

Cheers Josh!

May 22, 2026
Unprompted review
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Reply from Prestige Cars

Thank you for the kind words and for taking the time to leave us a review.

We’re delighted to hear you had such a great experience with Josh from start to finish. He’s a great addition to our company, and we’ll be sure to pass your feedback on to him.

We truly appreciate the recommendation and hope you enjoy the car!

Rated 1 out of 5 stars

Absolutely avoid Luke Prestige Cars.



Absolutely avoid Luke Prestige Cars.

The entire sale was rushed from the start. The car was even delivered at night, which now makes sense because in daylight I discovered loads of scratches all over it that were impossible to properly see at the time.

Within a short period I started finding problem after problem. The passenger window did not work, the trunk cover/lid was missing, and then the thermostat failed not long after buying the car. After having the car checked by my mechanic, I was also told the rear subframe was heavily rusted and deteriorated.

I was lied to about the service history and also about the second key. I kept being told it was “sent by post” but every time I asked for proof of postage, nothing was ever provided and the key never arrived.

What makes it even worse is that after the sale he tried to protect himself by sending an invoice saying the car was “unwarranted/spares or repair.” When I questioned this, I was told the car had no issues and that it was only because they had “problems in the past.” So which one is true?

In reality I paid nearly £3000 for what turned out to be a complete rubbish car with hidden issues. Once they take your money, don’t expect honesty or proper help. I strongly recommend people stay away and get any vehicle independently inspected before buying from this dealer.

March 19, 2026
Unprompted review
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Reply from Prestige Cars

Hi,

We believe this review may have been left on the wrong company profile, as the details provided do not relate to our business or any vehicle sale we have on record.

We would kindly ask that you please review this and, if it was intended for another Prestige Cars business, remove the review and direct it to the correct company page.

We’re sorry to hear about your experience and hope you’re able to resolve the matter with the correct dealership.

Thank you.

Prestige Cars GB

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Rated 5 out of 5 stars

I had a great experience with Ivan

I had a great experience with Ivan who helped me purchase my car around 2 weeks ago and the whole experience was excellent from start to finish. Ivan was helpful and never pushy, making the experience at the show room really easy and stress-free. The car has been running perfectly and I’m really happy with it. Great customer service and I’d definitely recommend this dealership to anyone looking for a reliable car and honest service. Thanks again!

May 3, 2026
Unprompted review
Prestige Cars logo

Reply from Prestige Cars

Thank you for taking the time to leave us a review.

We really appreciate your feedback and your business. Thank you for choosing us, and we wish you all the best.

Rated 5 out of 5 stars

Very impressed

Charlie and his team at prestigecars were nothing short of brilliant. I was kept in the loop every step of the way regarding when the car would be ready and delivery and I was up against a tight time window as I needed the car for work but Charlie kept his word and the car was delivered in time (with days to spare)
Moving forward I will only use Prestige cars when I'm ready for my next upgrade.

December 31, 2025
Unprompted review
Prestige Cars logo

Reply from Prestige Cars

Thank you so much for your fantastic review.

It really means a lot to hear that Charlie and the team were able to keep you updated and deliver the car in time for your needs. We’ll be sure to pass your kind words on to them.

A good review goes a long way, and so many of our customers don’t always take the time to share their brilliant experience with us, so we truly appreciate you taking the time to do this.

Thanks again for your support, and we look forward to helping you with your next upgrade in the future.

Rated 5 out of 5 stars

Experience was amazing

Experience was amazing, fast and reliable. Knew what we wanted got it done in no time at all.
Even after I had the car heard a knocking, 3 days later at the garage and sorted,
Unbelievably good place And amazing staff too
Charlie and Elliot were both amazing.
Couldn’t reccomed this place more.

April 4, 2026
Unprompted review
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Rated 5 out of 5 stars

Fantastic service.

I would like to thank Martin and the team, we recently bought my daughter’s first car and Martin couldn’t have been more help.
The car (Mazda MX5) is in great condition, Martin went the extra mile refurbishing the wheels and replacing the discs and pads all around.
Excellent service and would definitely use the garage again.
Thank you all.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

An amazing experience from start to…

An amazing experience from start to finish. Charlie was so helpful and provided excellent customer service throughout. Such a quick process and I was kept updated throughout. He sourced exactly what I was looking for. From initial enquiry to the drop off of the car, it was amazing. Highly recommend and truly a brilliant service.

April 2, 2026
Unprompted review

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